How do I find my respondent's contact info? | Community
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How do I find my respondent's contact info?

  • September 22, 2021
  • 1 reply
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The other day, I received one of my lead forms back with no phone number and no email address, however they wanted me to contact them!  I digress….I found the potential customer but only because our business serves a specific area however, I was wondering...How would I do a “reverse look-up” of where the email came from? If that is not possible, I’d like to slip that in the suggestion box for instances just like this one.  Thank you and Im hoping someone can help me with this.  Have a blessed day

Best answer by Liz

Hi @LisaT Thanks for stopping by the community! Our forms don’t collect any information that isn’t asked as a question, so if you didn’t add an email or phone question to the form, I’m afraid we wouldn’t have this information to provide. If you do have these on your form, I would then suggest setting them as required to be sure your respondents provide an answer. 

Let me know if you have any other questions.

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Liz
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  • September 22, 2021

Hi @LisaT Thanks for stopping by the community! Our forms don’t collect any information that isn’t asked as a question, so if you didn’t add an email or phone question to the form, I’m afraid we wouldn’t have this information to provide. If you do have these on your form, I would then suggest setting them as required to be sure your respondents provide an answer. 

Let me know if you have any other questions.


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