About our community

  • 21 January 2021
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About our community
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  • Tech Community Advocate
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The Typeform Community is a central resource for you to connect with other Typeform creators, learn from one another, and build relationships with your peers. You never know who you may meet here! 😊


You can get started in this community by: 

  • Ask your burning questions to the wider community

  • Sharing tips and helpful workarounds you’ve encountered while building your forms

  • Engaging with other community members to build connections

  • Helping other members by providing advice on best practices related to specific industries 


In the community, we’ll do our best to help you with your challenges. Bear in mind that answers will often come from fellow community members as opposed to Typeform staff. This is great news, as there are a lot of folks using Typeform who can give you great advice. 

The community team is always here if you need extra help though, so if you need us we’ll be more than happy to lend a helping hand.

 Below you can see current staff hours and response times in the community:


Staff hours: The Community Team is often seen here from Monday to Friday during working hours (EU & US) but they take a well deserved break during weekends.


Response times: The average community response time during the week is 10 hours - it may take longer during weekends. The good new is that you’ll often get a response much quicker! However do bear in mind this isn’t an official support channel. 


Check the post below to meet our lovely community team. 


When to contact our awesome support team


Many of your peers will have the answers here, but if you can’t find answers or have specific issue related only to your form, here are some specific cases in which you should contact support: 


1. If you have an issue which requires a third-party to log into your account or share private account details

2. If you need assistance regarding your subscription or payment information

3. If your typeform isn’t working, there are a few steps you can take to fix your form that may help save time. First, check our Status Page for known issues, and if all systems are functioning, check this article here for additional troubleshooting steps. 


To get in touch with our support team head to our Help Center and hit the contact support button - fill in the form according to the nature of your issue. 



You may also want to peek at some of the following locations below for extra help: 

  • Help Center - Find detailed walkthroughs and other helpful articles created by Typeform

  • Status Page - Experiencing an issue or error with your form? We may be experiencing some downtime. Pop over here to check Typeform’s status and subscribe for notifications.

  • Templates -  Get a quick start on building your form with our snazzy templates!

  • Our blog - Read inside stories from other customers using typeform, strategies you can try with your forms, and other helpful tips!

  • Agency Partners - Run an agency or build forms for clients? Be one of our partners! Check out exclusive benefits for our partners here. 

  • Developer Partners - Connect your product or app to Typeform through our developer partner program.

  • Developer Portal - Create your forms through our APIs, send webhooks when the form is submitted, embed using our Embed SDK and much more through our portal.

  • Report Abuse - If you’ve found a form that could be violating our terms and agreements, you can report it here. 


Hope this is helpful, if you still need help let us know by creating a post - alternatively you can always send me or any other community team member a DM. 

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