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Stripe Payment Description


BiddleChick

Hi, 

I am new, I just integrated Stripe payment. When I get my payments report from Stripe, my typeform description comes across as a LONG code rather than a product name. Is there a way I can create my own description?  I was able to do that with Formsite but it’s not very user friendly here. Any help would be greatly appreciated

Pinned reply

January 13, 2022

Hi @JustineO Some good news! There are planned improvements on the way. :grinning: The product team has to fix quite a few things in the backend in order for this to work, so it might be some time, but we’ll post updates as we have them here. 

39 replies

Liz
Community Team
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  • June 23, 2021

Hi @BiddleChick Happy Wednesday! :dancer_tone2: It isn’t possible to edit the integration or pass further information to Stripe, but I can share this suggestion with our product team. 

I can’t think of a workaround for the time being, but if you have any other questions, let me know! Happy to help. 


picsoung
Typeform
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  • Developer Advocate @ Typeform
  • 384 replies
  • June 23, 2021

Hi @BiddleChick 

As ​​​@Liz mentioned, this customization is currently not yet available in the product. But I think you can achieve it either by connecting to Stripe API via a workflow app like Zapier or Integromat.
And update the charge with the desired description.


BiddleChick
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  • Explorer
  • 2 replies
  • July 1, 2021

Thank you so much, I did connect with Stripe but it’s on Typeforms end. I have stripe connected to Formsite another program that we use in our business and they have a field in Formsite when setting up the integration that allows me to put in the description of the product/class. This is so helpful to our accounting office when they are trying to reconcile. It’s also helpful for our registration dept. as they can see what the person/client registered & paid for.  So It would appear it’s something worth looking into on Typeforms end so we don’t have to download a bunch of different apps to achieve one description/goal. Ya know what I mean? 

Thank you so much for taking the time to look at this. I LOVE LOVE LOVE Typeform and how esthetically pleasing it is; however, we will probably have to go back to Formsite because it just takes too long in data processing & reconciling to have to figure out a description for one transaction in typeform when Formsite has built it into their stripe integration page. Thank you again


Liz
Community Team
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  • July 1, 2021

Hi @BiddleChick Thank you for the feedback! Really specific and helpful. I shared it both in an internal feedback channel we have and as a request to product. As someone who loathes reconciling business transactions, I completely get where you’re coming from. It’s already hard enough to do, but worse when you have to lookup what the transaction was!

If this does change anytime in the future, I’ll be sure to post back here and let you know. :grin:


BiddleChick
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  • Explorer
  • 2 replies
  • July 1, 2021

That AMAZING Liz! Thank you for understanding and again, for taking the time to check this out. Here’s some screen shots that might be helpful for what I’m seeing. 

Our Stripe report

 

FORMSITE STRIPE SETUP PAGE

 

 

TYPEFORM STRIPE INTEGRATION, just our account email no other options given. 

 

Hopefully this is helpful :) 


Liz
Community Team
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  • July 2, 2021

Thank you, @BiddleChick ! :smiley:


  • Navigating the Land
  • 4 replies
  • September 12, 2021

Not being able to pass along _any_ identifying data as to what a transaction is for is becoming a deal-breaker for our organization as well. Without it, our accounting system can’t ID and reconcile that transaction as it comes in from Stripe, and even manually analyzing via a Stripe reports is useless. Typeform should be allowing a field that appends to the unique transaction number it’s currently passing over to Stripe, so both pieces of data populate Stripe’s Description field. Even if limited us to a truncated option (eg. allowing only 10 characters/digits), at least that would be something Stripe and online accounting systems can scan to qualify the transaction. If other form solutions can do this, so can you, Typeform. PLEASE make this a priority. 


Liz
Community Team
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  • September 13, 2021

Thanks for sharing your feedback, @Joanne ! Please know I’ve passed this along to our product team. If there are any updates/changes to the Stripe integration, I’ll be sure to post them here. :grinning:


  • Navigating the Land
  • 4 replies
  • November 13, 2021

What is the status of being able to append data (tag, form name, etc.) to a transaction description for hand off to Stripe? Appreciate an update and timeline as to when this significant need may be address by Typeform. Thank you.


Liz
Community Team
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  • November 15, 2021

Hi @Joanne I’m not sure if this is in our product roadmap, but I’ve reached out to our product team to confirm whether or not it is. Once I hear back from them, I’ll comment here. :grinning:


  • Navigating the Land
  • 2 replies
  • January 12, 2022

+1 for this feature. We have several payment forms and end up relying on payment amount to  differentiate which form the payment is coming from—fragile to say the least. Even if Typeform sent the form title to Stripe this would be tremendously helpful. Thanks for considering!


Liz
Community Team
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  • January 12, 2022

Hi @JustineO I’ve asked our product team if this is on the roadmap at all. I’ll let you know what they say when they respond. :grinning:


Liz
Community Team
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  • January 13, 2022
Pinned reply

Hi @JustineO Some good news! There are planned improvements on the way. :grinning: The product team has to fix quite a few things in the backend in order for this to work, so it might be some time, but we’ll post updates as we have them here. 


  • Navigating the Land
  • 1 reply
  • January 20, 2022
Liz wrote:

Hi @JustineO Some good news! There are planned improvements on the way. :grinning: The product team has to fix quite a few things in the backend in order for this to work, so it might be some time, but we’ll post updates as we have them here. 

Really looking forward to improvements to have the same flexibility in Stripe configuration as demonstrated in this post by the Formsite screenshots! In the EU the use of IDeal, ApplePay and debitcards is much more common than creditcards. Can’t wait for the integration of full options between Stripe and Typeform.


Liz
Community Team
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  • January 21, 2022

You and me both, @JSparla ! :grinning:


  • Explorer
  • 3 replies
  • February 24, 2022

Is there any update on this? Silly we can’t use a payment reference from a hidden field or question.


  • Navigating the Land
  • 4 replies
  • February 26, 2022

Any updates? What does “might be some time” mean? 

I’m surprised this would be so complex, and that it’s not a higher priority for Typeform given how essential transaction automation is to, well, the world. :)


Liz
Community Team
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  • February 28, 2022

Hi @Geneieux @Joanne This is still on our roadmap, but I don’t have any updates or timeframes yet. As always, I will post them here as soon as I receive them. :grinning:


  • Navigating the Land
  • 4 replies
  • March 28, 2022

I'm disappointed this feature has not been implemented yet. Two fundamental items of a purchase transaction are not being passed by Typeform to Stripe. These are the product name/description and the email field (used to generate a Stripe receipt). These are basic and present in every other Stripe integration I've seen. So I have to resort to hacks and workarounds to send an email receipt and to add a product description on my transactions so the accounting department can make sense of them.

After spending weeks creating my funnels with Typeform is deflating to run into this. Please look into it; this is not an obscure request. It's basic and important stuff. 

Thanks


Liz
Community Team
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  • March 30, 2022

Hi @Alex Tsy Thanks for stopping by. Our product team has planned work to improve the integration, but it won’t begin until around June. This is because of the amount of time it will take to complete the project and other projects they currently have in progress. Regardless, they do plan on improving it!


  • Navigating the Land
  • 1 reply
  • July 27, 2022

Hi @Liz  - any update on this?

Similar to many above, we are running many events and programs through Stripe and Typeform and need to clearly understand what charge comes from what. I really want to avoid complicated integrations or choosing a different form service. Thanks!


Gabi Amaral
Ex–Typefomer
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  • July 28, 2022

Hey @flyingthud! We've asked internally about updates. I'll keep you posted! 


  • Navigating the Land
  • 4 replies
  • August 11, 2022

It’s been over a year since this thread started, and the only status that’s been provided is that the team wouldn’t get to this until at least (last) June. Well, it’s August now, and I can’t understand how Typeform could considered this request such a low priority to keep kicking it down the road month after month, given that this lack of urgency continues to doom its users to have to manually tag and identify all transaction data Typeform hands off to Stripe. 

I’ve pasted in an earlier post from someone who did a great job summarizing the issue as a refresher. As he wrote, what’s being asked for is basic functionality to any Stripe integration, and it’s highly discouraging that Typeform still hasn’t fix this subpar Stripe integration by now (which, unless someone over there can education me otherwise, is a basic API stuff).
 

Previous post:  I'm disappointed this feature has not been implemented yet. Two fundamental items of a purchase transaction are not being passed by Typeform to Stripe. These are the product name/description and the email field (used to generate a Stripe receipt). These are basic and present in every other Stripe integration I've seen. So I have to resort to hacks and workarounds to send an email receipt and to add a product description on my transactions so the accounting department can make sense of them.

After spending weeks creating my funnels with Typeform is deflating to run into this. Please look into it; this is not an obscure request. It's basic and important stuff. 


  • Navigating the Land
  • 2 replies
  • August 15, 2022

@Liz is there any update on this?


Liz
Community Team
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  • August 15, 2022

Hi @Joanne and @Marnilyn Apologies for the delay -- I’ve been out on holiday. The product team only has plans to fix bugs at this time and no feature improvements, I’m afraid. As always, if anything changes, we’ll post an update here. 


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