Typeform conversations

This video appears to be outdated. The section with Logic, answers, etc. is missing.Anyone can help with finding a video or text tutorial matching the current Typeform version?

Hi, @igorleal I just changed my plan. Yesterday I paid 290 usd for the basic plan for one year, but today I changed to the monthly plan and paid an additional 44.93 usd. So please refund 290 usd. My account is ******@gmail.com (username: ****** king). 

I have our quiz embedded on a webflow page and it I am driving traffic to it from a opted in list  and despite driving 10K+ views. I only have a a submission I personally asked the user to complete. https://goboon.co/quizI already reduced the text on the welcome page after 7K drops - 3K more and it didn’t make a difference. My next plan is to drive to the Typeform hosted page instead but those emails won’t go out until tomorrow. I’d appreciate any input. 

Hi there, I have created a quiz which acts as a self assessment for anyone watching an online course. What I’d really like to do is display the results to the user but on the screen when they complete the form.  Ideally the last page would show which questions they got correct or incorrect with a link added to send them back to our site in the appropriate place to get the answers.Is this possible?Thanks in advance!

Hi All,I have created a Quiz in Lead Qualification Mode with 10 questions that provides one of 4 different endings specific to their answers. Each question has one of four selected answers (A, B, C or D). If the majority of responses are answer A, then they recieve Ending 1.I want to randomise the answers to each of the 10 questions (so that, for example, the respondent does always feel like they are choosing Answer A). Is this possible to do, without affecting the Logic that has already been built torecieve the correct Ending?

Calendly just added Apple Pay support and it’s pretty smooth. Any chance we’re getting this enabled in Typeform’s Calendly step soon? Seems like it’d be a quick add and would definitely help with payment form conversions.Any updates from the team?

Hej !We use a webhook with Typeform that send us the user’s responses.The data we get has a field named “form_response” then “definition” what is cool because it gives the “real definition” of the form that the user answered.I mean the “real definition” because let’s say that if a form defintion is modified in time, like questions are added, question’s ordre modified, questions are deleted, it modifies the form definition.Having the “real defintion” in the data response, guaranties us having the right user’s questions and answers.BUT the data response does not include the “logic” part of the form where from we can calculate de scoreMax a user can get.This data is only on the form defintion.But as said upper, the form defintion can be modified in time, so we can’t really guarante that the user’s responses score “match” with the current form defintion scoreMax.Idk if it’s all clear, I’m sorry for my poor english, but my final question is : As we have a field named “score” in the user’s d

Hi,  i Have a list of questions in a google sheets and based on the answers received, intend to create some useful insights using another library. Is there a way where I can associate each questions in TypeForm to a unique ID which is hidden from the users but is available in the downloaded responses in google sheet

I am receive this the Error: 400 Bad Request {"error":"Invalid JSON"} Origin HTTP when I try to import data from Google Sheet, in this case de field is text with length greater than 118 characters, when the length is shorter than 119 the process the process finish well.How to fix this problem?

Hello.Is there anyone who can let me know the suitable image size for each layout? I already referred to below article.image size : https://www.typeform.com/help/a/image-sizes-360029258012/ On the basis of full screen layout, the recommended width is 800 pixels.  Did I understand right? I want to know exact image size in details. ex) length and width of full screen layout(4), half screen lay out(3) ….   Please hlep me🙏

Hello everyone, I hope someone can answer my question: I am planning to buy the Business plan, the question is that I want to send emails (follow-ups) to people who register, so I want my emails to be personalized with the colors and logo of my company. I see that in the Business plan, in the integrations is MailChimp, do you know if it would have an extra cost in this plan or it is already included? Do you also know to what extent you can customize the emails?

Hi! I’m trying to add design to Follow Ups emails to responders without adding a third party integration service. I have an HTML code that when I paste, I am just getting the code emailed to me. Any thoughts? The “How To” video says you can past in custom code so curious why it’s not working. 

I’ve made two forms so far, with one form being made 2 months ago with a payment question where i’ve changed the currency & price point. Suddenly, there are no options in the sidebar to update the payment question values, even when i create a whole new form i am not able to change any settings of the form.How do i fix this?

Even though I already connected with Slack before changing all status, after I changed last name field at 'contact info' to not required status, then got an error that the last name not shown in slack  because in korea, we normally type name to last name+first name in order.We call name= 이름  and first name = 이름, It’s same…..The divided fields make ppl confused to type name rather than combined for Korea user.    my question is that I have to connect with slack whenever I revise contents and there insn’t any method to combine Last name + first name field for Korean ?

I have 2 screens within my Typeform that show a video. For each one, I have added the video to a ‘statement’ screen. One of the screens has allowed me to add text on the screen that extends to 459 characters (including spaces). The other cuts me off at 105 characters. And in fact the second one originally allowed me to use 109 characters but I tried to edit it & now it won’t give me more than 105 & I really need those extra 4 characters! And, in reality, I need a total of 150 characters here. I can’t figure out the difference between the 2 screens. Can anybody help?Thank you so much, Janet

Hi everyone! I want to create a form where I can send back to my respondents every few months for them to update if any changes. Once they confirm of any/no changes, I want typeform to store the responses as a new response from the same respondent. Is it possible to do here? Thank you!

When I went to export data at 11:15pm tonight, I could see that there were new records. When I went to choose the time frame, my last choice was 6/4, which was also the last date of a record on the server. However, when I exported the records, I didn’t get all of the new records. It only exported records prior to 19:00. Records from 19:00 to 23:15 (11:15pm) were not exported.I assume this is because I’m in CST and 5 hours behind the server. It appears, that in order to export the remaining records, I need an option for 6/5, but since 6/5 doesn’t exist in CST, I am not given that option. I have to wait until after midnight to export the last 5 hours of my todays data. It appears to be a discrepency between the server’s time and the time used by the user interface to give me date choices.Anyone have a way around it short of exporting EVERY record ever created in VideoAsk?  Thank you. 

Hello, I would like to inquire if there are any server restrictions when attempting to load embed.js using the script tag  <script async src="https://embed.typeform.com/embed.js"></script>In automated tests, sometimes the request response has a status of 0 (unknown). Could this be due to something like a rate limiter or similar restrictions, or might the issue be on my side?

My NPS is stacked on a few lines and the labels are not in the correct place. Does anyone know how to fix the NSP

Hi! Is there a way to exclude views, starts, and completions from specific IP addresses so we have more accurate insights / statistics on how our lead gen form is performing? Multiple people on our team have viewed, started and completed the form as we’ve been testing and refining the form. 

Hi!I’m struggling to get my head around some complex branching. I have a form which asks if customers would like “optional extras”. They can choose any combination of:Inside oven Inside fridgeCarpet cleaning Upholstery cleaning There are follow up questions to each. For example, the selection of ‘inside oven’ should lead to ‘how many ovens’. Similarly, ‘inside fridge’ should lead to ‘how many fridges’.The difficulty I’m having is that is customers choose ‘inside oven’ and ‘inside fridge’, the follow up questions for ‘carpet cleaning’ still appear.  I anticipate further issues whereby the choice of ‘upholstery cleaning’, will lead to another set of answers which customers can choose a selection of, which again should lead to the relevant follow ups. Aware there are multiple thread that have been through this however, they seem to be from a few years ago so not sure if they still apply.  Any help would be massively appreciated! Thanks 

Hey Team,I’m Ajay Hinduja from Switzerland, I hope you’re all doing well! As we continue improving the user experience on our travel website, I’d like to explore integrating a chatbot to assist our customers with their bookings and other travel-related needs.RegardsAjay Hinduja Switzerland 

I've set up my survey so that my customers recieve an individual link attached to their email address. Is it possible to lock the individual link once the person has submitted? I don't want the individual to forward the link to others.

Is it possible to allow submission of a form only to a list of known e-mail addresses? I could set up a logic jump but the question is can i as condition set a “list” of hundreds of e-mails? Also the logic jump would need a message as target (like “sorry this form is restricted to a list of e-mail addresses). If its not possible with logic jumps any other way?

Hi all, I’ve had a number of emails from Chinese clients recently who’ve said they’re experiencing problems uploading files to one of our Typeforms. We have a lot of Chinese clients and have had no issues with this in the past, but they are nearly all getting the error message: “An error occurred while uploading the file”. It’s not to do with the file size as they’ve checked it’s under 10MB. Is this a recent issue, and are others aware of this? They’re able to complete other Typeforms that don’t require a file upload… Many thanks!