Why can't I publish my typeform? | Community
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Why can't I publish my typeform?


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  • Explorer
  • 5 replies

I have the basic plan and when I publish my questionnaire - I get a message that these features are not included in the plan, but I can't find out what exactly is wrong.

 

“This typeform uses features that aren't in your plan

To publish it, you can upgrade your plan or remove this feature:

Ending (Thank You Screen)

Best answer by Liz

Hi @imcarly808 and @Eee I asked our support team about this, and they’ve noted this as an issue. If you contact them from your account email here with the form URL, they’ll be able to help further!

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13 replies

john.desborough
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  • Certified Partner & Champion
  • 5277 replies
  • November 3, 2021

@Eee - it does tell you that you have an ending or thank you screen. By default there is one at the end of your form - look at the list of questions and down at the bottom there is likely an ending .. 


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  • Author
  • Explorer
  • 5 replies
  • November 4, 2021

Thank you John! 

True, I do have one end in my form.
I have the free version, why does it ask me to upgrade it, if I only have one end?
 

 


Liz
Community Team
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  • Tech Community Advocate
  • 14921 replies
  • November 4, 2021

Hi @Eee Can you remove the ending to publish the form? :grinning:


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  • Author
  • Explorer
  • 5 replies
  • November 9, 2021

Hi Liz,
I can remove the ending from the form, but according to what I read on the website, in the new free plan -there are 10 questions per typeform (including endings)

So why is it asking me to update the subscription if it should be included in the free subscription?

 


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  • Author
  • Explorer
  • 5 replies
  • November 9, 2021

It should be noted that a few days ago I was able to publish the form, with a slide of the end, and just then it went wrong and it did not allow me to publish it with one end :(


Liz
Community Team
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  • Tech Community Advocate
  • 14921 replies
  • November 9, 2021

Hi @Eee The number of questions included in the free account also counts the ending as a question. So if you have 10 questions plus an ending, you’ll want to remove the ending to publish the form. 


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  • Author
  • Explorer
  • 5 replies
  • November 10, 2021

I have 9 questions + one ending, however it did not allow me to publish the form. 

what could be the problem? If it writes to me that the problem is on the ending slide. I do not have any special links that I added. :disappointed:

 


  • Navigating the Land
  • 2 replies
  • November 10, 2021

I am having the same issue. I only have 9 questions + ONE ending equalling a total of 10 and it won’t let me publish without upgrading. I double-checked the plan features and it says a custom ending/thank you screen is included in the free version. 


Liz
Community Team
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  • Tech Community Advocate
  • 14921 replies
  • November 10, 2021

Hi @Eee and @imcarly808 Are you both still receiving the same error message about the endings? Could you also send a screenshot showing the entire builder so we can see what questions you have? 


  • Navigating the Land
  • 2 replies
  • November 10, 2021

Hi @Liz Yes, still receiving the same error message. Here’s my screenshot. Thanks!

 


Liz
Community Team
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  • Tech Community Advocate
  • 14921 replies
  • Answer
  • November 10, 2021

Hi @imcarly808 and @Eee I asked our support team about this, and they’ve noted this as an issue. If you contact them from your account email here with the form URL, they’ll be able to help further!


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  • Author
  • Explorer
  • 5 replies
  • November 11, 2021

Oh, thank you! I'll do it.


Liz
Community Team
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  • Tech Community Advocate
  • 14921 replies
  • November 11, 2021

Let us know if you have any trouble getting ahold of them, @Eee !


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