Capped at 10 responses when I shouldnt be

  • 9 June 2024
  • 1 reply

I upgraded to a plan today that allows me to collect 1,000 responses per month. I set up a form and started sending it out only to be capped at 10 responses. Now I’ve got a bunch of people who can’t fill out the form even though I should have 990 responses left for the month. Does anyone know how to fix this?


Best answer by Liz 10 June 2024, 16:17

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Userlevel 7
Badge +5

Hi @clarkhardy Thanks for stopping by the community. It might be best to have our billing team take a look at this since they can log into your account and access your billing information. You can contact them from your account email here