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Avoiding no-reply@typeform.com when replying to enquiries

  • January 14, 2024
  • 1 reply
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R

Hi, When I reply to a customer enquiry my reply goes to no-reply@typeform.com even though the customer left their email address. How do I avoid this please?

Many thanks - Stuart

Best answer by john.desborough

@RING jewellers - if you set up a follow-up notification to the user from Typeform or to yourself, and are replying to THAT message, it will be the no-reply… as that is only a notification about the form. 

can you include a screenshot of the email and how you have it set up? that will help us troubleshoot

 

des

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john.desborough
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  • January 14, 2024

@RING jewellers - if you set up a follow-up notification to the user from Typeform or to yourself, and are replying to THAT message, it will be the no-reply… as that is only a notification about the form. 

can you include a screenshot of the email and how you have it set up? that will help us troubleshoot

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
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