📢 Important Announcement: Discontinuation of Chat UI 📢

@Liz @dokuniev Thanks for your response! Formless looks very interesting, definitely would love early access please, thank you for that offer. Looks like this could work instead, and maybe better! We sell apparel but really we’re more of a science and environmental conservation communication company. We use the apparel as a tool to engage and educate our customers about marine science issues, so much of our work is education focused and we’re always looking for creative ways to do that. We’re launching wholesale very soon and were looking to add QR codes to our hangtags that will direct customers to a chat feature where we can hook them in, further explain the concept of what we do and get their contact for a series of educational post purchase email flows we have set up for our DTC customers (this is in Klaviyo, so we’d be using the Typeform/Klaviyo integration). Our apparel is focused around certain causes, most of which are marine species in need of advocacy and conservation action, so specifically, we were planning to set the chat up as a conversation with each of these species and set them up with quirky personalities to keep people entertained and engaged. Really feel that the chat will have a more engaging and creative feel than a regular form for this particular use, so definitely intrigued to learn more about Formless!

Here are some thoughts: even though you have found a smaller number of Typeform subscribers used the “CHATBOT” feature and therefore you are sunsetting it - nevertheless - those fewer people that did use it got good to great conversions with it [check your responses to the post where you told people about the sunset].

Therefore my suggestion is : why not keep or “re-create anew” this feature BUT this time with chatGPT integrated so many more people will use it . 

In summary; it appears to me that many just did not use it [didn’t realize the VALUE] but those few that DID use it actually felt the value and saw it via higher conversations! Therefore I want you to think creatively “in reverse” and magnify this tool/feature either “as is” with ChatGPT encoded within or re-designed anew! What do you think?

Your post is great. Write to them. I feel from these posts: a small minority of TYPEFORM users used CHATBOT - but - of those that did, they got great conversions!

This tells me the feature is of value but many others did NOT realize that! And now with ChatGPT here, it can be of higher value! I told Typeform - perhaps you can as well - personally get in touch with powers that be - and I told them:

“NEW IDEA: Instead of sunsetting a feature that is getting good results for a minority of Typeform users;

why not magnify this feature now that ChatGPT is here - BUT - learn from LANDBOT dot IO ?

https://landbot.io/blog/how-to-convert-a-landing-page-into-a-chatbot

Hello, all! First, thanks for sending all this feedback. I really appreciate it, and I know the product team does too. Reading through all this, they’ve decided to postpone the depreciation of Chat UI until Formless has been released. 

There are more nitty-gritty details of this I still need to get, but in the meantime, I’m compiling a list of everyone here to give early access to Formless (cc @dokuniev ). 

In the meantime, if any of you have specific use-cases for chat that you’d like to share or cases in which chat has been particularly useful for your business, please share them! It may help shape what we do with Formless. 

It’s a very sad decision for us. We had a lot of data from cat UI….

So bummed! Our team loves Typeform and we were about to use the chat feature to power some of our new quizzes. 

I just signed up for early access to Formless, but I share the sentiment of the majority of the comments here. If there’s any way the team would consider reversing the deprecation of the chat feature, we would be forever grateful. 🙏

Much love, 

Kim

Agreed with many others on this thread - This is so unfortunate. We evaluated a number of different providers and settled on Typeform’s chatbot as our solution for our website. 

Over the past month and a half we have put a lot of time and consideration into building out a custom chatbot for our website which we had planned to roll out soon. All of that work for nothing is incredibly disheartening. 

Not to mention, we only found out about this feature being removed after reaching out to support about an unrelated technical question. 
 

Dr. Kevin Pacheco, we share your pain at our company. I’ve worked with dozens of various marketing softwares over my career thus far and have never encountered something like this before. 

SO DISAPPOINTED!

It really was awesome..

Hello, all! Just a brief update that, while we don’t have an official date for Formless, we do have some additional news coming out soon about Chat UI, so hang tight!

@MjP2 Thanks so much for sharing this! 😁

Feels like this has something to do with formless to be honest

We would love to be part of the formless beta!