Happy May, Typeformers! With a new month comes new announcements, and with heavy hearts, we are depreciating Chat UI. What began as an internal experiment blossomed into a new type of interaction for your respondents. While we’ve loved having many of you utilize Chat UI in your businesses, we haven’t found it increasing your response rates as we’d like.
Here’s everything you need to know about Chat UI sunsetting:
There are a few reasons why we’ve decided to part ways with the Chat UI. The most important reason is that we’ve found low usage and completion rates for those who have turned their Typeforms into the Chat UI. Additionally, the Chat UI wasn’t able to support various features we know you love, like the Calendly integration or payments.
You’ll be receiving communications from us over the next few months, but here are some important dates you need to know:
May 2nd-9th: We will inform all customers that currently use the Chat UI feature about the upcoming changes via email.
June 6-13th: All forms using Chat UI will be reverted back to the Typeform UI, including any embedded forms.
Actions you’ll need to take
Thankfully, we’ve made this switch as easy as possible for you. If you’d like to revert your forms before June, you can switch the toggle off like this:
Any forms with the chat remaining after June 6th will automatically be reverted back to the Typeform UI. There will be no change to the code for embedded forms, including those using the Embed SDK.
We hope this explains everything you need to know about our sunset of the Chat UI, but if you have any questions at all, please post them here.
We’ve updated the date in which we will discontinue chat. Please take a peek at the post here for further information.