Intercom messenger integration not behaving as expected

Question

I have been configuring type form surveys in Intercom messenger for some time now and have recently encountered weird behavior that I can’t fix.

In intercom messenger settings I go through the process of +App > choose type form > choose the survey that I want to display in-line > configure the block > set it live.

When I test it in production and tap on the “Take survey” button in messenger I am presented with this screen instead of the survey in-messenger:

Best answer by picsoung

Hi @leahg4

You might want to contact the support directly so we can look behind the scene at what is going on.

Do you use any custom domain or custom link for your form? 🤔

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picsoung · Accepted Answer

Hi @leahg4You might want to contact the support directly so we can look behind the scene at what is going on.Do you use any custom domain or custom link for your form?🤔

Liz · Answer

Hi @leahg4Were you able to reach the Intercom support team?

Intercom messenger integration not behaving as expected

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