Typeform conversations

Hi Typeform Community,We've been experiencing an issue where our Typeform webhook in production keeps getting automatically disabled, and we're trying to understand if this is a known Typeform behaviour or something on our end.Here's what we've observedOur webhook was disabled at some point last Friday and remained disabled until this Monday. - When we manually re-enabled it, it got disabled again within ~10 minutes. We also noticed the following error in our backend logs: "The typeform hidden field formid is not a correctly formatted number" - Our backend API endpoint is functioning correctly — manual test submissions are returning OK responses. - The issue affected multiple regionsWould need some help in answering the below Does Typeform automatically disable webhooks under certain conditions (e.g. repeated delivery failures, errors in hidden fields)? Could the "formid is not a correctly formatted number" error cause the webhook to be auto-disabled? Is there a way to prevent this fro

I have a form integrated with Stripe charging users £x to signup to an event. I would like to offer some users an 100% promo code and others a 50% promo code. How do I do that? I don’t have the codes generated elsewhere.Thank you!

Hello Typeform community, I’m currently using image-based answer choices and was wondering if it’s possible to freely move the answer choices around on the page. I’m not referring to changing their order within the grid, but rather being able to position each image anywhere on the screen (for example, placing them in different areas for a more custom layout). Is this kind of flexible positioning possible in Typeform, or is it a limitation of the tool? Thanks in advance for your help 🙂

Hi guys, 2 years ago, I asked the Typeform team whether it’s possible to duplicate all the notification settings (e.g. notify myself) when duplicating a form within the same workspace. Does anyone know if this is still on the roadmap?   

Hello! It seems that a scored questions can only lead to different Endings. For example, total score of 1-5 to Ending 1, total score 6-10 leading to Ending 2, total score 11-15 leading to Ending 3. I would like different total scores from a group of questions to lead to different additional questions. So, in this case, total scores of 1-5 lead to Additional Question 1, total scores 6-10 leading to Additional Question 2, total scores 11-15 leading to Additional Question 3.  Is this possible?  

I would like to embed a form into my website to create a quiz with branching logic. I’m very interested in a design template that potentially has this logic built in. Looking for something similar to this: https://bummed.co/quiz/

Hello,since the new update I can't find the settings where I can make the button for OK or Next disappear until someone writes me an answer in the field. Does this setting still exist at all? Because now I have 3 surveys in the classic version and 3 in the new version. In the first three there is no way to get to the next question without writing something in. But in the other 3 surveys there is, where can I change this? In the introduction video this option is shown but it doesn't appear for me where I can make this button disappear. 

HiI’m trying to use ‘clarify with AI’ to ensure answers to my open ended question are specific enough.However, results are under expectations.Here is my use case : I would like to ask parents which languages are spoken at home. I need them to give specific answers like “moroccan arabic” not just arabic.I tried several wordings for the question (given examples of ouputs) but follow-up questions generated by AI do not correspond to my needs. They focus on HOW the parent uses languages with their child at home, and not WHICH specific languages are spoken. I’m wondering if there is another way to add context to the prompt (like hidden context, invisible to respondants).Thank you for your help.Best,Marion

Bonjour,  Pourriez-vous m’aider SVP ?J’ai 2 problèmes que je n’arrive pas à résoudre malgré les ressources dans le centre d’aide ou avec l’IA. Problème N°1 :Quel que soit les réponses, le ending reste toujours le même… Problème N°2 :Le score est toujours de 207 alors qu’il doit être maximum de 105. Mon objectif est :Créer un test avec une seule réponse (pas de bonne ou de mauvaise réponses)  A = 1, B = 4, C = 7 A la fin selon le score, le profil alimentaire de mon prospect varie selon son score final (profil 1, profil 2, 3 et 4...) Sur ma page d’optin le lien URL dans le bouton CTA est l’URL qui va rediriger vers mon formulaire (avec variables prénom et email) afin de ne pas redemander ces mêmes infos en arrivant sur mon test.Comment faire ? Merci beaucoup  Elodie                                                                      

Hi there,I have a technical question regarding the native Google Sheets integration.I have added Partial Submit Points to my form. I would like to confirm if, when a lead passes one of these points but does not complete the entire form (i.e., they drop off before the final Submit button), their partial data is still automatically sent and recorded in the connected Google Sheet.Additionally, if the user later decides to finish the form, will the existing row in Google Sheets be automatically updated with the remaining answers?Thank you for your help.Marco

I would like our customer (who receives a barcode with a unique serial number) to be able to scan that barcode via their phone camera and that it open my Typeform form and the Serial # be auto-populated in a field without them having to type it manually. Is this possible?

I’ve created an online survey but would also like to print in in word or pdf to be able to provide to individuals without cell phones, internet, etc. How can I print the actual survey (not results) OR do I have to recreate myself?Thanks!

Hi, Really appreciate any help with this.We are having issues both in having the source come across to hubspot, it comes across in some occasions, and we are not seeing contacts being attributed to the page they are coming from. I believe it maybe a cookie issue, however am struggling with the cookie documentation linked to on Typeform.Any help appreciated

I have followed instructions from previous community posts, but have not been able to pass through source/medium parameters from GA4 into typeform. Currently our typeform submits are showing in GA4 as self-referral. I would love to get it to a place where we can see source/medium data from where users are arriving at the site. When I took a look in developer tools it looks like we are getting an error that the shareGAinstance feature is not finding the Google Analytics object. We have our GA4 measurement ID set up through GTM, which could be causing an issue. I am seeing the cookie pass through the client ID and measurement ID.   We also have hidden fields defined for passing through UTM parameters to hubspot, which could be conflicting.  Would it help if we defined the GA4 measurement ID in the share-GA instance or is there other areas in set up where we’ve failed. Thank you!

I'm having some difficulty properly tracking submissions on Google Ads using Typeform. I have ads that direct to a landing page, where i’ve embedded the Typeform button. Ad gets shown ---> Landing Page ---> Typeform I assumed that it wasn't registering the form submissions because of this 3 step process and it was registering a submission as coming directly to it (not through the ad). So I used tag manager conversion linker, but still to no avail. I already setup the UTM tracking and still no info. Any help would be appreciated. Thank you!

Hello,I’m having an issue with the Google Sheets integration.Previously, my Typeform responses in Google Sheets included the following columns: score winning_outcome_id ending_displayed_id Submitted At Token However, these columns have suddenly disappeared from my spreadsheet. Now I only receive: Submitted At Token I didn’t intentionally remove anything from the form, but it seems that the quiz/outcome metadata is no longer being sent to Google Sheets.I tried reconnecting the Google Sheets integration but the columns were not recreated.Has anyone experienced this issue before?Is there a way to force Typeform to send the ending_displayed_id and winning_outcome_id fields again?Thanks in advance for your help.

Hello - we are directing people from our Facebook ad with a UTM to our landing page (meetgenie.co). People then need to hit APPLY before they are taken to an embedded Typeform. Our UTM parameters drop when people go from the landing page to the embedded form homepage. We have a Typeform / GA integration set up but I am not able to track the UTM campaign details against our Form Submission Goal in GA. Is there any way to resolve this?Thanks

I can’t seem to create any new excel integrations today - am I alone?

Hello everyone,I'm currently building a Typeform and I would like to add two text input fields on the same slide (for example: one field for "Company name" and another for "Website").I tried using the Contact info / Coordinates block, but I can't seem to modify the labels of the fields to customize them the way I want.Is there a way to: add two custom text fields on the same slide, or modify the field labels inside the Contact info block? Any tips or workarounds would be really helpful.Thanks in advance!

We are receiving several anonymous responses. How do I eliminate anonymous responses / inquiries, and require a potential client to input their contact info?

I have my typeform set to automatically send respondents their answers once they are finished.I want them to see a copy of all answers submitted, but not their score. When I input @ All Answers recall command in the body of the email, it adds their score to the bottom of the summarized responses. I do not want the score included. How can I work around this? 

Hi everyone! I'm running into an issue where my integrations are still receiving "Partial Responses" even though I have completely disabled that feature in my form settings.Has anyone else faced this bug or knows a workaround to stop Typeform from sending incomplete submission data to webhooks? Thanks!  

Hello everyone. I am looking to create a self-assessment for our clients to complete that will assess their levels of vitality (energy, motivation, sleep etc). They are busy execs so i want the results to be sent straight to their email so they can review them in their own time. The issue i have is this assessment is split up into three domains -OWN, SUSTAIN, RECOVER - with about 5 questions falling under each area. I’d like the end results that are emailed to them to show how they score under each of these domains so they know which one they should focus their energy on. How do i create a self-assessment hwere the results show an overarching score for each domain as well as high level insights. Thank you Danae 

I’m trying to record the GCLID value from the URL into a hidden field of a typeform. I’ve looked through community threads and followed instructions.Here is my embed form code that I use on pages<div data-tf-widget="HPrRmoO4" data-tf-inline-on-mobile data-tf-hide-headers data-tf-transitive-search-params="utm_source, utm_medium, utm_term, utm_campaign" data-tf-hide-headers data-tf-iframe-props="title=Request a FREE Income Protection quote" data-tf-medium="snippet" data-tf-hidden="zc_gad=,gclid=,utm_source=,utm_medium=,utm_campaign=,utm_term=,utm_content=" data-transferable-url-parameters="gclid,zc_gad,utm_source,utm_medium,utm_campaign,utm_content" style="width:100%;height:500px;"></div><script src="//embed.typeform.com/next/embed.js"></script>I’ve added the gclid= value as =, but typeform isn’t recording it. My objective was to record GCLID as a hidden field and then use Zapier to push the form data into our CRM database. Everything apart from the hidden field r

Hello,I would like to install a single “standard” typeform on +50 pages of a site. I need to have for each response on typeform, the url from which the user filled in.I asked support, but my understanding is that you can only enter hidden fields manually (so I would have to create +50 typeforms, 1 for each page). I wanted to understand if there is a way to transmit the entire URL from which the user fills in (not just the UTM)Thanks