@Liz this is a common knowledge that it should be treated as a bug in your system. Any company that are capable of charging customers must be able to input a reference information.

Thanks, @Marnilyn . I’ll share this with the product team. 

I use typeform with stripe for all our orders, but when a customer disputes the charge stripe doesn't send me any information to track what can I add in my typeform to have the information come up in stripe

Hi @Sharon.Kramer I’ve added your post here where we have more information about our Stripe integration and the description. 

Hi @Sharon.Kramer 

In the metadata of the charge, you should see two things:

typeform_form_id and typeform_response_id

Using the response_id you should be able to find the corresponding response on Typeform.

On Typeform Results page, we also display the last 3 digits of the card used.

Hope this helps

Has there been any update on adding a product description from Typeform on Stripe transactions so we can tell how to determine charges and allocate to the correct events in accounting?

Hi @Mr. White Thanks for stopping by the community! I’ve added your post here so you can follow this post for any updates. 

Please please add this feature. I love Typeform, but not being able to categorize the payments makes for HOURS of extra work that’s so unnecessary. Put my vote in.

@scharmo I’ll pass the vote along! 

Hi,

we also need this feature, please consider this need

Regards

@Liz Any update on this? We have created hundreds of typeforms utilizing the stripe payment question, but as many commenters have alluded to, it causes a massive administrative bottleneck for us to have to manually go compare charges in stripe to responses in typeform, so much so that our third-party auditors (we are a nonprofit) are advising us to ditch typeform as we are introducing human error into the equation (which we would really don’t want to do as it’s otherwise a great product for us). 

Hi @sw1822 I don’t at the moment, but I’ve asked the product team again. They’re out until next week for a public holiday in Spain, but if I do hear anything otherwise, I’ll let you know!

Random characters in the Product Description between the Typeform/Stripe integration is also an issue for our accounting team and the main reason our school doesn’t fully migrate to Typeform. We would have upgraded our account to Business Plan a long time ago if this was fixed. I hope the Dev team fixes this issue soon.

Although I am not sure I can believe that this thread has been going for over two years without any update regarding the Typeform / Stripe descriptor issue but this gets my vote for an update - its a real pain and not the same with other services that I use Stripe with.