Answered

Deleting a test response

M
Userlevel 1

One of my team entered a test response now it is included in the results. How can I delete that one response?

 

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Best answer by john.desborough 2 April 2021, 16:41

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26 replies

john.desborough
Userlevel 7
Badge +6

@Mike 965 - from a user here.. 

you can delete a result from the Results tab as shown in the image below. I have selected one response and at the very bottom is the button to delete. 

 

des

 

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
M
Userlevel 1

Des

thank you so much. Perfect answer and quickly. 
thanks again

mike

J

Is there a way to delete more than 100 responses at one time?

E

Has the method to delete responses changed? I no longer see this delete option. 

Does your account tier matter?

Liz
Rank
Userlevel 7
Badge +5

Hi @Jake ODwyer No, I’m afraid we don’t have this option. 

@EthernetEric This option still exists, but if you are not the owner of the form or an Admin in the workspace, you won't see the option to delete responses. You can learn more about this here. 

Life is a series of awkward moments separated by snacks.
C

Hi, I created the survey, yet I cannot seem to delete test entries

Please can you assist.

Carl

Liz
Rank
Userlevel 7
Badge +5

Hi @Carl Indeed Flex Are you the owner of the form and/or the Admin workspace? If not, you won’t be able to delete responses. 

Life is a series of awkward moments separated by snacks.
C

I am not admin, so although I made the form, I couldn’t delete. Got an admin to do it in the end :) thanks though

Liz
Rank
Userlevel 7
Badge +5

Not a problem! Let us know if you think of any other questions, @Carl Indeed Flex 

Life is a series of awkward moments separated by snacks.
A

Hi I’m an Admin and still can’t delete a test response I made when I was demoing. 

Liz
Rank
Userlevel 7
Badge +5

Hi @Alaago Do you receive any errors when trying to delete a response? Additionally, what browser are you using? 

Life is a series of awkward moments separated by snacks.
M

I’m using Chrome and also can’t delete responses as an admin

Liz
Rank
Userlevel 7
Badge +5

Hi @MichelleSell are you an owner of the workspace in which you’re trying to delete responses? 

Life is a series of awkward moments separated by snacks.
M

@Liz I was able to delete the responses but they seem to still be appearing on the insight page, how do I get them out of the insight page

M

@Liz I’m not the owner but it would be preferable to not go through our CMO (who is the owner) for these changes. Do we need to change ownership to me?

Liz
Rank
Userlevel 7
Badge +5

Hi @MissyMcCulloch We don’t currently have an option to remove them from the insights page, but we have shared this feedback with the product team. 

@MichelleSell If you are only a viewer on the workspace, you would then need to ask whomever owns the workspace to change your permissions. 

Life is a series of awkward moments separated by snacks.
M

@Liz I am an admin but I don’t seem to have the option. What do I do?

Liz
Rank
Userlevel 7
Badge +5

Hm, @MichelleSell do you mind sharing a screenshot of what role you have in the workspace? You can find this by clicking the +Share button in the workspace main page. 

Life is a series of awkward moments separated by snacks.
M

Hi @Liz. Our team didn’t realize that the workspace was different from our overall Typeform account. We’ll add everyone who needs full access as workspace admins (not just admins on our account) so hopefully that corrects the issue!

Liz
Rank
Userlevel 7
Badge +5

Oh yes, that should solve it! Let us know if you’re still experiencing the issue after that update, @MichelleSell 

Life is a series of awkward moments separated by snacks.
N

Hi-

I just published my survey and clicked on the link to see it live. I did click “start” and then exited. Because of that, my results says 1 started. Is there a way to delete that since it was me? I don’t want that interrupted my results once we have others completing it.

 

Thanks!

Liz
Rank
Userlevel 7
Badge +5

Hi @nikki.sargeeant I’m afraid it’s not possible to clear the insights, but we have shared this feedback with the product team. 

Life is a series of awkward moments separated by snacks.
F
The delete button doesn’t show up… I got admin role… Dont understand why this happens...

 

Liz
Rank
Userlevel 7
Badge +5

Hi @fjolabarria When you’re in the main workspace viewing all of the forms and click the “Share” button to add members to your workspace, would you mind sending a screenshot of your user role? This will help us take a closer look. Thanks in advance!

Life is a series of awkward moments separated by snacks.
F

As I mentioned before, my user role is “admin”….

 

 

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