Typeform stuck in loop if you engage with it quickly after pageload | Community
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Typeform stuck in loop if you engage with it quickly after pageload

  • November 24, 2023
  • 1 reply
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Hi everyone,

 

We recently switched to Typeform for our quotation requests and really like the look and feel. We just found out there is an issue with the loading of the form. We have a very limited CMS and decided to 'Standard’ load the form after a click on our own button's (So we are not working with the typeform pop-up buttons since they look weird).

Here is the issue: Whenever someone clicks on the button and the form loads a few seconds after the page is loaded the form gets stuck in a loading loop, it starts loading, reboots, and repeats this process infinitely. It's still in this loop even after closing the form and restarting it. The fix is to wait a few seconds after the page loads en then click the button and load the form, since this is something we cannot ask from our visitors, I would like to fix this ASAP. I hope to receive some help with this issue :)

Best answer by Grace

Hi @SFTMarketing welcome to the community 😊

Did you already reach out to the Typeform support team about this? I think it would be best for someone from our technical team to look into it and they will need access to your account so I would recommend creating a ticket here if you haven’t already. 

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Grace
Community Team
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  • Community Advocate
  • 2646 replies
  • Answer
  • November 24, 2023

Hi @SFTMarketing welcome to the community 😊

Did you already reach out to the Typeform support team about this? I think it would be best for someone from our technical team to look into it and they will need access to your account so I would recommend creating a ticket here if you haven’t already. 


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