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Can't publish my Typeform document

  • February 9, 2021
  • 7 replies
  • 173 views
M

Can anyone advise on why we can’t publish a Typeform document created? We can view it and have been able to make the changes to the document but we get an error code everytime we try to publish and then it only allows a refresh which then goes to a reload of the page which takes you back to where you were?

Best answer by Liz

Hi @Mabel HR Ah, I see - thank you! Usually this is an error with one of the fields, such as an extra space in an answer option, but our support team can check the error for you. Would you mind reaching out to them from your account email and your form URL here? They should be able to get this sorted for you!

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    7 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14921 replies
    • February 9, 2021

    Hi @Mabel HR Thanks for stopping by the community! Are you receiving an error on the upper right-hand corner when publishing? Usually there’s a message there about why the form can’t be published. If so, would you mind sharing a screenshot of that error code and the form URL? Thank you!

    Life is a series of awkward moments separated by snacks.
    M
    • Mabel HR
    • Author
    • Explorer
    • 3 replies
    • February 9, 2021

     

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14921 replies
    • Answer
    • February 9, 2021

    Hi @Mabel HR Ah, I see - thank you! Usually this is an error with one of the fields, such as an extra space in an answer option, but our support team can check the error for you. Would you mind reaching out to them from your account email and your form URL here? They should be able to get this sorted for you!

    Life is a series of awkward moments separated by snacks.
    M
    • Mabel HR
    • Author
    • Explorer
    • 3 replies
    • February 9, 2021

    I have done a few times now. As a paying customer I was under the impression that the support would be priority based but that doesn’t seem to be the case in my instance? This document is very urgent and we have now missed two days to get this to the client. I am pretty frustrated to be honest.

     

     

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14921 replies
    • February 9, 2021

    Hi again, @Mabel HR ! I apologize, I see now that you have submitted a ticket with our support team. I’ve given them a nudge to get back to you asap!

    Life is a series of awkward moments separated by snacks.
    M
    • Mabel HR
    • Author
    • Explorer
    • 3 replies
    • February 9, 2021

    Thanks Liz

     

    Liz
    1 person likes this
    • Liz
      Liz
    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14921 replies
    • February 9, 2021

    Welcome @Mabel HR ! And I didn’t see your post before my update - I must have needed to refresh the post before re-posting. I totally understand your frustration, and if you haven’t received an answer, let me know. :grinning:

    Life is a series of awkward moments separated by snacks.

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