Phone number format in Salesforce integration | Community
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Phone number format in Salesforce integration

S

Our Salesforce account records phone numbers using the “+1” international format. We use this to sort out duplicate submissions.

Is there a way to get phone numbers from Typeform into our SF in that format using the phone field? I didn’t see that option anywhere.

Best answer by Liz

Hi @srhom Thanks for stopping by the community! If you’re using the phone field, it should automatically add the international dialing prefix, but we don’t have a way to add the + to it. 

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    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14884 replies
    • Answer
    • June 5, 2023

    Hi @srhom Thanks for stopping by the community! If you’re using the phone field, it should automatically add the international dialing prefix, but we don’t have a way to add the + to it. 

    Life is a series of awkward moments separated by snacks.
    S
    • srhom
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    • 3 replies
    • June 6, 2023

    I just heard back from my SF team. I have this request wrong. We need the international prefix taken off. Is there a way to do that?

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14884 replies
    • June 6, 2023

    Hi @srhom I’m afraid not, at least not in our native integration. But, it could be worth trying with Zapier. I haven’t personally tried their formatter, but I believe it would help pass the data without that prefix. (I think you’d use the text split here - don’t quote me on this!)

    Life is a series of awkward moments separated by snacks.
    S
    • srhom
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    • 3 replies
    • June 6, 2023

    I’ll look into Zapier. Thanks Liz!

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 14884 replies
    • June 7, 2023

    Let us know how it goes, @srhom !

    Life is a series of awkward moments separated by snacks.

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