Help! followup email will not allow editing

Hi @MiguelSalazarDesign 

We also ran into this issue.

The response I got was that typeform have had to disable this feature as the had been an increase in users misusing this feature.

A day or 2 later, I got another email saying they had re-enabled the feature for my account but it still appears to be locked(maybe i just need to leave it a little longer).

Might be worth a message to support though to see if they can unlock it for you too.

Hope you get it back soon!

is there a resolution to this?

Hi @Neolé Inc. 

All you can do is message support and they will re-enable it on your account.

Thats what I did and I now have access again.

Thanks

Same problem said here: 

@Liz 

Emailed customer services who said “We will keep your request open on our side and work on enabling your Follow Ups feature as soon as possible” 

This has been very poor handling by Typeform. This security measure should have been fixed and is false advertising as new customers will want to use this feature but can’t.

Any new typeforms we create will have their default greetings and endings, which are very unprofessional to send out. 

@rr2021 I had the same response initially. Give it a day or 2 and you should recieve another email saying that they have re enabled it.

We have encountered the same issue - how to reach ‘support’ to enable this for my account please?

@ddiaz This link should work for you if you want to contact support.

https://www.typeform.com/help/contact/360000510032/

The way they rolled this out is insulting. I can see disabling it for new or problem users, but to do it on a blanket basis without due warning is not good service.

@Elling Lien I believe it was a security issue and people were abusing it, the easiest way to nip this in the bud it to stop people using alltogether.

Personally, when it comes to security risk, I’d prefer them to take this approch, you never know how much damage someone can do until its too late.

I understand its frustrating but I’m sure you’d be even more annoyed if the worst happened and the whole site when down, or your data was stolen, or someone used you account to send malicious things.

Same issue! I have contacted support. When can I expect a response or solution?

@Yea I dont actually work for typeform or have any affiliation to them so I cant say unfortunatly.

All I can say is wait until you recieve an email from them giving you a reason why it was disabled and then wait another day or two and check again. Thats basically what I did.

Other than that I can’t say much I’m afraid.