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How to receive email notifications when survey receives a response


Hi there,

I don’t know if I’m being silly, but I’m not receiving email notifications when someone submits an answer to my survey. The last one I received was You've used 90% of your response limit, back in May, but I have received responses since then.

I’ve searched myself, then in the community, and help centre. Where is the setting to turn email notifications on for every survey response, please? I’m wondering if it’s not available to me on my plan…

The only resources I’ve found thus far is to do with Zapier, which I don’t think is relevant here?

Thanks very much!

Best answer by john.desborough

@lewys  - look under the gear/settings icon and use Follow-ups 

that is where you can set up the notification emails now. 

 

des

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10 replies

john.desborough
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  • Certified Partner & Champion
  • 5387 replies
  • Answer
  • December 13, 2023

@lewys  - look under the gear/settings icon and use Follow-ups 

that is where you can set up the notification emails now. 

 

des


  • Author
  • Explorer
  • 1 reply
  • December 19, 2023

Done, @john.desborough! Thanks very much 🤗.


are these instructions still applicable to set up email notifications? I can’t seem to locate this gear/settings icon that contains followup. help


john.desborough
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  • Certified Partner & Champion
  • 5387 replies
  • March 4, 2024

  • Explorer
  • 1 reply
  • March 4, 2024

Hello, I wonder how can we customize the content of confirmation email. 
Right now it only says: 

Hello,
We’ve received your submission.
Thank you & have a nice day!

 

I would like to make it align with business’ brand image and tone of voice. 

 


Victory
  • 1 reply
  • June 20, 2024

For some reason my surveys do not have the gear icon in that location.  I am also needing to receive email notifications each time a response is submitted. Help!


john.desborough
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  • Certified Partner & Champion
  • 5387 replies
  • June 20, 2024

@Victory - the screen layout of Typeform has changed.. you will find it more in the middle left of the top of the builder. You will need to look in the settings for Followups and set up the notification there. 

 

des


  • Navigating the Land
  • 2 replies
  • August 1, 2025

Bonjour

ca a encore changé !  Des années que j’utilise Typeform et A CHAQUE FOIS je remets 1 heure à trouver cette option.

Est-ce que vous faites des tests d’utilisabilité ? C’est pas possible que cette option, tout le monde galère à la trouver… 

Là en Août 2025, voilà ce que j’ai quand je clique sur l’engrenage : 

 

Rien ne fait référence à un onglet “Follow-ups”, où est-ce s’il-vous-plait ?

 

Merci.


john.desborough
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  • Certified Partner & Champion
  • 5387 replies
  • August 1, 2025

@Clarisse - under Worfklow icon - messges

 


  • Navigating the Land
  • 2 replies
  • August 1, 2025

Merci beaucoup !!!  Réponse claire, efficace et rapide !


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