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Video ask media library


CutyDina

Hello. In Vdeoask i can't delete the videos I'm not using anymore, i usually delete old versions so i don't get confused. But still in the library, I delete the videoasks attached to them, but still not getting the delete button :(. Is this a bug?

Best answer by Grace

Hi @CutyDina welcome to the community 😊

It sounds like it could be, as long as the video isn’t being used in any other videoask it should be possible to delete it. 

I would recommend reaching out to the VideoAsk support team for this one so they can investigate what’s happening 🔎

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2 replies

Grace
Community Team
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  • Community Advocate
  • 2592 replies
  • Answer
  • November 2, 2023

Hi @CutyDina welcome to the community 😊

It sounds like it could be, as long as the video isn’t being used in any other videoask it should be possible to delete it. 

I would recommend reaching out to the VideoAsk support team for this one so they can investigate what’s happening 🔎


Liz
Community Team
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  • Tech Community Advocate
  • 14903 replies
  • November 7, 2023

Hi @CutyDina Were you able to reach the VideoAsk support team? 😁