Phone autofill bug on mobile device | Community
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Phone autofill bug on mobile device

T

Hi, 

 

I have a very big issue an all my forms. Tested on embed forms, direct links, on many websites made by me or competitors.

I have phone field OR contact field with phone number activated. When I autofill phone field with iOS Chrome autosuggest, my phone number is filled but field color is still in grey (placeholder color) instead of black (response color). when I click on Next button or around the field to remove the focus, my phone is replaced by placeholder text.

My iOS Chrome phone suggestion is without regional prefix. Tested on french setup for the phone field. Safari is fine. 

Is anyone have same problem ? You cas test here : https://shorturl.at/jtKV9

Thanks for helping.

Best answer by Grace

Hi @tchercheuse sorry for the delayed reply on this one, our team have asked if you have any browser extensions enabled? That could be effecting the behaviour.

I would also recommend raising this with our technical support team for extra support if it’s urgent (if you haven’t already) you can create a ticket here. 

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    11 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14984 replies
    • April 29, 2024

    Hi @tchercheuse Thanks for stopping by the community. I just tested with the autofill on my phone, but I don’t receive the gray text box. Do you mind sharing a screenshot of what you’re seeing? Thanks in advance!

    Life is a series of awkward moments separated by snacks.
    T
    • tchercheuse
    • Author
    • Explorer
    • 5 replies
    • April 30, 2024

    Hi,

    Here the screencast : https://drive.google.com/file/d/1sl_n3yBI0XTHRuuy3QNlVsHZCCRBBOby/view?usp=sharing

    I’m on iPhone 14 Pro + iOS 17.4.1 + Chrome 124

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14984 replies
    • May 1, 2024

    Thanks, @tchercheuse ! Let me ask the product team about this. 

    Life is a series of awkward moments separated by snacks.
    T
    • tchercheuse
    • Author
    • Explorer
    • 5 replies
    • May 2, 2024

    Thanks.

    T
    • tchercheuse
    • Author
    • Explorer
    • 5 replies
    • May 7, 2024

    Hi.

    Any update on this ? Is your dev team able to reproduce the issue ?

    It’s pretty urgent since some users can’t reach our client customer service this way.

    Thanks.

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • 2673 replies
    • Answer
    • May 8, 2024

    Hi @tchercheuse sorry for the delayed reply on this one, our team have asked if you have any browser extensions enabled? That could be effecting the behaviour.

    I would also recommend raising this with our technical support team for extra support if it’s urgent (if you haven’t already) you can create a ticket here. 

    If cauliflower can become pizza, you my friend can do anything
    T
    • tchercheuse
    • Author
    • Explorer
    • 5 replies
    • May 16, 2024

    Tested on private navigation. And there is no plugin on mobile device.

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14984 replies
    • May 17, 2024

    Hi @tchercheuse I hate to ask, but do you mind trying on another device to see if it might be a device setting? Thanks again for testing this. 

    Life is a series of awkward moments separated by snacks.
    T
    • tchercheuse
    • Author
    • Explorer
    • 5 replies
    • May 23, 2024

    Tested on 6 différent iOS devices from 3 different users (iPhone XR, iPhone 14 Pro, iPad mini 2, iPad 6, iPad Pro)

    => same issue on iOS + Chrome

    Can’t find any iOS device without this issue

    I’m on it with TF support...

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14984 replies
    • May 23, 2024

    Hi @tchercheuse That is definitely odd. In that case, I’d certainly say to keep working with support on this, as they have access to your account and can hopefully narrow down what’s the cause of the issue. 

    Life is a series of awkward moments separated by snacks.
    Kate Birch
    • Kate Birch
    • Navigating the Land
    • 1 reply
    • May 30, 2024

    Hello @Liz @tchercheuse 

    Just found this conversation and wanted to say that we’ve had the same issue reported to us by only one of our clients. We thought it was an odd issue as we cannot replicate it ourselves, but a quick google search led me to this conversation. We have around 150-200 clients complete our Typeform daily so this is a rare one to get reported.

    I was just wondering if there has been any solutions found to this issue yet?
    Thank you,
    Kate.

    Liz
    1 person likes this
    • Liz
      Liz

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