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Different number of Responses and Submission

P

Hi needed your help here..

The number showed in Big Picture is different with number of response calculated from the downloaded sheet (responses). Below is the screenshot of them:
 

Big Picture

 

Responses in Excel sheet

 

There are 100+ gap, which is kinda frustrating for us to figure it out why.

Can you help to sort this out? Thank you so much!

Best answer by Liz

Hi ​@putrimartania Hm, if that isn’t the case, I would definitely recommend reaching out to our support team here, if you haven't already. They can look at the data with you and see what exactly might be causing the issue. The other thing it could have to do is with partial responses, depending on if you have that on your plan!

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3 replies

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15025 replies
  • March 5, 2025

Hi ​@putrimartania Happy Tuesday! I hope you’re having a good one!

Did you happen to delete any responses? If so, sadly, the data will still show in the Big Picture, however, not in the export since those responses were deleted. 

Let me know if that’s not the case!

Life is a series of awkward moments separated by snacks.
P

Hi Liz,

Thank you for replying!

But sorry, the number of responses is greater than the amount shown in Big Pictures, so I don’t think the issue is because I’m deleting some responses, although I don’t do that.

 

Are there any other possibilities this could occur?

Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15025 replies
  • Answer
  • March 13, 2025

Hi ​@putrimartania Hm, if that isn’t the case, I would definitely recommend reaching out to our support team here, if you haven't already. They can look at the data with you and see what exactly might be causing the issue. The other thing it could have to do is with partial responses, depending on if you have that on your plan!

Life is a series of awkward moments separated by snacks.

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