Issues with New Plans

I have been a Typeform client for several years. We were on what I think was the pro plan.

Typeform sent to me an email telling me I should switch to their basic plan (under the new plans), which I did, but it messed up ALL OF MY LINKS!!

I have emailed them several times over the past week now asking them to fix it, but no one has responded.

I have loved Typeform, but with this clear deception, and terrible customer support, I don’t think I would ever recommend someone to use Typeform. 

I am curious to know if anyone in support is aware of this deceptive behavior and if anyone is even interested in changing it?

I am pasting below some of the conversation. 

This was the initial email I received

Hello,

Firstly, you don't have to do anything and can continue on your Pro plan at the same price. 

Why new plans?

The new plans are shaped around giving you maximum access to all our features no matter what level your business is at. Then once you grow, your plan can grow with you.

Based on how many responses you receive each month and which features you love using, we think a Basic plan would be perfect for you. It’s even cheaper than your current plan. 

Our Basic plan lets you:

• Create as many forms as you'd like with unlimited questions and up to 100 responses (you can add up to 750 more)
• Take payments and receive file uploads from your respondents
• Make the most of popular integrations like Mailchimp, Zapier, and HubSpot for connecting your workflow

All this, together with unlimited use of advanced features such as Logic Jumps, Hidden Fields, and multiple ending screens.

Want even more? With our Plus plan you can also remove Typeform branding, then add team members to work on typeforms with you.

See the new plans

Learn how to change your plan here and reach out if you have any questions.

Thanks and stay safe,

Team Typeform

I then changed the plan, and then it messed up all my links. When I wrote to them, they wrote me this

Thanks for your email.  The issue here is that you had been using a custom subdomain, a paid feature, and then you downgraded to a free plan. As you downgraded the paid subdomain feature was removed and now all forms are located at https://forms.typeform.com/ using the generic "forms" subdomain, rather than your previously used custom subdomain.  To use the custom subdomain again will require an upgrade, then this guide will explain how to update this - Add a custom subdomain to your typeforms.  Thanks a lot for reaching out, if you need anything else you can check our help center for some great articles and how-to guides. Have an awesome day!   Kean | Team Typeform Find more answers in our community     I then responded with      Hi Kean   I received an email from you telling me that I should downgrade.    So I followed your advice and now you are telling that I need to upgrade and pay more money.   Please return my account to the way it was before. As soon as possible. Thank you,  Aaron   Since then, I have not heard anything. I did reach out them them again, but nothing.