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Your VideoAsk account

Conversations about account settings, plans and usage.

  • 59 Conversations
  • 224 Replies

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59 Conversations
Pascal Hollenstein
Pascal HollensteinExplorer
asked in Your VideoAsk account
Is Videoask Support still active?

I sent like 10 Support request over the last 8 weeks and I don’t get any answer from Videoask Support. Do you guys know if this Support is still active?

365
Grace
Community Team
Amos
AmosExplorer
asked in Your VideoAsk account
If I change my VideoAsk ‘Brand’ subscription to Typeform ‘Plus’, what happens to my existing ViseoAsks?

Recently, I posted a question here that videos, in a VideoAsk, don’t play automatically on iPhones that use the Chrome browser. The implication is that the user needs to click ‘Play’ every time they move to the next step (in addition to clicking to submit their answer to contnue to next step). This compromises the user experience too much, especially in steps where the question is a text overlay, over a Pexels of Giphy. In such instances, the user doesn’t even see the question until they click ‘Play’. I’ve decided to stop using VideoAsk and switch to Typeform until there’s a solution to this issue. In Typeform I will only integrate video in some steps and rely more heavily on text in other steps. If the user only clicks ‘Play’ ocassionaly, it would be OK. My question is, if I cancel my ‘Brand’ subscription to VideoAsk and move to Typeform’s ‘Plus’ subscription, what will happen to my ViseoAsks? i.e. What functionality will they lose? Will their number of steps be limited to 3 steps? Wi

221
Grace
Community Team
Daniel mor
Daniel morExplorer
asked in Your VideoAsk account
Billing or support assistance

Trying endlessly to reach out to support, on a monthly grow plan, trying to figure out what’s my current e.g past month minutes usage/consumption but no luck so far. Can you pls help/reach out at least? Thanks

5913
Grace
Community Team
Cinematic Addicts
Cinematic AddictsExplorer
asked in Your VideoAsk account
Whitelabel and manage

Hi VideoAsk Team, Is it possible to whitelabel, manage, and create VideoAsk cards for other businesses under their own domain name, but within my own VideoAsk profile. Is this feature available, and if so, could you provide more details on how it works? I need to get started on this immediately, so a prompt response would be greatly appreciated. Thank you!

723
Printlord
R
RaggaExplorer
asked in Your VideoAsk account
Which VideoAsk Plan is right for my agency?

Hello, thanks for any input. I run a digital agency helping local home services businesses. Essentially, I’d like to embed a welcome video on their website with 3 CTA buttons. The welcome video will be about 40 sec long. The 3 buttons will be Contact Us, Book an Appt, Learn More. The Learn More button will be a 1 min video with 2 CTAs - one button will be to another video 1 min long. So, each customer will have a VideoAsk of a total of 4 mins of video total if the had a 4th video. That’s it, per month, per customer. All videos will be static with no more video consumption minutes needed. I’d like to have about 50 customers total and a white label ability. How many minutes requirement per year does this equate to for my agency needs? 2400m / year plan??

311
Ash.NZ
Sang Truong
Sang TruongSocializer
asked in Your VideoAsk account
Plan Cancellation - Termination Period

Hello guys, I’m planning to cancel my VideoAsk plan next month as I’ll be switching to a new email, but I will remain a user. :3 Regarding this, I have a couple of questions: Is there a notice period required for cancellation? If I cancel now, will my current VideoAsk projects remain live and accessible for the remainder of this month’s paid period? Thank you for your assistance.

512
Sang Truong
Miguel Cunha
Miguel CunhaExplorer
asked in Your VideoAsk account
Do re-recordings count towards the 200 minute processing allowance ?

Hello - I need to understand if a respondent re-records their video, does every re-record count towards my allowances of minutes? I'm conscious a user could re-record multiple times and so my allowance is quickly decreased. I'm hoping just each uploaded/submitted video counts towards minutes processed. Thanks in advance.

182
Grace
Community Team
Natasharoque
NatasharoqueExplorer
asked in Your VideoAsk account
Upgrade plan

Hi guys i have the monthly GROW plan and i want to upgrade to the monthly BRAND plan. Is there a way for me to just pay the difference between them or i will have to pay the Brand plan full price?

675
Liz
Community Team
Emil Halili
Emil HaliliExplorer
asked in Your VideoAsk account
Can we add more than 10 memsber?

I have more than 10 sales reps responding to video calls from clients coming from our website and email efforts. Is there an option to add more than 10 seats?

304
Liz
Community Team
Dan Curran
Dan CurranExplorer
asked in Your VideoAsk account
VideoAsk Watermark

We have the Brand level subscription. However, we are still seeing the the VideoAsk watermark. How do we remove? We have our logo in the system…….and we note accordingly. However, it still defaults to the VideoAsk watermark.

534
Grace
Community Team
M
M LeahySocializer
asked in Your VideoAsk account
VideoAsk - Deleting contacts and customers

We have build up thousands of contact details in our VideoAsk account and we need to delete them - is the only way to do so really only individual deletion? This will take forever!

456
M
A
Alex-GermanyExplorer
posted in Your VideoAsk account
Videoask Bug - important!

Important! Videoask is no longer usable for us and our customers! Recently, you have to click 4 times for the video to start correctly with sound on a smartphone or desktop. This is a disastrous feature and our customers are complaining heavily. Please change this back immediately to a video functionality that starts the video with sound after a single click. Otherwise, we won't be able to use the tool anymore. We are very dissapointed to that… Have you had the same experience? How are you dealing with it? No user is going to click 4 times just to get the video to start properly.

608
Grace
Community Team
rcttrainer
rcttrainerExplorer
asked in Your VideoAsk account
Switching to Brand monthly

Hi Want to bump up to Brand, paying monthly. While I can see a price, there is nothing that allows me to select that. How do I do that? thanks Suzanne

594
Grace
Community Team
Greg Bishop
Greg BishopExplorer
asked in Your VideoAsk account
Any way to merge contacts with the same email address?

Is there a way to merge two contacts with the same email address? I have several in my account that are this way but here is an example:

292
Grace
Community Team
Hazel Mendenilla
Hazel MendenillaExplorer
asked in Your VideoAsk account
3 days past but custom domain still yellow. No response from Videoask support.

3 days have passed, but the custom domain is still yellow. No response from VideoAsk support. Added CNAME to my domain’s DNS settings on Namecheap Saturday early morning, but until now, Tuesday, it’s still showing yellow on Videoask. I contacted support (support@videoask.com) using the email address registered on my account but haven’t heard from them until today. I thought the Brand plan includes priority support.

351
Grace
Community Team
Rob Wilks
Rob WilksExplorer
posted in Your VideoAsk account
VideoAsk Support

Hi all Is it me, or is Video Ask Support team understaffed or something? They are taking a long time to reply to emails. For example, I emailed on 27 March and chased on 4 April, and still have not received a response. I am looking to subscribe to the Brand package but it seems that my emails are not being treated as a priority. I have a survey due to be launched on 1 May but need an answer to a question urgently before proceeding. Any ideas. Thanks. Rob

9611
Grace
Community Team
Pablo Velasquez
Pablo VelasquezExplorer
asked in Your VideoAsk account
Questions not showing since yesterday

We use video ask for recruiting and since yesterday all candidates have reported that videoask is not working, when I try it it shows the video and allows to record, but not the question in text. is anyone else having this issue?

556
Grace
Community Team
Rosalie
RosalieExplorer
asked in Your VideoAsk account
Only anomymous responses

Hello community, My name is Rosalie and i just started using Videoask en Typeform for my real estate company based in Amsterdam. Until now i only get anonymous responses and not collecting any leads/ data. Can somebody help me out? see www,fairhouse.nl

434
Grace
Community Team
Ruan Wemerson Lima de Oliveira
Ruan Wemerson Lima de OliveiraExplorer
asked in Your VideoAsk account
Credit card expired

Hey guys. I am having problems making the monthly payment. I'm using my physical credit card and it says it's expired. it expires in 2027. I need help

271
Grace
Community Team
Shane H
Shane HExplorer
asked in Your VideoAsk account
Refund needed

My account was automatically upgraded to brand instead of the plan I was on and charged annually. I have emailed as soon as this happened and zero response. This is terrible customer service. Please refund me ASAP.

541
Grace
Community Team
Fabiane Alves Araújo Corrêa
Fabiane Alves Araújo CorrêaExplorer
asked in Your VideoAsk account
Cancelamento e Reembolso

Boa tarde, Eu cancelei a minha assinatura, mas não recebi nenhum e-mail para confirmar o meu cancelamento e também não sei quando o valor será estornado/cancelamento para a fatura do meu cartão. Não encontrei informações na página de vocês. Espera retorno e solução. Obrigado. Google translate: Good afternoon,I canceled my subscription, but I didn't receive any email to confirm my cancellation and I also don't know when the amount will be refunded/cancelled to my card bill. I didn't find information on your page. Expect feedback and a solution. Thanks.

841
Grace
Community Team
CutyDina
CutyDinaExplorer
asked in Your VideoAsk account
Video ask media library

Hello. In Vdeoask i can't delete the videos I'm not using anymore, i usually delete old versions so i don't get confused. But still in the library, I delete the videoasks attached to them, but still not getting the delete button :(. Is this a bug?

802
Liz
Community Team
mayolett
mayolettExplorer
asked in Your VideoAsk account
Need the 2000 Minutes

I already contacted support for upgrade. Now I need to wait till 31st to speak to someone on Zoom before I can get 2000 Minutes. Isn’t there a faster way for this?

424
Grace
Community Team
shunwoni7
shunwoni7Explorer
asked in Your VideoAsk account
Created video with regarding branding

Hello, I've produced a video for our new leads, but I don't anticipate needing to create more videos. Instead, I'd like to use the one we've already made for our new leads. However, I'm concerned that if I downgrade to the basic version, it might affect our current video, potentially changing the branding to VideoAsk. Our intention is for it to continue representing our own brand, and we'd like to avoid any unwanted alterations. Thank you for your attention to this matter.

373
Grace.H
Typeform
Kenney Myers
Kenney MyersExplorer
asked in Your VideoAsk account
Custom Domain SSL Warning

So the custom domain seems to be working fine except for the fact that I get a SSL warning when I try to go to it which is a non-starter for users. What can we do about this? The video URL is https://video.ebookfairs.com/f3fcv1y6w

644
Liz
Community Team
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