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Need to upgrade account but VideoAsk team is not responding


Climatebase Fellowship

Hi everyone! The VideoAsk team has not been responding timely with me, and I am trying to upgrade my account to have more minutes. After 1000 minutes per month, you need to talk to sales, but no one is responding to me, and I only have 50 minutes left this month. We are running an admission’s system for our company right now, and if we run out of minutes, our system will break!

 

Does anyone know how to get in contact with them???

Best answer by Grace

Hey @Climatebase Fellowship welcome to the community!

I can ask the sales team to reach out to you, did you already try to contact them? Let me know and I can double check the lines of communication are working correctly! 

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7 replies

Grace
Community Team
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  • 2542 replies
  • Answer
  • April 11, 2023

Hey @Climatebase Fellowship welcome to the community!

I can ask the sales team to reach out to you, did you already try to contact them? Let me know and I can double check the lines of communication are working correctly! 


Climatebase Fellowship

Hi Grace! Just flagging that is has been multiple days and I still have no word from them… We are now frozen in our admissions process. Why is no one responding? Please respond. This is critical. Why is it so hard for us to get more minutes? What is the problem here? 


Climatebase Fellowship

Hi! Does anyone know why the VideoAsk sales team is not responding? Do they have a sales team? Our account has been maximized on monthly minutes for now multiple days, and for some reason no one is responding. This is critical for our company, as we rely on these interviews for an admissions process that we are in the middle of. Every day costs we cannot watch and process videos costs our company thousands of dollars. 

 

Very confused. Do they not want to make sales? Do they not want to make more money? Please advise. 


Grace
Community Team
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  • Community Advocate
  • 2542 replies
  • April 12, 2023

Hey @Climatebase Fellowship I’ve just moved your messages under one thread as they’re about the same issue.

I understand someone from the support team was in touch with you yesterday, I’m just flagging this again now 🙏


Climatebase Fellowship

Hi Grace! Why have they not responded?? Is there anything you can do to allow us to start viewing these videos?? This is getting ridiculous. 


Grace
Community Team
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  • Community Advocate
  • 2542 replies
  • April 12, 2023

Hey @Climatebase Fellowship I don’t have access to your account to help with that, but my understanding is someone is reaching out to you now so hopefully this will be fixed asap!


Grace
Community Team
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  • Community Advocate
  • 2542 replies
  • April 13, 2023

Hey @Climatebase Fellowship just wanted to check in and make sure you spoke to someone yesterday? 🙏