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Custom Domain SSL Warning


Kenney Myers

So the custom domain seems to be working fine except for the fact that I get a SSL warning when I try to go to it which is a non-starter for users. What can we do about this? The video URL is https://video.ebookfairs.com/f3fcv1y6w

 

Best answer by Grace

Hi @Kenney Myers it might also be worth checking that the CNAME record has propagated, sometimes this takes 24 hours. We have some FAQs in the VideoAsk custom domain Help Center article here which might help, if not let us know and we can troubleshoot further with you 🙏

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4 replies

Kenney Myers
  • Author
  • Explorer
  • 1 reply
  • August 12, 2023

I already tried deleting and entering the brand again and it resulted in the same problem.


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  • Socializer
  • 113 replies
  • August 13, 2023

Hi @Kenney Myers 

 

Since you are seeing an SSL error, I would suggest that you check to see if you have any existing  “CAA record”  in your DNS...if so please add the appropriate providers as suggested by Typeform in the link below.

 

https://www.typeform.com/help/a/custom-domains-for-enterprise-plus-accounts-4404606584852/

 


Grace
Community Team
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  • Community Advocate
  • 2592 replies
  • Answer
  • August 14, 2023

Hi @Kenney Myers it might also be worth checking that the CNAME record has propagated, sometimes this takes 24 hours. We have some FAQs in the VideoAsk custom domain Help Center article here which might help, if not let us know and we can troubleshoot further with you 🙏


Liz
Community Team
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  • Tech Community Advocate
  • 14903 replies
  • August 23, 2023

Hi @Kenney Myers I hope you’re doing well over there! Were you able to solve the issue? Let us know if you still need help!


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