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NPS Score development over the months

  • 2 July 2024
  • 3 replies
  • 22 views
Is it possible to get the NPS for a certain month? I only see the possibility to display the NPS for the whole time. But this makes no sense to see if the NPS in increasing or decreasing.

3 replies

Grace
Rank
Userlevel 7
Badge +5

Hey @rocker86 welcome to the community 😊

I think you might need to export the data to look at it month by month.

I wonder if you could use something similar to what @john.desborough shares in this workshop:

 

or maybe Des has some other suggestions 😉

If cauliflower can become pizza, you my friend can do anything
john.desborough
Userlevel 7
Badge +6

@Grace @rocker86 - connect  your form to a Google Sheet and when prompted ‘do you want to include the existing responses’, say yes.  (Typeform will only load up to 2,000 existing responses so if you have a lot there are other ways to extract and download results) 

This will get all the data - and new records into the Google Sheet - now you can filter and analyze the scores to your heart’s content. 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Grace
Rank
Userlevel 7
Badge +5

Thanks @john.desborough 😁

@rocker86 let us know if that could work for you!

If cauliflower can become pizza, you my friend can do anything

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