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Displaying the result of a multiplication calculation in a Statement page

K

I need to display a calculation result to determine a bundle size match for our contact centre product based on ‘number of calls’ and ‘average call handle time’.

Calculation: total monthly calls x average handle time (in minutes)

Result: Number of minutes handled/consumed per month

 

In Typeform, I created:

Q1: What is your average monthly call volume at your call centre?

Q2: What is the average monthly handle time (minutes) at your contact centre?

S1: Your monthly call volume multiplied by your average monthly handle time = @total_mthly_consumption (x minutes of monthly consumption)

 

Variables @mthly_total_calls |  @mthly_handle_time | @total_mthly_consumption

 

I’ve spent hours googling and asking Bing ai and I cannot get the @total_mthly_consumption to display a value.

 

Help.

Best answer by john.desborough

@kiwipro -  you don’t need the first two variables, just the total. 

here’s my sample of the scenario

 

i created the same variables: 

 

questions:

 

statement question below

 

logic rules - note the calculations are on q2

 

 

that should make it work for you.. 

if it does, pay it forward by buying a coffee for someone you don’t know next time you’re at a coffee shop

 

des

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john.desborough
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  • November 22, 2023

@kiwipro -  you don’t need the first two variables, just the total. 

here’s my sample of the scenario

 

i created the same variables: 

 

questions:

 

statement question below

 

logic rules - note the calculations are on q2

 

 

that should make it work for you.. 

if it does, pay it forward by buying a coffee for someone you don’t know next time you’re at a coffee shop

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
picsoung
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  • November 22, 2023

OMG, that is just brilliant. BTW, I was not choosing ‘is greater than’ as I misunderstood the ‘equal to 0’ as populated. You’ve made my day and I absolutely will pay it forward :)

john.desborough
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kiwipro wrote:

OMG, that is just brilliant. BTW, I was not choosing ‘is greater than’ as I misunderstood the ‘equal to 0’ as populated. You’ve made my day and I absolutely will pay it forward :)

@kiwipro  - glad to hear.. just wait till you have about 500 logic rules that are supposed to be greater than 0 and you have one wrong… somewhere… that’s a pain to resolve. 

cheers!!

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
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