Manage your Typeform account

Hi there, when I try to upgrade my plan the education discount that I qualified for is not showing anymore. It was there before the system upgrade a few weeks ago. Please help. 

I want to receive notifications whenever someone submits a typeform to me. How do i do that?

My subscription was charged yesterday, but I have no interest in continuing because I am not using the tool.Does anyone know how to cancel and ask for a refund?Thanks.

I was using it for testing,As a result of considering the use within the company,Unfortunately, we have decided not to use it, soI would like to cancel the contract.I think the administrator should do the work,Since the procedure is unknown,Instead, I would like you to give me the steps.Thank you.

Hi. I’d like to upgrade my account from Free to Paid, and I’d like to pay in Euros. However, the Upgrade/Billing page only shows me GBP pricing and I can’t see how to change it so that I can be billed in Euros. Thanks!

I was just charged a yearly subscription but I do not use this service at all. I haven´t used it and do not want this going forward. I had no warning of a subscription. I´ve cancelled everything before. I am so unclear why this is happening. right after I got the bill in my email. I have been trying so hard to get my money back. Please help. Give me someone I can talk to. This is not OK. I just lost my job. I cannot afford this. I am begging you. I have reached out on all social media platforms too because for the last hour I have been trying to get information and I cant find anything. Please refund me.

Hi,We had an account with a lot of different forms that we are using. But when I was going to login today, the account doesn´t seams to exist. My colleuge Charlotte started this account but she is not working with us anymore. Is it somehow possible to get the account back?Best regardsAngelica

A user has asked us to delete any and all survey response records. How do I find the data and delete them without having to access them one by one?

Hi ! Can someone explain to me what is a « seat » in  typeform ? It seems a paid option but for what sort of advantage ? In english or spanish the traduction in french is a chair, a stool or an armchair… thanks a lotpascal from France

I was going to send this as an email but i soon found out that sending an email to the Typeform is no easy task, so i am going to make myself look like a complete clown here. I’ve created a small little Dota 2 game related quizz.I was about to post this on Reddit where i am absolutely confident it would get just over 3000 respounses.Sadly i do not have the 101.15 EUR to fund this fun little "project".It would be the only Dota 2 related quizz that has the entire 130 heroes in the game as a result. So my request is: If you would kindly agree to upgrade my plan to 2500 results for ONE month you would get some free traffic and advertisement for your platform (that is extremly well made and easy to use btw, congrats on that).Otherwise i am afraid my quizz will just die hidden in your platform and on my account that i might never use again.If ANYONE is reading this email i am incredibly thankful for your time and i hope you agree that it’s not such a bad "deal". Never tried e-begging before,

Guys, I understand the 24hr maintenance service on the upgrade page, but how can we reach out to Typeform’s support, or anyone, who can help me to upgrade our license TODAY? :D Live chat bot is not helping. Thank you. 

Hello community! I need help regarding the billing. I use typeform for the non profit organisation i created. We collect clothes and childcare equipment to donate to families in need. Do you know if there is a free plan for that type of accounts?Thank you in advance for your help

Hello! I am using Typeform to create feedback surveys to distribute to our customers. Is it possible for my team to have access to the surveys and responses? How would I go about this? 

I’ve been a Typeform subscriber for 5+ years now. I’m shocked to see that my account has been downgraded to the FREE plan and all my Typeforms have been taking down, despite the fact that I’ve paid for the yearly PRO subscription. Typeform did not send a single email to me, before taking all the forms offline.  I’ve created a ticket, and even sent an email to: billing@typeform.com.  My entire business relies on capturing leads through Typeform, and the fact that Typeform does not provide urgent support to its loyal customers is shockingly unbelievable to me. 😟 Does anyone know if there’s any way to reach the support urgently? P.S: I can’t access Live Chat, because I’ve been downgraded to the Free plan. 

Hi,I opened a paid account for myself, I created 50 questionnaires there. I shared the questionnaires with a paid account of my workplace. If I now cancel my paid private paid account - will the files be deleted on the shared folder since I am the one who originally created them? Or will they stay and work normally? They are all already integrated.Thanks

Hi guys.I study psychology and I am doing an experiment soon.I need to have a site where there will be a log in for everyone (separate log in for each person) , where they have to fill out

Any predictions for the platform's accessibility in Portuguese?

Hello,At this time, Typeform interface is only available in spanish or english. Do you plan to add french to available language on the web interface ?I’ve many users dont english friendly. Regards

Hi!I wanted to know that how many businesses i can use with typeform to get leads using typeform surveys by having 1 account subscription?How many pixels i can setup in 1 typeform account?

hi Im using my social account(gmail) I read the article about transferring account ownership belowhttps://www.typeform.com/help/a/transferring-account-ownership-4403599810324/but I couldnt change my email. what i found was only setting a new password  Im gonna leave my company so need to change the ownership.plz let me know the other way to change owner`s account or if it is possible, delete owner`s account with leaving survey data thanks  

I have 3 typeforms, notification is active on all of them, however we no longer receive mail when customers fill out the typeforms. We have not changed anything in the settings and the notification button is active.

Hello, I need help with my plan, i upgraded to PLUS nut it doesnt work, it still show me as if i have a free plan and doesnt let me use all the feautures after paying 50€.what can i do?

Dear Typeform Customer Support Team,I am writing to express my disappointment and frustration regarding my recent upgrade to a Plus account on your platform. On 6/03/23, I upgraded my account and paid for the Plus plan, receiving an invoice confirming my payment.However, despite paying for the Plus plan, my account has not been upgraded, and I am unable to access any of the features that come with it. I have tried to find a solution to this problem on your website, but unfortunately, there is no live chat or any other immediate support option available.I am extremely unhappy with the lack of communication and customer service provided by Typeform. As a paying customer, I expect to receive the services and features that I have paid for. It is unacceptable to have to pay for a service that I am unable to use.I request you to please take immediate action to upgrade my account to the Plus plan and provide me with the access to the features that come with it. Also, kindly provide me with an

Just upgraded to 100 responses. £30 invoice done. Still saying I’ve reached my limit with 10 responses. any ideas please?