Announcements

Chat UI discontinuation update

Chat UI discontinuation update
Karine
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Userlevel 2

Happy almost June, Typeformers! You may remember our announcement earlier this month in the post here about deprecating the Chat UI:

 

First, thank you all for your feedback and sharing your use cases. We realized it was a bit too soon to deprecate chat, so thanks to your feedback, we’ve decided to move the switch-off date to August 31st, 2023. 

 

We know it isn’t easy to say goodbye to a feature, but we hope the extra time gives you the chance to adjust to the change. And don’t stop sharing your use cases! We’d love to see how you’ve been using chat and offer any alternative suggestions for embeds, such as using our popover option. 

 

We chose to deprecate the Chat UI due to low usage, but we’ve been working on new innovative ways to collect, such as Formless. While this isn’t a replacement for the Chat UI, it might be a useful option for you in the future if you’re looking for an even more conversational form…less.

 

If you’d like to be the first to know when our beta version is available, sign up here. We’re also running an early alpha testing group. Drop a comment in the thread below if you want to take part. 

 

You can look at a live example of Formless here.

 

Thanks again for sharing all your feedback, and as always, share any comments in the thread below. 


 

25 replies

W

We would love to take part in alpha testing

Liz
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Userlevel 7
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@Ward I’ll add you to the list!

Life is a series of awkward moments separated by snacks.
B
Userlevel 2
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@Karine  - love Formless~!!!!  I hope it becomes a “native” part of Typeform - and not “separate like VideoAsk is separate” which means “more fees, more products, more permission needed from bosses/IT-managers , accounts departments etc.”

 

Can you confirm - if beta goes well - it’ll be native part of  “Typeform”  (not an “extra add on” extra fee) ?

Thanks!

B
Userlevel 2
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@Karine  @Liz  as you are not going to develop Chatbot - may I strongly recommend talking to “Drift” [drift dot com ] to natively integrate with them “because” - just like Typeform they take great love and care of “design’ and they are chatbot specialists. Therefore I see a beautiful “Synergy” between your two companies - as you are not competing  but different purposes, so collaborative synergy [hence I suggest it]. They are only focused on “chat bot” [and if other things then Hubspot like features such as emailing].

 

Can you take a look. You’ll be surprised how similar they are to you in “world’s most beautiful design” you have !! At a minimal - the ability to API link with them from your end natively would be great . Also talk to their product managers :) 

Liz
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Userlevel 7
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@Brain let me check on your first question. 

On the second part - I used to love using Drift! What kind of integration would you be looking for? For example, having the form within the conversation? 
 

I used to use Drift for my personal website, so I totally get your love for it. (I replaced it with VideoAsk a bit ago.)

 

Life is a series of awkward moments separated by snacks.
tlefebvre

We would also love to be included in the beta! 

~ Tay
B

please add me to the alpha

W

I would like to be added to the list! :D 

Liz
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Userlevel 7
Badge +5

@ben.courts @WODRA I’ve added you both!

Life is a series of awkward moments separated by snacks.
B

thanks @Liz ! has the alpha testing started yet?

Liz
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Userlevel 7
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@ben.courts No quite yet, but I’m about to announce some more info on that soon! (Literally, in an hour or so.)

Life is a series of awkward moments separated by snacks.
C

I hope you're doing well! I'm reaching out to express my enthusiasm for Formless, and I would love to be added to the list of alpha testers.

C

Hi, I was planning to upgrade the plan to ‘business’ earlier this week since I was happy with the CHAT UI option, but had to postpone the payment as the function is going to be sunset.  Now I have to hope the Formless option works for my plan. Is Typeform team going to include the Formless option in the business plan?

J

I would like to be added to the Alpha list

Thanks!

V

Hi, can’t wait to see what formless will offer 🌱. I’d love to be added to the alpha or beta! 

It’d be great if it could be part of Typeform and not anyother product to pay like videoask, it’s hard to manage the budget for so many tools 👨🏼‍💻. I agree with @Brain 😅.

Best regards 😊.

Liz
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Userlevel 7
Badge +5

Hi @Caroline Yoon Formless is still in its very, very early stages so we don’t have that information yet. Though, keep an eye on the community for updates!

Life is a series of awkward moments separated by snacks.
C

Hi Karine, thanks for the reply. How can I be in the beta tester list for the Formless?

Liz
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Userlevel 7
Badge +5

Hi @Caroline Yoon You can sign up here! 😀

Life is a series of awkward moments separated by snacks.
A

Hi! I’m really looking forward to formless. We have some experience in using AI and chatbots in our business. Already signed up for beta but if You need more contributors for alpha testing sign me up! 😁

B

Hi,

We’ve be mainly using Typeform for Chat feature. Please let us know what can be used as a “answering questions Live” closest feature from now on.

This is very sad!

Please let us know as we want to continue using your great platform.

Thanks,

V

Liz
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Userlevel 7
Badge +5

Hi @bonvoayge I’ve moved your post here where we have more information about the Chat UI discontinuation and alternatives. 

Life is a series of awkward moments separated by snacks.
A

Hi @Liz , 

As formless is still in bêta and not publicly available, do you plan on postponing again the date of the Chat UI decommissioning ? 

We will have to make several developments to replace it and it would help to have some visibility. 

Thanks in advance

Liz
Rank
Userlevel 7
Badge +5

Hi @alexisatmoka We don’t have any plans on postponing the discontinuation of the Chat UI. 

Life is a series of awkward moments separated by snacks.
K

For anyone looking for an alternative, I found a software called typebot. I’ll personally be cancelling my Typeform plan once I can transition a major part of my user experience over to it. 

Liz
Rank
Userlevel 7
Badge +5

For those of you interested in beta testing formless: 

 

Life is a series of awkward moments separated by snacks.

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