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Partial Completion


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Can TypeForm show the data if a user only partially completes the form and leaves before pressing “send”.

This tool is available on other platforms which is especially useful for NPS surveys where they have a score then some follow-up questions.

Or do we have to do this in stages? (not optimal!)

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Best answer by Mariana 15 February 2021, 17:52

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Hi @paul-omaj I added your post here where we have the answer to your question. 

Hey Liz,

It’s disappointing to see so many customers be ignored, and then placated with ‘pass in onto product team.’ This partial completion issue could be solved very quickly instead of forcing your customer to pay $35 per month using annoying workarounds with insiteful to capture data form incomplete forms.

It’s just dumb business for your users and restricts the creativity of the product.

I’d like to have typeform that are purposely 30 minute user / story experiences… that people will pause and come back to… or bounce once they get their value…. but your limitation on ‘completing form’ makes it all very clinical from a creator’s perspective to give deeper value to customers. People get value and leave forms all the time because forms are finicky.

We spend so much money and time to get people to our sites and then we’ll lose so many potential people based off inconveniences that life throws at customers as they go through our form.

It really feels like your just dogded and ignored 12,000 customers who’ve viewed this the past 2 years wirh ZERO soloution. At least give a straight answer, instead you’ve dangled a carrot and passified things and sold false hope. No straight answer has been given. It reads really really poorly and feels super disingenuine.

It costs you ZERO to help us here. Help us WIN and we’ll pay your for the next 10 years.

Thanks

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Hi @ddddd Thanks for sharing your feedback - I agree, as I want this feature as well! While I don’t have any information as to why this hasn’t been built yet (though I do know it takes a considerable amount of effort to do so) nor can I make the decision as to whether or not we add new features, I can confirm that the product team has read the information I have passed along. As always, keep sending your feedback here, as they are reading it. 

Is there any update on this feature?

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Hi @anna.welbers No updates at this time, but if we receive any, we’ll post them here. 

Hi Typeform community, 

Wondering if there is any way to capture answers to questions, as the survey is being filled out, so that if people exit the survey before getting to the end (submitting) we can see the initial answers, and we’re not losing the data.  

Hope that makes sense, thanks so much! 

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Hi @PolkaDot I added your post here where we have the answer. 

I would also like to request for this feature to be brought to the product team’s attention.  This is a very glaring hole in the typeform offering that is forcing us to consider switching to use competitors.  Why not at least offer configuring webhooks after each question so that we could store partial responses ourselves?

This will be the reason that my company doesn’t renew with Typeform.  It’s being used for an application process and the #1 issue we have is people spending a lot of time on the form and then not hitting submit.  They think they applied and I have no way of knowing with Typeform whereas I did with my previous tool.  So, we’ll have to go back to that one because lack of this feature (to view forms in progress or that were started but not completed within a certain timeframe… or even to email those people to remind them to hit submit if they intended to apply) is just a complete dealbreaker.  I wouldn’t have subscribed if I realized this was not possible with Typeform.

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Hey There,

I was just wondering how others are handling the capture of partial completion forms were a user never clicks submit? If a user never clicks submit you don’t get any of the data which is a massive issue. 

I saw some discussions in the forms, but they seemed dated. Any new ways of handling partial entries? 

Thanks

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Hi @Momentors thanks for stopping by the community! I moved your post here where we have an existing discussion about this. 😀

Re NPS using TypeForm; The majority of people do not add feedback and hit Submit. We still need to track the number they clicked on the email. Without this data NPS using TypeForm is useless. 

They are clearly not interested in fixing this. 
Does anyone have an alternative to Typeform for NPS? (not paying the Delighted fees). 

As an expert my expectations of TYPEFORM was overstated.

It's frustrating when you invest time, effort, and money in a service only to encounter design flaws that make a project unreliable or statistically unsound.

I have a complex, multi tiered survey where in some categories the universe is n=20. It is also a competitor benchmarking so the full survey needs to be completed by a respondent - advanced branching applied.

Unfortunately I wasn’t aware of the DESIGN FLAW that partials are in its entirety disregarded by TYPEFORM.

It's unfortunate that their helpdesk (4 people) only provided scripted, non-sensical answers in pursuit of their own First Call Resolution targets and didn't even attempt to find a solution to the problem.

What is further worrying is that they just redirect to unscientific and incorrect solutions:  to break the survey up in smaller pieces - this is now after the fact, rendering what is a survey to a poll and totally unreliable or statistically sound option. Or to export to Google sheets (but still no partials…?).  followed by “but hey check out our new features and please spend more money with us even though we failed you in the most basics of CX and Survey design”.

This is a serious reputational and project risk that I am trying to manage. 

I am hoping someone here on the community might have a solution?

My recommendation for others is to stay on the free or cheapest package; stick to non-verifiable, non-statistical general polling when using TYPEFORM. 

ps. I was redirected by the Helpdesk to post my question here so hence taking up their guidance. 

 

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Hi @Ink Thanks for stopping by and sharing your feedback on this. I’ve added your post here so you can stay updated on the progress of this feature. 😀

Help, I send an assessment to a client for a project built on typeform and hast finished replying or hit submit but he lost all of his answers, is there any way to recover them, do they get saved anywhere? 

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Hi @mael I’ve moved your post here where you can stay updated on partial completion. 😀

Hi, 

I came here to try look for solutions to this issue. Previous posts mentionned and linked to turnarounds and integrations solutions that do not seem to be found on your systems anymore. 

I will pay to be able to collect enough replies, but similarly, getting partial replies is key. 

Can someone point me to the latest and most relevant solutions to workaround this issue?

Similarly for me I don’t beliebe splitting in multiple survey makes senses, unless there is an ability to chain all these surveys around a logic similar as the one used for questions. My surveys are anonymous and I can’t leverage an utomatic trigger to send a new link or so to an email. 

Any best practice too of a closing screen to incentivise people not to forget to press send so their replies are shared with us. 

Thanks in advance for your help

I agree with most people here that it is a shame that the best survey and form user interface (and very premium price positionning) of Typeform is so poorly smashed and disserviced by this huge missed feature. 

To me it seems that either asking for consent to respondents for answers to be shared when starting the form or offering us to add a footer or question that offers partial saving and thus triggering sending us the data, sounds like an accessible tech “workaround”. But maybe I am missing some other considerations? 

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Hi @rmj Thanks for stopping by and sharing your feedback. Adding a partial response feature is in the future, though I don’t have an exact date. That said, I would definitely suggest utilizing the workarounds in this post, such as splitting the form into two, for the time being. 

Thanks for the follow-up @Liz 

Because I want to keep replies anonymous, I don’t think the user experience of going with 2 surveys is the best.

Maybe I missed it earlier in the thread, but it could be nice to pin in this section the best practices for administrating split survey, my hypothesis for now being:

  • a/ send 2 links when sharing the survey
  • b/ create an automation of triggering an email with link to part 2 once part 1 is done [requiresto collect all mails]
  • c/ share the link or redirect in the closing screen of part 1, though I haven’t checked if a link pasted there could be clicked 

For now I have decided to go with the option of reducting and focusing even further my survey to drop below 2 mn and hope for the best

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Hi @rmj Actually, this could be a really great webinar topic. Tagging @Grace and @James for visibility! 

This is just my personal opinion, but I like idea #2. Then, if someone is really short on time, they could always reference back to that link to pick up where they left off. 

Are you already using a CRM or email service provider? 

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I was hoping the new follow-up feature could be used as a pseudo partial completion hack. Yet, it appears follow-up triggers and actions are only fired when a survey is completed. Is that correct? 

My hope was to email our system that also processes typeform webhooks and confirm a survey that was started (confirmed via email) was completed (confirmed via webhook). For those surveys that were not completed (received email but no webhook) a follow-up would be sent out by our system to remind user to complete their partial survey. For this to work, the follow-up feature would need it’s triggers & actions to be fired as they are happening in real time vs waiting for the survey to be completed.

John

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Hi @John F. Kennedy Yes, that’s correct. The follow-up notifications won’t send until the respondent clicks the submit button. While we don’t have this feature available, I can share this feedback to the product team as well as the team that creates our APIs/webhooks. 

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😢

As a new user who has just paid for an annual subscription fee and then was very surprised to discover partial responses are discarded, unlike many/most other platforms we’ve used, I have found this thread to add a +1 to the need for this to be fixed/added ASAP. It’s common for our users to drop off from answering open ended questions which we purposely put at the end of a survey/form, and it doesn’t make sense for us to lose all the other data :( this is a major turnoff from my plan to replace all of our existing SurveyMonkey use with TypeForm.

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@mikeyyz - check out the new feature that is rolling out in response to this issue

there are limitations in how it works today but they are working on adding in some key additions to allow for more seamless partial submits. 

just a thought.. 

 

des

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