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Immediate Upgrade


Hi i am trying to upgrade my plan from basic to plus immediately. I subscribed to the annual basic plan, however I want to switch to the plus plan. It says it will not allow me until July of 2023. Is there a solution to this? 

Best answer by Gabi Amaral

Hello @bemedispa! Welcome to our Community! 👋🏼

The best way for you to solve this is contacting our billing team. You can do so using this link. They'll be able to take a look at your account and fix your problem as soon as possible.

Just to be sure, I'll also ping them about this. Hope you can solve this! 😉

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Gabi Amaral
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  • July 28, 2022

Hello @bemedispa! Welcome to our Community! 👋🏼

The best way for you to solve this is contacting our billing team. You can do so using this link. They'll be able to take a look at your account and fix your problem as soon as possible.

Just to be sure, I'll also ping them about this. Hope you can solve this! 😉


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  • July 28, 2022

Thank you! I have submitted an email but have not heard back yet. I appreciate your quick response!


Gabi Amaral
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  • July 28, 2022

Yes, I can see you sent an email to them @bemedispa. In the meantime, I message the team and they're aware. I'll keep an eye on it. Hope you can solve this asap. Have a great day! 😎


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