Answered

Capture customer IP address

5 years ago
Mar 9, 2021 8:55 AM UTC
28 replies
2249 views

Charles
Explorer

We plan to create a survey question in Typeform and embed it into our website.
After the customer submitting the survey questions, will the Typeform capture the customer's IP address?
Will Typeform deduct the customer's unique IP address and restrict the customer from submitting multiple surveys?

Best answer by Liz

Hi @Charles thanks for stopping by! We don’t currently capture and share the IP addresses of your respondents, but would you mind sharing your use case? This will help us understand why adding this would be a helpful feature. :grinning:

As for restricting multiple responses, we have a workaround here that may help you.

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dan1ftp
Navigating the Land
3 years ago
Jul 14, 2023 2:09 PM UTC

I’ve actually got it working! ChatGPT helped a bit 🙃

@mathio just thought I’d ask, but, do you know why only some of the IP addresses are coming through and not all of them? It’s about a 50% success rate. Could it be browser limitations on IP tracking?

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+2

ValdemarQ
Sharing wisdom
3 years ago
Jul 17, 2023 9:20 AM UTC

@dan1ftp congratulations! It depends what kind of IP tracking provider you are using, I personally use https://ip-api.io/, so it works for us in 99% cases.

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+5

mathio-tf
Typeform
3 years ago
Jul 17, 2023 12:04 PM UTC

@dan1ftp since you are using a 3rd party service to retrieve the IP address, I think it might be limitation on their side. Try using the one suggested by @ValdemarQ since they have good experience with it.

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