Capped at 10 responses when I shouldnt be | Community
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Capped at 10 responses when I shouldnt be

  • June 9, 2024
  • 1 reply
  • 31 views
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I upgraded to a plan today that allows me to collect 1,000 responses per month. I set up a form and started sending it out only to be capped at 10 responses. Now I’ve got a bunch of people who can’t fill out the form even though I should have 990 responses left for the month. Does anyone know how to fix this?

Best answer by Liz

Hi @clarkhardy Thanks for stopping by the community. It might be best to have our billing team take a look at this since they can log into your account and access your billing information. You can contact them from your account email here. 

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Liz
Community Team
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  • Liz
  • Tech Community Advocate
  • 15035 replies
  • Answer
  • June 10, 2024

Hi @clarkhardy Thanks for stopping by the community. It might be best to have our billing team take a look at this since they can log into your account and access your billing information. You can contact them from your account email here. 

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