Manage your Typeform account

Conversations about account changes, upgrading, plans and benefits.

  • 557 Conversations
  • 1,788 Replies

557 Conversations

M
MadeTech
asked in Manage your Typeform account

Do we hold a business account?

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1
Liz
Community Team
2 years ago
N
NishibExplorer
asked in Manage your Typeform account

How to move from a paid to a free account

Hii had a paid subscription last year. i looked the docs to downgrade the account to free and I am unable to do so. In addition, I am getting emails to pay for my subscription or my account will be cancelled. pleaer help asap. I have posted here before and the answer has been of no help. Can I get a phone number to talk to someone ASAP? 

3
Gabi Amaral
Ex–Typefomer
2 years ago
D
DAVICALAZANSExplorer
asked in Manage your Typeform account

January/2022 Invoice for Payment

Where can I find the January/2022 Invoice to pay?I don't want to change plans!!!!I want to pay the January/2022 Invoice, but I can't get the invoice to pay. How am I going to pay???

1
john.desborough
2 years ago
S
surferzolaExplorer
asked in Manage your Typeform account

how do you change your password if currently signed in via Google (password)

I would like to change my password , but since I origionally signed on via Google password (save) the website doesn’t allow me to use the “forgot password” tool.  

1
john.desborough
2 years ago
C
CrewzzExplorer
asked in Manage your Typeform account

Adding password option

Hi, I login through google account.But I would like to change it to UN&PS. ( to have an option to login with UN&PS instead of my google account )  Is there a way to do it ? Thanks !!   

1
Liz
Community Team
2 years ago
G
GiacomoExplorer
asked in Manage your Typeform account

Change the Typeform URL

Hi all,I am having a great doubt, because I would like to change my custom subdomain, like in the section in screenshot below, with another subdomain.  At the moment I have many forms linked with google sheet and my question is: if I change the domain these links stop working? in case they still work, do I have to manually change all the links of the forms? do google sheets stay connected to the same tabs?I await your answersBestGiacomo

4
Liz
Community Team
2 years ago
W
WilliamVExplorer
asked in Manage your Typeform account

How to change the owner of a workspace

Hi Typeform Community,We use Typeform as a team with 3 people and I’d like to promote one user as owner of a workspace but I don’t know how to it.I’d like to change the current owner or maybe have 2 owners on the same workspace. Thanks for your help !

3
Liz
Community Team
2 years ago
E
Ellison ElleryExplorer
asked in Manage your Typeform account

Changing the owner of account

It it possible to change the owner of the account to a admin. Is this done by changing the login email?Anyone have any clues?Kind Regard,Joseph

1
Liz
Community Team
2 years ago
Olgasolo
OlgasoloSocializer
posted in Manage your Typeform account

Dear community, Happy New Year 2022 everyone! I wish you all success and creative ideas!

 

4
James
Community Team
2 years ago
S
SHIDanleyExplorer
asked in Manage your Typeform account

Github student package not authorizing

I followed every single step to try to redeem the professional account for type form from the student package on GitHub. However, when I log in with my account and it tries to authorize my account, the page freezes and lodes infinitely until it stops and shows me the following page: The following picture is the page before it became the page above: I have spent a very long time to make this work, please respond soon as I am in need of using the plan. Thank you can I hope to hear from someone soon.

2
M
2 years ago
H
hair refExplorer
asked in Manage your Typeform account

I Changed My Email, Haven't Received Any Responses

I changed the email for type form and haven’t received any responses in my email. I am able to see the results in my profile, just not in my email. Does anyone out there know if there is a delay or how to confirm that the results are forwarding to my email? Thank you and Happy New Year!

1
Liz
Community Team
2 years ago
F
Fungi AcademyExplorer
asked in Manage your Typeform account

I need to change my billing address for last year's invoices

Title says it all, we made a pivot and are going under a different company now. Need to change this year’s invoices so they’re adressed to the right company + name

1
john.desborough
2 years ago
C
cliingyExplorer
asked in Manage your Typeform account

cancel plan

why i cant cancel my yearly plan??

2
Gabi Amaral
Ex–Typefomer
2 years ago
K
khaazraExplorer
asked in Manage your Typeform account

Switching to monthly plan

I prefer the monthly billing plan.The service expired on the 18th and Typeform attempted to charge my card approx. $400 for the year.I only need the monthly program, yet not able to select that service.Typeform has downgraded my account to the FREE service until they collect $400, which I’m sure is causing an issue for the code we’ve built on websites and there isn’t a way to downgrade to monthly.Typeform has either no customer service or they are gone for the holidays.Any suggestions?

4
Liz
Community Team
2 years ago
P
Paul PackerExplorer
asked in Manage your Typeform account

I'd like to cancel my account

OKAY, LOOK I am replying to a message  made early. I can’t explain it no easier. I googled type form telephone number. A gentlemen answered the phone. He explained to me how Typeform works. Told me it was easy. Offered to take my payment on the phone, I said no I would try the trial first. I tried to call back to place the order and realized I couldn't because it was a google number for google ads. So I placed the order online. I know you said you have no number. But all someone has to do is place an ad and they can get phone calls about typeform. Not sure if that is what happen but hey it is what it is. I need to know how to stop y'all from billing me and still keep my service for the month that I paid for. We have explored other options and would like a divorce.

6
Liz
Community Team
2 years ago
C
cliingyExplorer
asked in Manage your Typeform account

deleted accound

if i delete my accoud, is my billing still running?

1
Liz
Community Team
2 years ago
ronelle
ronelleExplorer
asked in Manage your Typeform account

Connecting my ending

I’ve written a statement form and a survey. I’ve included an Ending but I do not see in the preview. Help please.

2
ronelle
2 years ago
J
Jen UrbannExplorer
asked in Manage your Typeform account

UPGRADE IS IMPOSSIBLE

Hello I can't get a subscription. I have an error message. Help please Thanks in advance Jennifer

6
Liz
Community Team
2 years ago
L
Laure-MarcoPoloExplorer
asked in Manage your Typeform account

What plan is UTM tracking in?

I have looked at the Pricing Page but I can’t tell what plan UTM parameters are included in. I see an article saying that UTM being on may block your typeform from being published but it doesn’t say what plan it’s included in. 

2
rubenlozanome
2 years ago
L
lauraformationsstfranceExplorer
asked in Manage your Typeform account

Problème de Paiement

Bonjour, impossible de réaliser un paiement. Je souhaite souscrire à une offre mais ça m’indique le message suivant “Argh! Something went wrong.” ?J’ai tout essayé : j’ai mis 2 CB différentes, 2 adresses de facturations différentes mais rien ne fonctionne. Merci pour votre aide. ----- Google Translation ----- Hello, cannot make a payment. I would like to subscribe to an offer but it shows me the following message “Argh! Something went wrong. ” ?I have tried everything: I have put 2 different credit cards, 2 different billing addresses, but nothing works.Thanks for your help. 

1
Liz
Community Team
2 years ago
S
Social DIAExplorer
asked in Manage your Typeform account

Payment - Refund

Oi pessoal, espero que esteja tudo bem com vocês.  Assinei o typeform para um mês, meu formulário só recebeu perguntas por alguns dias. Como fiz o plano mensal e não mais loguei, achei que não seria cobrado. Mas, infelizmente foi.  Como não utilizei, gostaria que o valor fosse estornado para o cartão por gentileza.   Agradeço a compreensão. 

2
K
2 years ago
N
notworkingExplorer
asked in Manage your Typeform account

Typeform urls not working after changing plans

keeps asking me to upgrade and eventually to mortgage my house!

9
Gabi Amaral
Ex–Typefomer
2 years ago
P
Paul PackerExplorer
posted in Manage your Typeform account

Type Form Can change Your Payment From Free Anytime they want

BEWARE. TYPEFORM CAN CHANGE YOUR PLAN FROM FREE TO PAYMENT PLAN ANYTIME THEY WANT. BEWARE. THEY DID THIS TO ME. I LOST 59$… DO NOT GIVE TYPEFORM YOUR CARD INFORMATION. READ TRUSTPILOT REVIEWS. I THOUGHT THEY WERE LYING UNTIL IT HAPPEN TO ME. 

2
P
2 years ago
M
MarianaCExplorer
asked in Manage your Typeform account

Google Sheets Integration on New Plans

Hi all! I’m looking into the new Typeform plans, but don’t see a Google Sheet integration feature in any of them. Is this not included anymore? Thanks!

3
Liz
Community Team
2 years ago
G
Gemma McGuinnessExplorer
asked in Manage your Typeform account

Moving a form from free account to a business account

Hey! I have created a large form in my personal free account to display to my manager before purchasing a business account. Is it possible to move the form from my my own free account over to the business account?

3
Liz
Community Team
2 years ago

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