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Can't submit my published form, why that?

  • 4 September 2024
  • 2 replies
  • 19 views

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Hello I just published my form and I can’t submit I keep getting an error: Sorry, something’s wrong. Refresh the page and try again. We’ll save any info you already entered.

I tried on multiple browser but it doesn’t solve the issue.

I updated the form through the API (and it updated successfully).

FYI, when using the preview it works well. 

I’m a paid users and I didn’t use all the answers allowed per month.

 

 

2 replies

Liz
Community Team
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  • Tech Community Advocate
  • 14617 replies
  • September 4, 2024

Hi @nice13 Huh, I can’t tell if it’s an API issue or something else, but if you have any changes in the builder that need to be published, do you mind publishing those? That may solve the issue!


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  • Author
  • Explorer
  • 17 replies
  • September 5, 2024

I have nothing to publish. Should I share my payload form?

 

{
    "id": "xxx",
    "type": "classification",
    "title": "Formulaire de test",
    "workspace": {
        "href": "https://api.typeform.com/workspaces/xxx"
    },
    "theme": {
        "href": "https://api.typeform.com/themes/xxx"
    },
    "settings": {
        "language": "en",
        "progress_bar": "proportion",
        "meta": {
            "allow_indexing": false
        },
        "hide_navigation": false,
        "is_public": true,
        "is_trial": false,
        "show_progress_bar": true,
        "show_typeform_branding": true,
        "are_uploads_public": false,
        "show_time_to_complete": true,
        "show_number_of_submissions": false,
        "show_cookie_consent": false,
        "show_question_number": true,
        "show_key_hint_on_choices": true,
        "autosave_progress": true,
        "free_form_navigation": false,
        "use_lead_qualification": false,
        "pro_subdomain_enabled": false
    },
    "thankyou_screens": [
        {
            "id": "lzHk6Zg1E7VY",
            "ref": "215bccb7-ca2e-4149-90d2-84973c5e1375",
            "title": "Je teste",
            "type": "thankyou_screen",
            "properties": {
                "show_button": true,
                "share_icons": false,
                "button_mode": "default_redirect",
                "button_text": "Submit",
                "description": "est-ce que ca va marcher"
            }
        },
        {
            "id": "VUBcT2ZX0z5X",
            "ref": "ad5d0123-8080-4c29-b828-cb43cfe30ae1",
            "title": "Je ne sais pas",
            "type": "thankyou_screen",
            "properties": {
                "show_button": true,
                "share_icons": false,
                "button_mode": "default_redirect",
                "button_text": "Submit",
                "description": "je doute beaucoup"
            }
        },
        {
            "id": "WQc4HUF1OIPK",
            "ref": "10006614-e187-472c-a223-a1de00a5a023",
            "title": "Je comprends",
            "type": "thankyou_screen",
            "properties": {
                "show_button": true,
                "share_icons": false,
                "button_mode": "default_redirect",
                "button_text": "Submit",
                "description": "Mais ne lache pas"
            }
        },
        {
            "id": "DefaultTyScreen",
            "ref": "default_tys",
            "title": "Thanks for completing this typeform\nNow *create your own* — it's free, easy, & beautiful",
            "type": "thankyou_screen",
            "properties": {
                "show_button": true,
                "share_icons": false,
                "button_mode": "default_redirect",
                "button_text": "Create a *typeform*"
            },
            "attachment": {
                "type": "image",
                "href": "https://images.typeform.com/images/2dpnUBBkz2VN"
            }
        }
    ],
    "fields": [
        {
            "id": "4XQqnjgmWgL4",
            "title": "...",
            "ref": "36157de4-67fa-4c5e-a0b6-6c4b6d00ca96",
            "properties": {
                "randomize": false,
                "alphabetical_order": false,
                "choices": [
                    {
                        "id": "FYx1uyBruLPI",
                        "ref": "986e50d7-d00e-4b47-a81a-ba4bf35a8120",
                        "label": "Zouglou"
                    },
                    {
                        "id": "vdABQpR2kYgY",
                        "ref": "b7f1720c-4ddb-4209-84aa-07504ec81fb6",
                        "label": "Dance"
                    },
                    {
                        "id": "5J1oLpxl8VYh",
                        "ref": "1f01b2b0-55f6-4296-ac12-fdf7539f6f6e",
                        "label": "Magic"
                    },
                    {
                        "id": "kEPPKfa22EMK",
                        "ref": "9dc8399c-732c-46e9-8356-44a04e6123d9",
                        "label": "System"
                    }
                ]
            },
            "validations": {
                "required": false
            },
            "type": "dropdown"
        },
        {
            "id": "vosPUBr4FXw2",
            "title": "...",
            "ref": "c098fd6a-6c13-4c50-8fba-0aae428cb762",
            "properties": {
                "randomize": false,
                "allow_multiple_selection": false,
                "allow_other_choice": false,
                "vertical_alignment": true,
                "choices": [
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                        "id": "ShsB4tFidlps",
                        "ref": "a770b990-7963-4542-9411-9eff4eb4248c",
                        "label": "Oui"
                    },
                    {
                        "id": "79qXbIbtshWY",
                        "ref": "86793f49-bd7d-40ad-a427-73e5d8758966",
                        "label": "Non"
                    },
                    {
                        "id": "gIbKJ7LAp64F",
                        "ref": "00997836-19fc-4d45-a056-d262e7586dc4",
                        "label": "Je ne sais pas "
                    }
                ]
            },
            "validations": {
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            },
            "type": "multiple_choice"
        }
    ],
    "variables": {
        "counter_36b0a26e_d079_47f8_b076_ca556a37873c": 0,
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        {
            "type": "field",
            "ref": "c098fd6a-6c13-4c50-8fba-0aae428cb762",
            "actions": [
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                    "details": {
                        "target": {
                            "type": "variable",
                            "value": "winning_outcome_id"
                        },
                        "value": {
                            "type": "evaluation",
                            "evaluation": {
                                "op": "max_outcome",
                                "vars": [
                                    {
                                        "type": "outcome",
                                        "value": "ea18bba9-4955-49a6-aff7-fb36f2eafbfb"
                                    },
                                    {
                                        "type": "outcome",
                                        "value": "79fe133e-0c12-4121-b3fd-2e3f0896efdb"
                                    },
                                    {
                                        "type": "outcome",
                                        "value": "5d6b2be0-f5eb-4959-9104-173215b00990"
                                    }
                                ]
                            }
                        }
                    },
                    "condition": {
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                        "vars": []
                    }
                },
                {
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                    "details": {
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                            "type": "outcome",
                            "value": "winning_outcome_id"
                        }
                    },
                    "condition": {
                        "op": "always",
                        "vars": []
                    }
                }
            ]
        }
    ],
    "outcome": {
        "variable": "winning_outcome_id",
        "choices": [
            {
                "id": "thank_you_215bccb7-ca2e-4149-90d2-84973c5e1375",
                "ref": "ea18bba9-4955-49a6-aff7-fb36f2eafbfb",
                "title": "Je teste",
                "counter_variable": "counter_eb65a9e4_863e_41d0_97db_379b2a05297b",
                "thankyou_screen_ref": "215bccb7-ca2e-4149-90d2-84973c5e1375"
            },
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                "title": "Je ne sais pas",
                "counter_variable": "counter_e2283016_b0fa_48d6_9a3d_ddce33cb6c55",
                "thankyou_screen_ref": "ad5d0123-8080-4c29-b828-cb43cfe30ae1"
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        ]
    },
    "created_at": "2024-09-04T16:09:34+00:00",
    "last_updated_at": "2024-09-04T18:22:16+00:00",
    "published_at": "2024-09-04T16:10:09+00:00",
    "_links": {
        "display": "https://housingmarket.typeform.com/to/rfyScWpp",
        "responses": "https://api.typeform.com/forms/rfyScWpp/responses"
    }
}