Your VideoAsk account

Hey guys. I am having problems making the monthly payment. I'm using my physical credit card and it says it's expired. it expires in 2027. I need help

My account was automatically upgraded to brand instead of the plan I was on and charged annually. I have emailed as soon as this happened and zero response.  This is terrible customer service. Please refund me ASAP. 

Boa tarde, Eu cancelei a minha assinatura, mas não recebi nenhum e-mail para confirmar o meu cancelamento e também não sei quando o valor será estornado/cancelamento para a fatura do meu cartão.  Não encontrei informações na página de vocês. Espera retorno e solução. Obrigado. Google translate: Good afternoon,I canceled my subscription, but I didn't receive any email to confirm my cancellation and I also don't know when the amount will be refunded/cancelled to my card bill. I didn't find information on your page. Expect feedback and a solution. Thanks.

Hello. In Vdeoask i can't delete the videos I'm not using anymore, i usually delete old versions so i don't get confused. But still in the library, I delete the videoasks attached to them, but still not getting the delete button :(. Is this a bug?

I already contacted support for upgrade. Now I need to wait till 31st to speak to someone on Zoom before I can get 2000 Minutes. Isn’t there a faster way for this? 

Hello,I've produced a video for our new leads, but I don't anticipate needing to create more videos. Instead, I'd like to use the one we've already made for our new leads. However, I'm concerned that if I downgrade to the basic version, it might affect our current video, potentially changing the branding to VideoAsk. Our intention is for it to continue representing our own brand, and we'd like to avoid any unwanted alterations.Thank you for your attention to this matter.

So the custom domain seems to be working fine except for the fact that I get a SSL warning when I try to go to it which is a non-starter for users. What can we do about this? The video URL is https://video.ebookfairs.com/f3fcv1y6w 

Hi, My co-founder and I have sent several Video’s to the VideoAsk support team but haven’t gotten any replies? Does anyone know how to get a response from them?We have VideoAsk heavily embedded on our site, so that it’s the route through which we receive all sales opportunities but none of the submissions are reaching the email address we set up. So we’re losing sales and will have to take VideoAsk out next week unless we can resolve it.ThanksRonan 

Hi, I teach online and want to ask my students to send in a short video clip about there journey.  How would I do this via videoAsk.  Will I create a profile and then send to them to do a video via my profile?

Hi Community!I want to find out whether it is possible to share a VideoAsk workspace (build section) with another organisation i.e. another VideoAsk account/administrator. I cannot seem to find any detail as to whether this is possible or not in the How-To-Guides.Thanks!

Hello - I’m trying to sign up as a new customer.  When I first went to the website, it said there was a summer sale with $28/month with annual payment on the 3rd tier.  When I follow the prompts to accept that option, it isn’t in the subscription options.  I’ve tried second messages the last couple of days to get this correct with no response, and you don’t seem to have a phone number to resolve.  I’d really like to get my account up and running, but under the deal ya’all advertised.  How do I get this going?

Hello All,and I have one further question:We are using the full version of videoask and I need my team members to answer video calls.after giving the access and trying the function we hade the problem that only to my account the calls were going through. PC and phone settings were checked. Is there any other setting to bear in mind?Looking forward to your help. Best wishes,Patrick

Hi, like every 2/3 days today videoask has problems. Today we are already 3, account owners that we pay that we can't even see the forms that users send and consequently this does not start webhook requests. The problem has been happening for about 1 hour and it doesn't seem to have gone away.

Hi Community,  I’m a new user and I’m loving everything. Typeform and videoask will revolutionise my business!My question, I need to create a lot of typeforms and videoasks and I will start using them + collecting replies next month. Is it possible to create them using a lower tier, then upgrade and remove the branding before embedding them in my website?Kind regards,Liza

Hello,About a year ago I remember being able to access and download the raw video recording from your site. This feature was useful to us as some videos don't come in as crisp as others. Will this feature ever come back?

Is there a way that I can create a personality test in videoask without using video? Below is the use caseI want to create an one way video interview process. This video interview would consist of two parts: First Part: 40 question personality test (Similar to Myers-Briggs, with the user being provided with the question and several multiple choice responses. User can only select 1 response per question) Second Part: a 6 question one way interview (Here, the user will only be able to respond via video I want to build this in a single videoask (for lack of better words) flowIs this something that can be done, or would I essentially have to load 40 1 second video clips, (with the question typed in the video to minimize processing time) for the personality screen portion of the video interview process?  

Access Denided code 1020Why is this code given to me?Thanks!Karine 

I have sent out a Video Ask to 25 people. 6 responded and I was able to see the videos. Today 3 more people submitted videos, but I can’t see them…

Hi everyone! The VideoAsk team has not been responding timely with me, and I am trying to upgrade my account to have more minutes. After 1000 minutes per month, you need to talk to sales, but no one is responding to me, and I only have 50 minutes left this month. We are running an admission’s system for our company right now, and if we run out of minutes, our system will break! Does anyone know how to get in contact with them???

I have purchased the basic plan but still i am not able to make any changes in Video Audio. Need help

As we are applying for several grant programs, a pro-forma invoice would be greatly appreciated to show the cost of our subscription for the next 12 months. This invoice will be used to demonstrate our commitment to the program and to secure funding for our continued use of VideoAsk. Is anyobody knows how to get a Pro Forma from VideoAsk? 

I have three different courses. Would I need to purchase three different videAsk subs?

Hello, I am contacting you because in your invoices, you are charging us VAT, whereas it should be self-liquidated (i.e. invoices without VAT). The problem is that we cannot recover this VAT on our side because of this.  Do you have a solution?  Thanks in advance,  Hugo

I recently received responses back from a respondent and for some reason one response came through as an mp3 audio file instead of a mp4 video. All the questions have video as the only option for responding. I double checked the question at issue and it was set on only video response allowed. Do you know how it could have recorded an audio response instead? And is there any way for me to salvage the video from that question?

P