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How to Send Final Diagnosis via Email and WhatsApp

  • January 31, 2025
  • 1 reply
  • 23 views

Hi everyone,

 

I have built a form using branching logic where each answer (whether multiple-choice, scale, or other types) is assigned a specific score. As the respondent progresses, their total score is calculated. At the end, their final score determines which of the four possible diagnoses they receive. The correct diagnosis is displayed on the final page.

 

Now, I would like to automatically send the diagnosis (not the score itself) via email and WhatsApp. The user should receive an email and a WhatsApp message with their corresponding diagnosis based on their total score.

 

Is there a way to set this up within Typeform, or do I need an external integration? Any guidance would be much appreciated!

 

Thanks in advance!

1 reply

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  • Socializer
  • 111 replies
  • February 3, 2025

Hi ​@Rod_Derenne ,

You would need to create different endings for each possible diagnosis and use the notifications feature in Typeform to trigger emails based on these endings.

Regarding the Whatsapp integration you would probably have to use the Typefom and Whatsapp API to get the two talking with each other.

Hope this helps!


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