Manage your Typeform account

Hey everyone! I’m new here and thinking of buying profesional plan for month and I have a question.When I’ll create and publish my quiz using the profesional plan and after one month the plan ends then the quiz will still be avaible or I’ll have to buy the plan again for keeping the quiz “alive”?I hope you undrstand the questionWaiting for your help

Can someone help me figure out how to give other people access so they can fill out an order form on here?

Hello, I updated my plan to premium so I can add members to my workspace, but despite logging in and out, clearing cookies, etc…, I still see the request to upgrade when I try to add users.  Any ideas? I’ve filed a ticket but have not heard back and this is a borderline urgent issue for a project.

I have created a new e-mail for my business & I want to update the e-mail I have on typeform.

.

I have a trade show (tomorrow) and want visitors to take my survey on provided iPads on the spot. How do I do that?? 

Looking for a plan that will let me use the hidden fields feature - on the help page this seems to say a ‘Professional’ plan, but on the upgrade options it’s ‘Start’, ‘Improve’ or ‘Impress’ - which one do I need?!

The emails regarding “A new topic has been created in Build your typeform” are clogging my inbox! Is it possible to unsubscribe or request not to receive these particular messages? I never see an “unsubscribe” button at the bottom of the messages.Thank you for your help!Diane Plesset

Hello Typeform Team,Please save my account to upgrade the subscription, I cannot make a payment to upgrade my account to Professional Plan, there is always show “Argh! Something went wrong. Please check your connection and try again.”Please give me a clue to solve it? 

Hi, I am new to Typeform. I signed up for the Professional monthly subscription.  Prior to the start of the new month, I downgraded back to the Free version.  I may go back up in the future, but for now, I need to downgrade.  Although I downgraded prior to the start of the new month, I was charged for the full month anyway. How does the monthly plan work? I have not used any of the features. Will I be able to get a refund for the month charged after I downgraded to Free?

I am paid up on my Professional account, but I keep getting the error message.This is the error I get:I am confused what needs to happen. I don’t want Typeform branding and I paid for my Professional account. Any thoughts?Lyssa

Hi there,I have purchased Professional Yearly Plan in Feb but it charged EUR 0.00 to my credit card, I thought maybe they will charge me at the end of the billing period.Now I am trying to unsubscribe the plan and it shows that I’ve been using Free Plan. Do you have any idea if I purchased the plan successfully at the first place?I just deleted my credit card info but cannot find ‘unsubscribe’ or ‘cancel’ button, and am afraid that I might need to pay for another period later.  Thanks!

Hi, i Need to go through the Facebook Verification Process but i can not see the guidelines. Whenever i click on the link you provided, i get the following :   Can you help me ?

Hi, I am currently using the free version of typeform and was wondering if it was only for the first month that I got 100 responses for free or if I get 100 responses/month. 

Hi,I am in big trouble. I have created few questions for survey purposes. It is in the free version I have used, but when I publish that form it is showing the different pay structures. Can I use this platform for paid or free.Regards,Subhabrata

Hey guys, I need to change my bank account for when I accept payments via Typeform. Anyone know where to find this? When I try asking it only brings me to info about upgrading… can’t even find where my bank is attached. 

Hi there,I recently signed up for yearly Premium subscription (Feb 17, 2021) but I'm wondering if it's possible to switch this to monthly subscription instead. I’d like to cancel the yearly subscription, receive a refund, and sign up for Premium plan but in monthly payment. Is it possible for me to receive a refund if I cancel now? Or would this result in no refund, but access to Premium plan available for another year? Is there any way for the system to switch this my account’s payment option from yearly to monthly at all without cancelling the payment plan?  Your help would be much appreciated.Thanks

Is there a way to get a free trial of the premium features?  I need more than 10 responses and want to trial the service before I commit to a subscription.

Hi all!I was wondering if there was any option to pause my Typeform subscription rather than cancelling it. I and my team have created a form that we used to submit to our target customers to better identify our market. With Covid-19 getting worse in the country we are starting in (Indonesia), a strict lockdown has been implemented, preventing us from asking people face to face to fill in our form (which proved to be the most efficient way to go over there rather than sharing online). We’d like to resume collecting data in a few months when things get better hopefully, without losing our current form. Is there any solution to this?Thank you!Charlotte

If I am in a professional account paying the annual fee and want to go to a premium account for a month and then return to the professional account, do I pay only the difference and then pay the equivalent to the professional plan again?

Hi, Can you create different forms for different websites under the “Improve” plan, or does all forms need to be on the same URL? Thanks