Manage your Typeform account

I changed my plan to Free last month, but for some reason the process didn’t go through (maybe there might have been a technical issue) and I was charged another 59 USD this month again. Is there any way to get a refund? I haven’t used the Typeform since. 

Hi guys I've all setup I just miss my card to hit the road But I never get it not arive in my adress 

I purchased Typeform business plan on Apr 18, 2022. But my situation is changed. Now, I don’t need this service anymore. I’m really apologize to this situation. Can I get a refund business plan fee for this year?

I manage a team of athletes (approx 25) and have been using the Free version to gain information about their availability regarding track meets/events/races.  The 10 response limit isn’t enough (especially if parents vote twice by mistake!) but I really can’t justify the cost of the basic annual plan for 100 responses a month when I may not generate or require any near as many each month, and would only be using them for maybe 5/6 months in a year.  Is a monthly payment an option?

Hello guys, A friend of mine told me that i can find a solution by sharing my problem with you  here and with my community on Linkedin.I have a very big problem , I just found out that by mistake I made an annual plan when I wanted to make a monthly subscription of $29. I am surprised because they signed me up for the ANNUAL plan and my card was debited with more than 580 dollars.I am still an unemployed student and it's the amount of money to pay my school fees. I hope you will find a solution for me as soon as possible otherwise I will be in a very difficult situation and I might not get my diploma.Do you think they whould refund me ? please if you could help me i’m really in a verybad situation !!!  

I have exported from Typeform a JSON file with all of our surveys.  I now need to import them into a totally separate account. How? Thanks!

hello, how can I receive monthly invoices directly by email ? thanks

How do I suspend my account without deleting it?  I am a seasonal user and don’t want to lose my previous years’ work.

how do I sign up for newsletter so that I can get updates on the future coding internship

TYPE FORM TEAM PLEASE PLEASE PLEASE HELP**URGENT** - Not sure where else do go for help!!! Does anyone know how to reach out to the support team in type form via email or zoom or phone without having to fill out a type form that does not answer my issue? Fist questionAll I want is the normal support email address or phone number – without having to try and complete a type form for an issue that the type form does not allow me to complete? Thanks Second Question and main issue.I changed my payment card info and for some reason I am having issues with my new card - so the payment did not go through.Right away when I was notified by type form I went in and paid with another card.Now… for some reasons this has changed a load of my existing form into trial mode so all the features are not working properly which has messed up a load of my live forms that my clients use. Issue of screen shot below which is what my cliients are seeing?   This is where it staes the forms are now in TRIAL mode??

Argh! 😖 Something’s wrongSorry, we’re dealing with a technical issue. Please refresh the page—but note that you’ll lose any unsaved changes.If you still can’t save, please click here for more information.

I changed my password and was immediately logged out. When I tried to log in with my new password it didn’t work. I got locked out. Reset via Okta Then tried again, didn’t work. Re-set my password from the login page, tried to log in, didn’t work…. tried again… got locked out. Reset via Okta again… tried to log in, same problem. Tried to re-set my password once again… same problem. Step and repeat. What’s going on???

I want to hire a freelancer from upwork to create my lead generation typeform. I have only 1 user and I do not want to share my user id and pwd with a stranger. What is the solution to that?Thank you for your help.

Hi,URGENT. NEED HELP ASAP. I am unable to sign in my typeform. Previously signed up using my work email. But because this was eventually going to be a team tool, we decided to use our email alias instead. Received the activation and signed in from there. Cant log back in ever since we logged out. We were actually working on some important stuff in our Typeform. Funny thing, this is confirmed that the email was changed as when i try to sign in via my work email, Typeform asks me to sign up again.  What could be the reason here? Why cant we access our account? If email alias is the issue, we’re okay reverting to my work email. 

I accidentally paid for a plan is there a way for me to get my money back ? if there is please help me..

Hello,my clients need to have their customers uploading passport and personal ID docs. Is typeform allowed for that, from EU GDPR point of view, especially for germany?Thanks in advance

I want to flag an urgent ticket at the customer service but get a notification that there’s an error and I can’t send in my ticket. ------------------------------------------Dear Sir or Madam,Due to lay-out, we accidently chose a yearly instead of monthly plan. Since we're still in the 1st month, I want to request a switch to the monthly subscription, please. Thank you for your understanding and wishing for a nice future business collaboration. Can you please respond to lara.delacourt@delaware.pro?Kind regards,Lara DelacourtRecruiter at Delaware Consulting

Hi,I have to write the right company name on 2 past invoices for accounting.  Could you help me please? Thanks,Regards,

Hello all,I think Typeform is great! My issue today is: in my fourth survey, the credit card payment question isn’t letting me change the amount to charge from €0 to $97.50, and I don’t know why. Can anyone help me solve this please? Thank you! 

I’d ideally like to remove the “organization” that’s just associated with my login – I only created an account so I could admin my company’s typeform. Is this possible?If not, is there any way to make my company’s organization the default, so I don’t have to manually change?Also, is the API key I generated in the settings menu for my (useless) personal organization, or for the organization I had selected before clicking settings? It’s not clear at all if the settings for organizations are separate.

Is there a way to archive Typeforms that have been responded to? 

A year ago, my educational organization was offered a free premium Typeform account. We could enjoy all of the advanced features of the platform.But now, we are going to organize an external event which needs the help of Typeform to offer us a free premium account. I remember last year, I just needed to write our wish in a box chat and submit and wait for the reply yet I can’t find it anymore. Can anybody show me how to do this again or, in case it doesn’t exist, can you show me some discount for educational purposes?Thank you so much!

I was trying to register for a one month only subscription because I would only use Typeform for 1 MONTH. I'm surprised because they subscribed me to the ANNUAL plan and my debit card was charged more than ＵＳＤ250?!  I am an ordinary office workers… I cant pay that much and my english is suck so I copy the question in the pass. sorry..

Hola: ¿Qué tal? Me gustaría saber si se pueden crear diferentes usuarios vinculados a una misma cuenta. ¿Es posible? Gracias!1  -- Google Translation --- Hello:How are you? I would like to know if you can create different users linked to the same account. It's possible? Thanks!1

Background:I have a type form account. I was invited to another users type form workspace. When I click the invitation to join the workspace it takes me to the signup page. I login and do not see their workspace.  Expected:When i accept invite it takes me to the users workspace Actual:Not added to invited workspace