Manage your Typeform account

Hi all, I’ve just seen the email about the changes to different Typeform plans. Although I’m a happy paid user with one job, I also coordinate a side-project which only has the free Typeform (and sadly doesn’t have budget to upgrade). We’re about to send out a form to 50 people. When the changes to the paid plans come in, does that affect the free plan that I’m currently on? Will I be able to collect 100 or 10 responses per month? Thanks!!

Hi all, i purchased a typefrom subscription and it disappeared after only less then 10 hours of releasing it.

I am unable to edit my past invoice, as it contains errors and I will not be able to use it for taxes for my company.  Can you help me to fix it?Thank you

Hi I'm Emma I have just signed up and this is amazing but I am really struggling to get started can anyone give me any advice xxx

I follow your instructions to cancel the subsciption and i can´t see on the bottom of the page the button to cancel it. Someone can help me ? 

Hi there,firstly apologies if there is a better place to ask this question.I currently have a basic plan and I’m looking to upgrade to a plus plan to allow additional users to view the results from a project.Problem is I require four users (me + 3) and this doesn’t seem to be an option unless I go for the full package.The main user (me) would be the only person actually using type form whilst the others would just be viewing.any help would be much appreciated.Thanks,Matt

Hi! Please help I have a paid account and it won’t allow me to remove “Typeform Branding” saying I have to Upgrade.  I am upgraded and paying for Professional 

Hi,Is it possible to create users that only have access to the results and NOT possibility to add, change or delete a form?If Yes, how?

hi I’ve followed your instructions to cancel a subscription but unfortunately your  ‘ Cancel subscription button is not on the plan and billing page. Please advise how I can cancel the subscription

I paid for yearly professional plan by mistake. I have a free code and I want to apply this code for the current package. Can I have the fee transfered back to my visa? Does Typeform have a cashback policy for users who complained about subscription packages? 

Hi, I’m going to buy a premium account, but my plan is to use it just 6 months. What will happen to my survey when I go back to basic? I’ll lose the access to the survey?

Something that I really like when using a platform is the support, but out of the community, it’s almost impossible to contact support. I already send 2 or 3 e-mail and I don’t get any response… I was using Jotform, they charge me $30 USD a month, but Typorfm looked nicer, anyways I can’t send people to different URL’s depending on their answer, I couldn’t try that option without upgrading my plan, so, that’s what I did, I upgraded it and I realized that it is not possible. So, I haven’t used my form anywhere because it doesn’t work. I would like to get a full refund... I upgraded my account yesterday around 3 or 4pm...Please help me. Thanks

funciona la plataforma en español?

Hello, I want to change my main email but it does not let me and I get the following error message.   

Hi, I’ve signed up with a gmail email acct and then upgraded to a Plus Plan. However, I need to change my email address to my work one. However, when I try to do that through settings it won’t let me. Can anybody help?

Hello, I have a free account and I was wondering whether the survey will disappear after a month of being published or the responses counter resets but the survey still stays Thank you!

Hi Typeform Community -If I downgrade from the Essentials plan, will I lose access to the survey responses that I have already received? Alex 

I have changed the payment details on my PRO account, to a colleague based in a different country. However I can’t change the country listed on the card, as it says this must remain as UK, where the last payment was made from. Can someone confirm how I can change the payment country so that all the card details are correct? Thanks,Katy

My form in typeform, it gives me this message "This typeform does not accept new replies" I have a professional plan. Can someone here please tell me how to solve it?  

I am in pro plan and I should be charged 35USD instead of 50USD monthly. Please advise, I am overcharged.

My client has a new account in his name but wants to allow a team member the ability to work with the account as an owner too i.e. deleting results or old surveys… how? Cant see how to do this  

Any other way to transfer a typeform to another person without being on a paid plan? Only way i see is to change my email on my account. Went to do this but it says I must contact support.  Please help!

Good day, Typeform community! I was wondering, how many people can collaborate on the Professional plan? Do I need to pay 35$ for each additional user? Thank you! 

Hey everyone! I’m new here and thinking of buying profesional plan for month and I have a question.When I’ll create and publish my quiz using the profesional plan and after one month the plan ends then the quiz will still be avaible or I’ll have to buy the plan again for keeping the quiz “alive”?I hope you undrstand the questionWaiting for your help

Can someone help me figure out how to give other people access so they can fill out an order form on here?