Manage your Typeform account

What pricing/ plan do I currently have?

When I click on the settings under my account name, there is no “Account” section on the left hand panel. There is only a “Profile” section (see my entire left hand section below). I am trying to access my invoices, but cannot even find the “Plan & billing” tab on the left. It doesn’t exist. Any ideas on how to find that?   

I am on a business plan. Typeform Staff said I am on a free account. I am trying to add more response for more than 24 hours. I wish typeform could handle this easy task better. I thought choosing a business plan would get better support. I am wrong and very disappointed now. Please fix the problem. I am in a business account and there is not any “Add response” button as this guy mentioned. 

I just upgraded to Plus plan, and when I try to publish there is one error telling me to upgrade to Premium to publish, when "Premium" doesn't even exist! I receive several daily enquiries. And our Typeforms are now deactivated, this is a HUGE problem for us. ¡Please help!

I purchased an upgraded plan.  Why is it asking me to to upgrade again?Thanks,Romy

Hi, I’m trying to upgrade my plan. When I submit my payment information it states “card does not support this type of purchase”. I called my bank to see if there was any type of block or fraud. block like the information on your website stated but my bank stated there was no problem on their end. I tried 2 cards and I received the same issue and it’s money on both cards.  My clients are unable to complete The questionnaires because the free plan doesn’t publish the forms. 

Hey there, right now my company has the Typeform pro plan, so only one member can access typeforms. If we would upgrade our plan, for example to premium, we would have the possibility to add members. My question is: Does the admin have access to the other members workspace? and can switch between them? Or do the members have their own private space where they are able to work on their stuff?Also as far as I know and also read in other articles: There is no possibility to add another custom subdomain? right? For example each member can have their own custom subdomain? Is that a possibility? Thank you in advance!! You really help me a lot!!

I canceled my subscription by mistake. I want to subscribe again, can you do it?

 We’re using the ‘Plus’ plan service with a yearly payment,but we would change it to ‘Business’ plan (25k responses) with a monthly payment as of today. 

Hello to all,I have blocked my account due to wrong input of my password.I have requested to reset it, I get an email from OKTA, I follow the link but it does not lead me to reconfigure it (it leads me to this link https://auth.typeform.com/help/login).It is urgent and I need to re-enter. Please help  *now I have logged in with another account for this post. 

What kind of Cybersecurity does Typeform maintain, is there any privacy statement available  

I need to cancel my subscription and I cannot find the link to do so. Can you please point me to it?

Hi, Have sent this request to Support a few days back and have not heard from them since.  When I went to upgrade my account, I didn’t realise that my new test account was actually being upgraded.  So what I would like to do is have my paid account merged with my old account with the new Typeforms that have been created.  The new account throws us off our VideoAsk account as well and does not allow us to login without the old account.  Appreciate the help.  Thanking you, Aftab. PS: Just for my information - is this the only avenue for support going forward?

Can anyone please help me. I’ve previously been using the classic design but now my typeforms have automatically updated to the new format.I now no longer have my the email button to turn on all the answers from my form to be sent to my email address.I’ve been searching for ages and still can’t find anywhere in which I can turn these on. Any help would be much appreciated.  Thanks, Ryan 

HI, I’m an agency and I’m trying Typeform, wich pricing is better for an agency with differents clients using typeforms?  

I have been a Typeform client for several years. We were on what I think was the pro plan.Typeform sent to me an email telling me I should switch to their basic plan (under the new plans), which I did, but it messed up ALL OF MY LINKS!!I have emailed them several times over the past week now asking them to fix it, but no one has responded.I have loved Typeform, but with this clear deception, and terrible customer support, I don’t think I would ever recommend someone to use Typeform. I am curious to know if anyone in support is aware of this deceptive behavior and if anyone is even interested in changing it?I am pasting below some of the conversation.  This was the initial email I received Hello, Firstly, you don't have to do anything and can continue on your Pro plan at the same price.  Why new plans?The new plans are shaped around giving you maximum access to all our features no matter what level your business is at. Then once you grow, your plan can grow with you. Based on how many r

Hi! I’m a happy user of Tyepform since a couple of years, and was super excited to see that the Free Plan was now offering unlimited Typeforms. In my account though, I don’t see this change, and I still have the 3 Typeforms limit. Anybody knows why or has had the same issue? Thank you so much everyone! 

Team, I changed my subdomain several months ago and now I want to change it back.  When I try to change it back, it says that the subdomain is taken.   The subdomain name is so unique to me that I cannot imagine that someone other than me is using it.   It seems most likely that the custom subdomain is taken by me.  How can I check?  I didn’t see any way to actually get support.

Hi,I created a Typeform for my client to add to her mobile app project and used a “dummy” gmail account. Now that I am handing over her project to her, I need to change the email that I created for her over to her business email. I tried to change it under her account settings but, I am not finding where to change it. Thank you for your help!

 I pressed  "Unsubscribe from all Typeform respondent notifications" in Gmail.That’s my mistake so i want subscribe again to receive notification of respondents. Can i do this? 

Can someone please please help me cancel my subscription? I’ve just spend the last 15 minutes clicking on links that take my nowhere. This should be really easy! 

Hola, me gustaría poder hablar con un representante de Typeform para poder evacuar algunas dudas.  Podrían comunicarse conmigo al siguiente mail: lara.bierwerth@ por favor? Aguardo su respuesta.  Gracias!  Hello, I would like to be able to speak with a Typeform representative to answer some questions.Could you contact me at the following email: lara.bierwerth@ please?I await your response.Thanks!

Is it possible to get a refund on a yearly paid plan? Those changes really don't make me feel comfortable on using this tool for my small business. 

I’ve been looking over the new price plan comparisons and see different response addon limits. Not quite sure what is meant by “response addons”.

HelloCan I create custom (personal) links for managers to collect feedbacks? We plan to use questionnaires for the call center via CRM (not in the list of available ones). After the call, a questionnaire is sent to the client. We need to see whose client completed the survey, is it possible with Typeform?