Skip to main content
Answered

"Sorry you can’t access this typeform until the creator says so"


  • Explorer
  • 2 replies

Hi, 

 

I’ve just put together my form of 7 questions. 

I then copied the link to my instagram bio but it doesn’t work.

 

I’m getting a message saying “Sorry you can’t access this typeform until the creator says so”

Is it something in settings that needs changing? I can’t find any setting options anywhere. 

 

Any help much appreciated! 

 

Thanks 

Ben 

Best answer by john.desborough

@BenG - have you “published” the typeform? You need to do that before it can be seen by anyone. 

 

des

View original

33 replies

john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5196 replies
  • Answer
  • March 17, 2021

@BenG - have you “published” the typeform? You need to do that before it can be seen by anyone. 

 

des


  • Author
  • Explorer
  • 2 replies
  • March 17, 2021

Thanks John that’s sorted it! As easy as that haha cheers 


john.desborough
Forum|alt.badge.img+6
  • Certified Partner & Champion
  • 5196 replies
  • March 17, 2021
BenG wrote:

Thanks John that’s sorted it! As easy as that haha cheers 

no worries.. it’s nice when something can be fixed that easily. 

cheers


Gabriel
Ex–Typefomer
Forum|alt.badge.img+5
  • Community Team
  • 858 replies
  • March 17, 2021

Hey @BenG it’s great you managed to get this sorted. And @john.desborough thanks again for lending Ben a helping hand!

Just posting here to say that I’ve edited the thread title so it accurately represents the issue you described. You are not the only one who missed this little trick, this happens to lots of people so by using this title we may help others find this ‘little trick’ more easily. 


  • Author
  • Explorer
  • 2 replies
  • March 17, 2021

Great thanks! Glad I’m not the only one haha ; ) 


Gabriel
Ex–Typefomer
Forum|alt.badge.img+5
  • Community Team
  • 858 replies
  • March 17, 2021

You are not alone, Ben :laughing:


  • Navigating the Land
  • 1 reply
  • March 22, 2021

I have just published my typeform but sharing its link on linkedin it doesn’t appear my customized layout other than there is the message ““Sorry you can’t access this typeform until the creator says so”. What could be the problem? I’ve got my professional suscription in place!

1000 thanks for helping!

CM


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14562 replies
  • March 23, 2021

Hi @cmarfil ! If you haven’t already, you’ll first want to update the meta settings in your form like so: 

 

 

Then, you can update how this appears using the LinkedIn Post Inspector below: 

 

https://www.linkedin.com/post-inspector/

 

Let me know if this doesn’t work!


  • Navigating the Land
  • 1 reply
  • September 30, 2022

Hello,

 

I did the little trick but it keeps saying the same thing for anyone trying to access the link.

I use the free version.

Thanks!


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14562 replies
  • September 30, 2022

Hi @CharlotteCG What steps did you take to refresh the data? That’ll help us understand what else you may need to do. 😀


  • Navigating the Land
  • 1 reply
  • November 2, 2022

Hello,

 

I’m getting a message saying “Sorry you can’t access this typeform until the creator says so”

Form has been published already. Did refresh, logout and logged back in, still the same.

Any help please?

 

 

Nate


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14562 replies
  • November 2, 2022

Hi @Nate_69 Is the form turned to open for the public? (In case it had been switched off)


i am getting this issue as well. See refer a friend button in upper right - https://ercfinders.com/

 

The form is published and the form is open to responses. The other typeform on the page is working just fine.


seems to be very buggy with the new contact form option. when i duplicated it, that’s when it broke the first time. The second break happened when I simply made design adjustments to the embed...


  • Navigating the Land
  • 1 reply
  • November 16, 2022

Same problem here. Mght as well go find another quiz site cuz i wasted way too much time getting sucked in THEN being told about paid features THEN it won’t let anyone see it

 


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14562 replies
  • November 17, 2022

Hi @LoriAnn Were you able to remove the paid features to be able to publish your form? Or are you still seeing that message? 


  • Navigating the Land
  • 2 replies
  • December 6, 2022

I’m getting this error too, when I embed. Embedded Typeforms from a few months ago are fine but anything recently throws the error. I can confirm the Typeform has been published and is open to new responses. Thanks community :)
Any ideas?

UPDATE: It looks like its the duplicate function thats broken things. Forms that are created from scratch are fine but anything that has been duplicated throws the error. Is there a way tot fix this?


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14562 replies
  • December 6, 2022

Hi @amygorgias Huh, that sounds like it might be an issue with the account itself, as the duplication feature shouldn’t cause that error. Our support team can look closer into this by contacting them from your account email here


  • Navigating the Land
  • 2 replies
  • December 6, 2022

Thanks @Liz, ticket submitted. We’ll see how we go :)


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14562 replies
  • December 7, 2022

Let us know what they say, @amygorgias !


  • Navigating the Land
  • 3 replies
  • December 20, 2022

When I tested embedding with a new form, it works properly.

When I tested embedding with a duplicated form, I have the same error.

So, you have the bug with duplicating forms.


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14562 replies
  • December 20, 2022

Hm, that’s odd. Did the support team specifically say there is a bug with duplicated forms? This would be good to know if it’s widespread!


  • Navigating the Land
  • 3 replies
  • December 20, 2022

You can test it on your own 💁


Discopjot
  • Explorer
  • 3 replies
  • December 21, 2022

SAME ERROR HERE

Typeform is published, open and embedded like always. Typeform created from scratch, not duplicated.

It’s also random. Sometimes it loads, but then “flickers” back to the error message. Same behavior, when previewed in the actual Typeform application.

This is new and very of course: annoying.

 

 


  • Navigating the Land
  • 2 replies
  • December 22, 2022

I believe I have worked out why this is happening.

 

When you create a form, and proceed to Sharing, without first publishing, this error occurs. Unfortunately, i’ve not found a way to fix, once you have gone to sharing first. 

 

Only solve is to delete the form and start again. 

 

MD