Hello Typeform community!
We created a 2-question satisfaction survey that use scores to direct customers to different endings. Each question awards 1-5 points (1 for least satisfied, 5 for most satisfied). If they give us a perfect 10, we ask them to write a Google review.
We want to add one optional survey question triggered by a Yes/No. If they answer No, they won’t see the optional question, so a perfect score is still 10. If they answer Yes, they will see the optional question, so a perfect score is now 15.
With this optional question, is there a way to structure the survey so we still only ask for Google reviews for perfect scores?
We’re concerned that someone could rate us 5 + 5 + 1 and then leave a Google review complaining about the 1.