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Save and return with hidden variables

C

I understand typeform supports “Save and Return” feature and it cannot be disabled.  However, it appears that “Save and Return” is even activated when the URL is different with a hidden variable.  E.g.

if I have a typeform with url:

https://aaaa.typeform.com/to/XXXX#hidden=1

The previous unfinished form data will be visible even with a different hidden variable e.g. 

https://aaaa.typeform.com/to/XXXX#hidden=2

To me, they should be considered different entries and previous unfinished form data shouldn’t be pre-populated in the new form.  I consider this a bug.  Please let me know your thoughts.

 

 

Best answer by Liz

Hi @christa Thanks for stopping by! Cookies are used to track the respondent, so if they’re using the same browser/same device, this is expected behavior, even if the hidden field in the URL changed. 

Hopefully this helps clarify, but let us know if you have any other questions!

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Gabi Amaral
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Liz
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  • March 29, 2022

Hi @christa Thanks for stopping by! Cookies are used to track the respondent, so if they’re using the same browser/same device, this is expected behavior, even if the hidden field in the URL changed. 

Hopefully this helps clarify, but let us know if you have any other questions!

Life is a series of awkward moments separated by snacks.
C
  • christa
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  • April 2, 2022

Either you don’t understand what I am saying or you are not taking my message seriously.  2 forms with different URL are considered different forms.  They shouldn’t be sharing data!

Gabi Amaral
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    Gabi Amaral
john.desborough
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  • April 2, 2022

@christa - this from another user

what i have seen somewhere in documentation or discussion is that the URL is composed of a resource and metadata being passed to the resource. If that is the case, then the form is what is being cached in the cookie as that is the resource .. not the ‘combined’ resource plus metadata

i have had to break long typeforms into smaller chunks, with redirects upon completion between them, so that i get the user to submit the data more frequently - rather than relying on the “store and return” 

as a workaround, you might want to examine how your typeform is constructed to try and minimize issues like this.. 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Liz
Gabi Amaral
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