Question

Responses in a required matrix question

  • 27 September 2021
  • 3 replies
  • 77 views

MY responses are coming in but excluding answers to a required matrix question.

I urgently need assistance please as this is a key question in my survey.

Is there no Typeform support service?? I have a paid account.

KInd regards,

Melissa


3 replies

Userlevel 7
Badge +5

Hey @Melissa! Welcome to our Community! :wave_tone2:

I'm sorry you're having this issue. I've seen that you've already sent a ticket to our Support team. Just wanted to let you know that it's on our radar and we'll make sure to solve your issue as soon as possible!

Have a great week! :blush:

THanks

I'm seeing the answer if I access the responses from my Typeform account but not in the repsonse that is automatically emailed to me once the response is submitted. Urgently needing assistance please.

Userlevel 7
Badge +5

Hi @Melissa were you able to reach our support team? :grinning:

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