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Logic has broken in the form

  • August 28, 2025
  • 5 replies
  • 60 views
R
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As of very recently, our published forms seems to having issues with the logic compared to the preview. There have been no changes to our form, and all of a sudden logic that used to work no longer is working. When looking at the preview in the same flow, the logic works. Was there an update made? How can I troubleshoot this? 

Best answer by Grace

Hi ​@Rubbi2023 I just checked with our support team, you should have a reply from them to say that this looks like a bug that’s being escalated to our developers? 

They’ll keep you updated on the process, but let us know if there’s anything else we can help with in the meantime 💪

5 replies

Phoebe VA
Community Team
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  • Phoebe VA
  • Community Team
  • August 28, 2025

Hey ​@Rubbi2023,

 

So sorry to hear about the logic not working on your published form. I would recommend reaching out to our support team by submitting a ticket and they’ll be happy to help troubleshoot this with you. I also recommend providing screenshots or a screen recording of what you see on your end so they can see what’s going on.

James
john.desborough
R
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  • Rubbi2023
  • Author
  • Explorer
  • August 29, 2025

Thank you for your reply. I submitted a ticket yesterday, but still no response. 

Grace
Community Team
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  • Grace
  • Community Advocate
  • September 1, 2025

Hi ​@Rubbi2023 let us know if you don’t hear back today and we’ll reach out to the support team to make sure they have your ticket.

If cauliflower can become pizza, you my friend can do anything
R
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  • Rubbi2023
  • Author
  • Explorer
  • September 2, 2025

HI ​@Grace Thank you for your response. This ticket has not been resolved yet. Any help on getting it escalated would be appreciated. Best, S

Grace
Community Team
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  • Grace
  • Community Advocate
  • Answer
  • September 3, 2025

Hi ​@Rubbi2023 I just checked with our support team, you should have a reply from them to say that this looks like a bug that’s being escalated to our developers? 

They’ll keep you updated on the process, but let us know if there’s anything else we can help with in the meantime 💪

If cauliflower can become pizza, you my friend can do anything
john.desborough
Phoebe VA

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