Manage your Typeform account

Hi There!I wondered if anyone could tell me if it was possible for other Users to be added to the account so that they receive responses to a particular survey and no one else. Due to privacy reasons, we would like to have one person have access to this survey and get the responses, however keep it private so that I don’t see them. Hope someone can hep!

Hi,Am I able to re-open a survey? New people are being invited to take the survey so can I just re-open?

Hey! We are a church with a 501c3 non-profit status and we’re approved yesterday to receive a % off of the plan we’re about to subscribe to. When I go to check out, the coupon code I was sent in an email says it’s not valid. I got the coupon code less than 24 hours ago, and it said it was valid till the end of November. Just wanted to see if either I needed to enter it differently than at checkout, or if I needed a different code. Thanks!

In the past we setup a notification email with Gmail, but how do i turn this notification off?

Hi I’ve joined this platform as I love the idea of all this learning, BUT when do I get my voucher and how 😝 

Ive been attempting to upgrade my membership for two days and I continuously get an error message stating,”It looks like your card does not support this type of purchase. Please use another one.” Ive contacted my bank twice and they told me the issue is not on their end. They said the payment isn’t showing up at all. Need some help!Thanks! 

We tried to sign up for monthly and it wouldn’t let us? Help.

Hi, i have contact typeform via email but no responses because my account is free but i my credit card i got bill 1 year subcriptions. i find in the billing account nothing in there and my account still free account. and Typeform team bill me without my permission, Please help me! Please return my money!

Is it possible to change the order of the forms? At this moment the forms are ordered by date (newest on top). Is it possible to change this order?

We accidentally shared a typeform url in our community for a brief moment and removed it hoping no one grabbed the URL - sure enough someone did.This typeform is private and is embedded in out community for access only to logged-in users. Having the URL accessible to anyone with the link is not good. I changed the URL to a custom name, but the old one still works! Any ideas how we can render the original URL useless?

Hi ,I am currently on a yearly Plus plan. I see that FB pixel is only available on the business plan. My question is - can I take the business plan for just the month? If No, how can i change my yearly plus plan to a monthly Business one? I have already paid for the yealy Plus plan. Can a refund be done so that I can take the monthly business one?I have written to the sales support multiple times but no one has reached back .Also I dont see the Live chat feature & delete card into feature on my account. Your help will he highly appreciated

I upgraded my plan from Professional to Plus and now some of my forms aren’t working.I got only this message and have no clue what exact features should I remove. 

Hi Typeform Team, I have an urgent request. I failed to turn off auto renew. Acct renewed on 19 OCT. It is a business/military account and I did not receive permission for another year. Are you willing to cancel my subscription and refund yearly dues? Thank you so much- your service has been great! Eric

Hello, I try to upgrade my plan and when eventually choose my plan I can’t proceed with the payment.Im checking the box “I'm an EU-based business with a VAT number” however the system doesn’t recognize my VAT number at all. And I can’t proceed with payment unless I pay VAT in my order.

Hello, the typeform storage order has been changed. How can I put the most recent questionnaires back first?Thanks

I think I have 2 accounts and I can’t seem to access the other account where all my responses are. Thanks for the help in advanceAly

I’m trying to upgrade to a premium plan, and when I enter my card, and click the save button nothing happens. It don’t save the card, and the option to process the payment isn’t clickable. Is anyone able to help me out and figure out what’s going on?

Hi, I'd like to purchase a yearly brand but my client ask me to purchase it via bank transfer.I don't see where I can enter the bank informations to make a transfer. FYI, I work as a freelance Operations Manager for a French company.Thanks for your help.

Good afternoon, I want to cancel the paid account, as I will no longer use the paid account. Today the renovation takes place, because I ended up forgetting. Can you return my card? ​Recently I needed the paid plan because I needed a large number of responses, it was something punctual, I won't need this option anymore. I thought I had canceled in time, but today the charge came to my card, today I also carried out the cancellation on the website, so I hope they make an exception and exclude the charge. Thanks

I used to access the JSONs via the ‘request your data’ button in the accounts section. But it doesn’t work anymore. They used to email the data in a zip within a few minutes, sometimes a couple of hours. I have requested these since Thursday, but have not received anything. Does anybody have the same problem, or is this only on my account? It’s creating a huge problem for us. Thank you for any input!

Is there a way to have a specific email for billing? Thanks!

Hello community.Thx for helping me out till tonight - the diesount ends at 23:59 ;-)The autumn discount till the 8th of October is interesting.I tend to go for the BASIC package.But it is unclear to me - if it is a subscription for one year (which can be billed/payed monthly or once a year) or if I can end it every new month. How is it?There is no place to find that info at all - or it least not fast.This is why i did not change from free to the next level.Considering the 100 answers (or more).Will i get an automatic response if there are more than 100 answers from my typeform? Does that count for one survey behind sent out to a 100 people? Or does every single answer count (eg 1 survey, 10 questions, 10 answers by one person) - and my 100 limit is reached?Looks like your sales system is not tooo obvious or me having unusual questions :-)Please help me out quite fast

Hey has anyone ever selected a year subscription by accident instead of the monthly and knows how easy it is to get a refund and swapped over the billing? Really screwed me over 

I sent an email 8 December 2020 tobilling@typeform.com asking to cancel my subscription. I am continuously getting charged for a service I do not use! HELP!