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The data of INSIGHTS is reset to zero. Is the system abnormal?

  • 19 September 2022
  • 3 replies
  • 73 views

The data on INSIGHTS on 9/18 yesterday was normal, why did the data on 9/18 return to zero this morning?

The current data of RESPONSES is normal, but the data of 9/18 alone is zeroed

Best Regard.

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Best answer by Liz 20 September 2022, 17:31

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Userlevel 7
Badge +5

Hi @PWSSTony Without seeing the data, it’s a bit difficult to know what would have caused this. Could you send a screenshot of what you’re seeing? 

Also, were any changes made to the form, such as editing a question or deleting one? 

Thanks for the reply, the abnormal data is not caused by the modification of the form
Instead, it seems to happen randomly and at regular intervals

Insights data returned to normal in two hours yesterday
But this morning for Question by question was zeroed

There are absolutely no corrections and changes in the middle!

 

Userlevel 7
Badge +5

Hm, it might be best to have our support team look into this directly, as they’ll be able to log into your account and see what’s happening in the form. They can be contacted from your account email here

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