Manage your Typeform account

Hi, I was charged today to renew typeform subscription  but I no longer use it. I thought I would get a reminder that my card would be charged today but I did not and now my account was charged more than 300 euros! I cannot pay this amount this month!! Please, I need to get a  refunded  ASAP as I need the money to pay my bills! 

Hello, I am getting errors to log in and no way to fix the issue or contact support! I have already paid for the month and I need to send over the form today! I have logged out of my gmail, I have cleared my cache and I am getting the same Error.I am trying to contact support but there is not such thing!

Hey there! I have made a quiz in typeform. Seemed to work.Now, I wanted to upgrade my plan. Did work, too, I already got the invoice.Unfortunately, now I can’t access my “workspace” anymore.It shows this: Then this: Sooooo … What now? Thank you!CheersMatze

In our account all the typeforms have disappeared and we can’t see them, although they work on the website where we integrated them. Could you please tell why this happened and how to solve this problem? 

I have been charged £948 by Typeform for a renewal of a yearly subscription on a business account. There were a few attempts to take the money from my account and it was successful on the fifth attempt. This was not wanted and as a result I have gone into my overdraft and am in a financially difficult situation. Messaged customer service ASAPA after receiving notification, not received a reply in the past 24 hours since then and I’m panicking now. I have not used Typeform or any similar systems for several months now. I was the owner of the account, the bill was £790 split 5-ways with other business owners last year. This year, we are no longer collaborating and as such the financial burden has fallen upon myself as it was my bank account that was used. I was on holiday from June 12th-19th and very busy wrapping things up at work and packing/preparing the week before that. When I returned home from holiday yesterday evening, I saw there was a pending transaction and an invoice costing

I have just found that I forgot to cancel the subscribtion of “Plus 1 Plan yearly”, and have been charged by “May 23, 2022”, that’s a huge cost for me. Is there ways that I could cancel it and get the money back? Many thanks.

im new to typeform, like it, and trying to upgrade, but when i click all prompts to upgrade, the page times out when trying to load. I cant find a support place to raise this - can anyone help?

Hi Typeform team, I had a big problem. My company got broken and I don't have my email anymore (My old email was jorge@lacesta.eco, this is my new email: janarbon@gmail.com). I need to be contacted through my new email.I’m having a problem with my account and the bill process. Could I contact someone to ask for help?Best,Jorge 

you cannot enter the account from pc but from mobile yes

Hi there. A payment was taken from my account today, but it should not have been renewed (Im not sure how it got through since I changed my bank card). Is it possible for someone from the billings team to contact me? Many thanks.

I need to distribute a type form for a project and do not need a plan for an entire year.  I just want for a few months.  How can I pay from month to month? I do not want to and cannot purchase an entire year plan. I understand i can cancel at any time but I will still have paid for an entire year!  I am not paying $300 for ONE 5 question typeform. Thank you.

I plan on collecting sensitive data from clients through Typeform. Does Typeform allow third parties to view submissions? Can internal employees or third party contractors access my account in any way? I tried searching the security page but some of the answers were vague. 

Hello! I was using typeform for much time already and  now after Log in I’ve got this message. I have number of active questionnaires so this is very confusing :(   

Hi,I am trying to change my email address, and I received the following automated response: “This email address is already associated with an account.”So I assume this is my fault for creating two accounts. The old email address has my type form info, and I want to associate that with my new email address.Please advise.Thank you,Coleman 

Does anyone know why, when the account has been moved from paid to free that Typeform continue to take money from my account? 

The company has taken money from a cancelled subscription, does anyone have any emails to Typeform that aren’t No reply

Is my only option to give this other person my email and password? Or is there a faster way?I want this person to be able to change some words or questions or something like that. Thanks in advance.

Hello, I am unable to get into my Typeform account. The screenshot below is what appears. Please help... Regards,Cillian 

Some week ago I filled and successfully submited a tyform application, confirmed by email. But the confirmation email did not allowed me to see my answers, which I need to access now...How can I recover my answers as an user? 

Hello, please tell me which plan I need to buy so that I have open access to connect analytics (Facebook Pixel, Google Analytics) and connect my own subdomainHello, please tell me which plan I need to buy so that I have open access to connect analytics (Facebook Pixel, Google Analytics) and connect my own subdomain?

I want to filter the ip addresses of executives and employees. Please teach me the way.

Hi, You have renewed my annual subscription without giving me any notice of the payment, and I would like to cancel and get a refund. However, I am unable to raise a support ticket as the screen gives me no drop down options and will not let me proceed further.  Please can you advise me how to proceed. Thank you  

I haven’t been able to upload a picture on the form my own library. I have tried several other pictures and it also keeps endlessly uploading. I have checked the size of the picture and it is way less than 5 MB.  Could you please advise? Thank you

After upgrading the plan, the following page appears without going to the type form due to the change in url.It has been changed to the following url.before: https://joenj1.typeform.com/to/WSbND1av after: https://form.typefrom.com/to/WSbNd1av   

My account only shows 2 invoices, Jan/Feb, but my card was charged a WAY higher amount in March, when I was supposedly already downgraded to the FREE plan! Anyone can help?18000-03 Other cost of service (Singapore) 15-Mar-22 220313 AMEX Typeform $85.14