Your VideoAsk account

hi before the 02/11/2022 the refresk token expire in 86400 seconds  and after the 02/11/2022 the refresh token, expire in 3600 seconds . It’s normal or do you have the bug ?  I can’t see this updat in the documentation.Thanks for you help Cédric 

When I try to log back into my videoask profile it comes up with the message' Before continuing, please help us make your account safer.’Check your inbox to verify your account. But I claim this account for my client and have also obtained the login details from this client. And this notification appears there every time and don't want to bother the client all the time for this.Does anyone know how I can solve this problem?

Hey, I’m a student and was wondering when I can get the 40% student discountI already contacted support, but still haven’t heard back  

please , I want help to understand “what they meanning by " 100 mins of video or audio processing per month "” 

Hi there I’ve been paying for VideoAsk for several months now but I haven’t had the time to really dig into the software. The support I’ve received has been prompt but very unhelpful.  I don’t know how to get value from the software (my main objective is to get paying customers) I would like support to help me achieve this.

A buddy of mine got the BRAND level, and it shows 2,400 minutes in his profile… Curious if the annual BRAND subscription is for the whole 2,400 and then add on to that, or if it is 200 monthly?

Hi we paid for the videoask plan but it hasn’t appeared in the account and we have the receipt. How is that possible?

Hi, I would like to change the plan “Grow” to “Brand”.How can I do it?Thanks Yu

Is it possible to add more minutes in fewer increments than 350 min? I.e. adding only 100 min on the brand plan. 

If I receive a testimonial video on the free plan (with video ask branding on it), can I keep this video when I upgrade to the payed plan and just change the branding to my own companies? 

Hi guys, hope you’re well!need urgently support:the Videoask App isn’t opening anymore.I’m using IPhone XR, everything was fine and since 3 days it only shows the start page (white and videoask logo) but doesn’t continue to login.need the app urgently to take my customers calls!!In general I feel all videoask related is lower as usual. looking forward to hearing from you!thanks, Patrick 

In order to start using any paid VideoAsk Plan, there seems to be no other option than enter creditcard details. I have stopped using them however, for a reason.I want to upgrade So I would like to use the (only) alternative option: my bank account. The card linked to it is governed (checked, validated)  by SEPA (European payments area) and supposed to be valid worldwide. But VideoAsk does not allow me to?VideoAsk , do you discriminate bankcardholders?? 

There’s a lot that can be done to keep your videoask account in order, set up permissions for team members and keep track of video/audio processing minutes, so we’ve compiled a list of top tips to get you started: Name your organization, switch organizations or leave an organization When you create a VideoAsk account you become the owner of the organization. It will automatically be called My organization, if you would like to give it a name or update the name at any time you can do so by going to the Account Org & Settings:  Select Overview: Then set a name for your organization: If you get invited to another person's organization it will appear in the drop down list at the top of your inbox so you can easily switch between organizations any time:  If you would like to leave an organization you will need to be in that organization, go to your Account Org & Settings and select Team. From there you can remove yourself from the team member list by clicking on the trash can. Add t

Are there ways to access both Typeform and Videoask using an integrated subscription plan? Why are they separate services?