Stripe Payment Description

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@Liz this is a common knowledge that it should be treated as a bug in your system. Any company that are capable of charging customers must be able to input a reference information.

Userlevel 7
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Thanks, @Marnilyn . I’ll share this with the product team. 😁

I use typeform with stripe for all our orders, but when a customer disputes the charge stripe doesn't send me any information to track what can I add in my typeform to have the information come up in stripe

Userlevel 7
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Hi @Sharon.Kramer I’ve added your post here where we have more information about our Stripe integration and the description. 

Userlevel 7
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Hi @Sharon.Kramer 

In the metadata of the charge, you should see two things:

typeform_form_id and typeform_response_id

Using the response_id you should be able to find the corresponding response on Typeform.

On Typeform Results page, we also display the last 3 digits of the card used.

Hope this helps