Typeform conversations

I’ve been a paying USD 50 a month customer for years on the Plus plan but I’ve just downgraded to the basic plan and now two of my Typeforms have gone offline and I can’t figure out how to get them back online.The issue seems to be that I used to have a redirect on Thank you page feature that’s not part of the Basic Plan. No worries, I’ve removed this, or at least I think I have! The feature has been moved recently it seems so perhaps the system is not recognising that I’ve removed it now.When I go to publish the type forms I’m getting an "Your typeform uses one or more features not available in your plan" message that prevents me from publishing it. This message is not informative and doesn’t tell me what I need to do to enable me to publish the type forms. Therefore, I’m stuck and can’t see how to resolve it.There are no article that I can see in the Help centre that address this issue either.So despite paying Typeform thousands of dollars over the years I can’t talk to anyone about

Dear community,One of our forms is having this issue: some people have been submitting the form properly BUT there is no trace of their record, nowhere. There is no record in the results section in Typeform, no email notification, no automation history in Zapier, no record in our Airtable base where the form is supposed to be sent.According to Typeform support, it can be due to a network issue, ad blockers, VPN, firewall, proxy, etc, but they didn’t manage to reproduce the issue.We also did a series of tests on different browsers, public and private modes, different devices, but it’s not concluding.FYI: Those people don't come from one organization, they are individuals, most of them located in France, who are trying to apply to our program.Is someone, by any chance, having the same issue? Any idea of solution?Thanks in advance for your precious help.Best,Lucas

I embedded a typeform popup on my webflow website. I have been trying to style the button with the html embed code editor from webflow but it doesnt work.Any styling I apply works outside of the button but when I use inspect from my google chrome browser and change the styling from there, it works fine. Embed code from Typeform:<div data-tf-live="01HJB44DW7N9G3RSRXTGKJF6GA"></div><script src="//embed.typeform.com/next/embed.js"></script> Styled embed code:<div data-tf-live="01HJB44DW7N9G3RSRXTGKJF6GA" style="font-family: inherit; padding: 6px 24px; font-weight: 500;"></div><script src="//embed.typeform.com/next/embed.js"></script> 

Dear community,I would like to send an embed Typeform multiple choice question (Do you speak English or Spanish) through campaigns through the email campaign tool Instantly. Like Mailchimp, it works very easily to just copy-paste the email embed code into the campaign editor and in this way to embed the question preview.However, I do not quite understand the article on how to use custom code to embed the hidden field: https://www.typeform.com/help/a/using-hidden-fields-with-embedded-typeforms-360029264632/#h_01HDNPNQ7P3P9A6APNDHRJ2SRWMy goal is to include the recipients’ email addresses as custom field so that they do not need to enter it again. How would I need to change the embed code to achieve this?Many thanks!

Hello,Is it possible to create a simulator with Typeform? Allow me to explain.I would like to create a form, for instance, for tax calculation. The idea is not only to perform the calculation but also to detect potential errors.For example, if I live in Paris, have a 45m2 apartment, and I paid €1500 in taxes when the correct amount should have been €1200, I would like to know if it's feasible to implement this feature.Thank you, and happy holidays.

hello. I am using the business plan.Currently, users responding to surveys are intermittently shown a 503 error page.What is the cause and how can I solve it?

Hi all, I am new to Formless and really like experimenting on it. But I encountered a problem when the AI does not give the multiple choice answers although that question type is set to be multiple choices. Any idea how to solve this issue?Thanks all.

As part of my university studies, I signed up for TypeForm a year ago. It was not my intention or approval to join for a full year, which was a mistake.My credit card was charged almost $300 last night.I am a student and I want to cancel the subscription and get a refund.Thank you.

Can a quiz be modified into a flip card?

Hello  I can see I have 29 responses to a type form but no data is available in the response tab as it is with all other forms. Does anyone know why? and how I can get the data please? Kind regards, Craig 

Hi,I’m trying to make a quiz where….. on correct selection…. I’ll add +10 to score and go to next question. Upon wrong selection, I’ll go to a statement screen which is considered as Hint. Now, once the Hint screen is accessed, I go back to my question …… where this time…. upon any selection…. I don’t want my score to update….. for thisI’ve created a boolean variable is_hint_active_q1 for question 1, is_hint_active_q2 for question 2… and so on.my question screenquestion’s logic ==>Now on the hint screenthe hint’s logic ==> Now, when I’m running this quiz form…​​​​​​​if you see the is_hint_active_q1 variable initializing with yes, although I specifically mentioned this to be yes at the Hint (statement) screen. please help me…. How can I initialize the variable with ​​​​​​​no 

Hi mates, How can I stay logged in in my account? I use the Typeform regularly throughout the day and wish to keep it open.Thank you,

I was working for someone and created several forms when I had access to their account, I no longer have access to that account and have no access to my forms. Is there a simple way of them transferring the form from their account to mine? neither of us are members or have access to the other workspace.

Im attempting to replace our new client email with a form. Currently we just have a template of the email we update before sending to each client, the opening is “Good (time of day) (name)!” with a following “Your appointment is booked for (date) at (time) with (stylist)”. Is it possible to update the form to be personalized for each recipient? 

Hi All,Pretty new to TypeForm, so forgive my ignorance. I’ve searched the forum but couldn’t quite figure this out:I have an initial checkbox question:“Which software are you currently proficient in?”None Software A Software B Software C Software D OtherDepending on what the user selected (say software A and software C). I want to have 3 other questions that go:“How well would you say your proficiency is in Software A”“Describe some benefits you had in using Software A”“What is the frequency you use Software A in your workflow” Then I want to repeat those 3 questions but using Software C instead. When done, I want it to continue to the next questions. And when the user selects none, skip this whole part. And when the user selects other and inserts a custom software not in the list, use that input in the 3 questions as a dynamic field. Thanks for your help! 

Hello, I created a survey in typeform and sent it to a user through intercom messenger. When the user completes the survey and returns to the messenger, they can see the “Thanks for Responding” but the photo is broken. Is this a typeform issue?   

I recently got an email about the new feature that was supposed to be launched today: capturing the answer of a question embedded in an email directly so that the customer doesn’t need to press the submit button. This is very useful and certainly a welcome feature!Now the day has come but there is no information about this to be found and based on my experiments it works like it always has. Does anybody have any information about this? For what it’s worth, I’m not using the embed code as such but direct links with the “&answers” parameter in my email. (I postponed launching one NPS campaign because of this, so I would like to know if this is still to be expected. If not, I will need to launch it with the old method since the holiday season is approaching.)

I have changed email address I would like to use, however I am still getting alerts of new sign ups on my old email account. Could anyone help me? 

I’ve set up Stripe Tax, which calculates sales tax on checkout based on a user’s location.  But does Typeform have an ability to integrate with this calculation?  I’m concerned that the integration only works one way, from Typeform to Stripe.  Stripe has an “Enable integration” step to setting up its tax feature, but I’m unsure how it applies to Typeform. 

We recently launched a health-tech startup and we are using Typeform for our medical intake forms. We need to access an enterprise account for HIPAA compliance urgently. Despite multiple attempts over the past few weeks to reach the sales team (filled out the online form numerous times and messaged via Instagram numerous times), no one is responding to me. I have been unable to locate an email address or contact number anywhere online, so as a last resort I am hoping someone here can help me. I am based in Melbourne, Australia. Thanks, Will 

I’m trying to understand the privacy settings for survey responses. We’re hoping to minimize access to survey results to just one person who is external to our team. Is this possible?

Hello,I am building a form where a number is assigned to a variable upon choosing any answer. The sad thing is that i cannot compare variables to achieve knowing which variable has the largest number.I need help asap.Thank you

Hello,  We currently have TypeForm responses flowing into Salesforce. Is there a way for when a lead is automatically created in SFDC from TypeForm to follow the lead assignment rules I’ve already created in SFDC?Currently, anytime a lead is pushed from typeform and created in SFDC, the lead owner defaults to me (the TF admin). What I’d like it to do, is based on a response field from typeform have it follow the lead assignment rule. ie: question in typeform states “how many licenses do you need?” then in SFDC if the field is > or= to 25 assign to specific rep in salesforce, if <25 assign to a specific rep.  I have the native integration set up but it looks as though this may actually be possible by utilizing Zapier (see screenshot)? It would be awesome if someone knows of a way to either create a trigger/flow in SFDC already and how to go about setting it up OR if this is actually possible utilizing only the Zapier integration?  TF Zapier SFDC link → https://zapier.com/apps/sale

WaveMoney

 Hi everyone,I'm using Typeform in NPS email campaigns where users can respond by clicking trackable buttons in the email integrated in the URL (directing them to the second page of Typeform for detailed feedback on their score) or a standard link (leading to the first page with scoring buttons) for those who can’t click on the button. This dual method is causing score data to be logged in separate columns in Google Sheets. I’m looking a solution to merge these data streams into a single column for uniform analysis. The email contains both clickable score buttons (tracked links) and a regular link for users to copy/paste or click directly, so 2 columns in my sheetIf you have one idea, currently i’m doing the merge on the google sheet  by creating a new column but it’s not optimal :) Best