Manage your Typeform account

Conversations about account changes, upgrading, plans and benefits.

  • 571 Conversations
  • 1,821 Replies

571 Conversations

T
TBFExplorer
asked in Manage your Typeform account

I'm using the FREE plan, do I get 100 responses per typeform OR just an overall total of 100 responses per month ?

If I have 2 typeforms in the Free Plan - Do I get 100 Responses per typeform per month ORJust a total of 100 responses per month (combination of typeform responses) ? 

4
Liz
Community Team
2 years ago
A
AnnedienExplorer
asked in Manage your Typeform account

Search url form in databas

How can ik find a form back in the workspaces by using its url?In the search function i can only search on title of the form. But i want to be able to relocate the form that uses a specific url. 

1
Liz
Community Team
2 years ago
S
SecretariatExplorer
asked in Manage your Typeform account

Changes on the free plan?

Hi all, I’ve just seen the email about the changes to different Typeform plans. Although I’m a happy paid user with one job, I also coordinate a side-project which only has the free Typeform (and sadly doesn’t have budget to upgrade). We’re about to send out a form to 50 people. When the changes to the paid plans come in, does that affect the free plan that I’m currently on? Will I be able to collect 100 or 10 responses per month? Thanks!!

10
S
2 years ago
B
Basudev SinghExplorer
asked in Manage your Typeform account

Typefrom Subscription Disappeared?

Hi all, i purchased a typefrom subscription and it disappeared after only less then 10 hours of releasing it.

6
Liz
Community Team
2 years ago
D
danilogoscaleExplorer
asked in Manage your Typeform account

Unable to edit past invoice (yesterday)

I am unable to edit my past invoice, as it contains errors and I will not be able to use it for taxes for my company.  Can you help me to fix it?Thank you

2
Liz
Community Team
2 years ago
E
Emmab907695Explorer
asked in Manage your Typeform account

Getting started advice

Hi I'm Emma I have just signed up and this is amazing but I am really struggling to get started can anyone give me any advice xxx

2
vickioneill
2 years ago
M
MarcosExplorer
asked in Manage your Typeform account

Cancel a subscription

I follow your instructions to cancel the subsciption and i can´t see on the bottom of the page the button to cancel it. Someone can help me ? 

7
Gabriel
Ex–Typefomer
2 years ago
S
SCCCPathwayExplorer
asked in Manage your Typeform account

4 Users

Hi there,firstly apologies if there is a better place to ask this question.I currently have a basic plan and I’m looking to upgrade to a plus plan to allow additional users to view the results from a project.Problem is I require four users (me + 3) and this doesn’t seem to be an option unless I go for the full package.The main user (me) would be the only person actually using type form whilst the others would just be viewing.any help would be much appreciated.Thanks,Matt

1
john.desborough
3 years ago
G
Gary BoydExplorer
asked in Manage your Typeform account

Proffesional paid service not working

Hi! Please help I have a paid account and it won’t allow me to remove “Typeform Branding” saying I have to Upgrade.  I am upgraded and paying for Professional 

2
G
3 years ago
tojo
tojoSharing wisdom
asked in Manage your Typeform account

Different user priviliages

Hi,Is it possible to create users that only have access to the results and NOT possibility to add, change or delete a form?If Yes, how?

4
vickioneill
3 years ago
P
paul machinExplorer
asked in Manage your Typeform account

cancel a subscription

hi I’ve followed your instructions to cancel a subscription but unfortunately your  ‘ Cancel subscription button is not on the plan and billing page. Please advise how I can cancel the subscription

1
Liz
Community Team
3 years ago
S
Sunny NguyenExplorer
asked in Manage your Typeform account

Can I have my plan cashback?

I paid for yearly professional plan by mistake. I have a free code and I want to apply this code for the current package. Can I have the fee transfered back to my visa? Does Typeform have a cashback policy for users who complained about subscription packages? 

3
Mariana
Ex–Typefomer
3 years ago
C
carmen.pisanelloExplorer
asked in Manage your Typeform account

What happen if I go back to a Free account?

Hi, I’m going to buy a premium account, but my plan is to use it just 6 months. What will happen to my survey when I go back to basic? I’ll lose the access to the survey?

3
Mariana
Ex–Typefomer
3 years ago
axelleonm
axelleonmExplorer
asked in Manage your Typeform account

How can I contact support? I need a refund, I upgraded my plan to use a feature that doesn't work for me

Something that I really like when using a platform is the support, but out of the community, it’s almost impossible to contact support. I already send 2 or 3 e-mail and I don’t get any response… I was using Jotform, they charge me $30 USD a month, but Typorfm looked nicer, anyways I can’t send people to different URL’s depending on their answer, I couldn’t try that option without upgrading my plan, so, that’s what I did, I upgraded it and I realized that it is not possible. So, I haven’t used my form anywhere because it doesn’t work. I would like to get a full refund... I upgraded my account yesterday around 3 or 4pm...Please help me. Thanks

3
Liz
Community Team
3 years ago
R
rosendoExplorer
asked in Manage your Typeform account

incógnita

funciona la plataforma en español?

2
Liz
Community Team
3 years ago
E
EniExplorer
asked in Manage your Typeform account

Change main e-mail

Hello, I want to change my main email but it does not let me and I get the following error message.   

1
Mariana
Ex–Typefomer
3 years ago
P
Pj.durham16@gmail.comExplorer
asked in Manage your Typeform account

changing email account

Hi, I’ve signed up with a gmail email acct and then upgraded to a Plus Plan. However, I need to change my email address to my work one. However, when I try to do that through settings it won’t let me. Can anybody help?

1
Liz
Community Team
3 years ago
C
cb98Explorer
asked in Manage your Typeform account

Free Account

Hello, I have a free account and I was wondering whether the survey will disappear after a month of being published or the responses counter resets but the survey still stays Thank you!

1
Liz
Community Team
3 years ago
A
alexandesignExplorer
asked in Manage your Typeform account

Downgrading from the Essentials Plan

Hi Typeform Community -If I downgrade from the Essentials plan, will I lose access to the survey responses that I have already received? Alex 

5
Liz
Community Team
3 years ago
K
KatybExplorer
asked in Manage your Typeform account

Changing billing country

I have changed the payment details on my PRO account, to a colleague based in a different country. However I can’t change the country listed on the card, as it says this must remain as UK, where the last payment was made from. Can someone confirm how I can change the payment country so that all the card details are correct? Thanks,Katy

1
Mariana
Ex–Typefomer
3 years ago
SallyA.
SallyA.Explorer
asked in Manage your Typeform account

"This typeform does not accept new replies"

My form in typeform, it gives me this message "This typeform does not accept new replies" I have a professional plan. Can someone here please tell me how to solve it?  

2
SallyA.
3 years ago
M
MarioExplorer
asked in Manage your Typeform account

why I am billed wrongly?

I am in pro plan and I should be charged 35USD instead of 50USD monthly. Please advise, I am overcharged.

1
Liz
Community Team
3 years ago
R
RogerXExplorer
asked in Manage your Typeform account

Changing User Privileges

My client has a new account in his name but wants to allow a team member the ability to work with the account as an owner too i.e. deleting results or old surveys… how? Cant see how to do this  

1
Liz
Community Team
3 years ago
P
prodigyhouseExplorer
asked in Manage your Typeform account

accoutn can't change email - says contact support

Any other way to transfer a typeform to another person without being on a paid plan? Only way i see is to change my email on my account. Went to do this but it says I must contact support.  Please help!

1
Liz
Community Team
3 years ago
A
ALPHAExplorer
asked in Manage your Typeform account

How many people can collaborate on Professional plan?

Good day, Typeform community! I was wondering, how many people can collaborate on the Professional plan? Do I need to pay 35$ for each additional user? Thank you! 

4
Liz
Community Team
3 years ago

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