Manage your Typeform account

Good day, I have upgraded my Typeform account this morning from free to the paid basic plan to see more of our survey results, but the upgrade is still not reflecting on my account? Warm regards,Heidi

I only needed to do one survey for one project in July. I swear I cancelled my subscription when it was done, but my boss just came to me and said we were billed for August and when I logged into my account I see it is still active and they are about to bill us for September too! So I try to cancel, but when I get to the end of your survey, the cancel button is grayed out! I also am unable to delete my payment method. I am also unable to instant chat with you bc I only had the basic plan. I hope to have a prompt cancellation AND a refund of the two months I didn’t even want or use.  Seriously.

Hello,I'm going to stop using your service.The payment request has been made without cancellation of the Typeform subscription today.The payment was not approved because the stopped card was registered.I don't think I'll use it for a while because it's not frequently used.Please cancel the payment and change it to a free plan as of today.I hope you are always healthy.Thank you.

Est-ce qu’en repassant temporairement à un plan gratuit je vais perdre l’accès aux résultats de mes sondages actuels ? Merci de votre réponse. laurie !-- Google Translation --  Will I lose access to my current survey results by temporarily downgrading to a free plan?Thanks for your reply.laurie!

Hello Typeform Community,I’m experiencing an issue with my Typeform data where the response count has unexpectedly dropped from 32 to 18. Has anyone else faced a similar problem? I would greatly appreciate any advice or assistance on how to resolve this issue. Thank you!

I have an issue that has been going on and putting my business on hold for nearly 3 weeks now. 2 forms disappeared, now I’ve found that 2 forms have logic that is no longer working and was as recently as last week. I have tweeted, emailed, EVERYTHING - I saw there is live chat if you upgrade to the business plan - so I did that...I followed the instructions on where to find live chat - its not an option in my account. I NEED TO SPEAK TO SOMEONE OR CHAT - whatever - to get this addressed TODAY. This is an absolute complete stop for me in my business - if I have pay for priority support or there is something I need to do to get this resolved PLEASE LET ME KNOW. I just want help so this can work again PLEASE PLEASE PLEASE

If I change the credentials on the existing account, it will not affect anything on the account?

i get a blank page after loging in and also connecting services say typeform is giving a error

I'm having several problems to publishing my form and installing the Facebook pixel

 Up until now I have never been signed up to a typeform account, why have I gotten this phishing spam in my inbox two days in a row, it's bypassed my spam filter

If I go to https://www.typeform.com/signup/ I can’t Sign Up using the option ‘Sign up with e-mail’. Is there an issue at the moment?

I have had 2 forms filled out and did not receive any notification. I am not seeing where in my account settings to fix this.I did a search for notifications@typeform.com  in my inbox. There is nothing.

Our organization has a Plus subscription with three members: two admins and one owner. It seems the owner can only view forms but not edit them. Specifically, they cannot see the pane on the righthand side of the editor that normally has the Question, Design and Logic tabs. Is this how it’s supposed to work?

I want to unsubscribe and this looks like it is going to take hours, even days. Just like getting help from Microsoft, google, firefox, brave, and every browser except Tor.

Hello. A few days I started noticing the Typeform header in our account is duplicated: And now we can’t scroll down the page to see all our forms, we can only see 20 forms max. Same thing happens in Mosaic view. We can only scroll down the sidebar. The forms not showing can be found using the search bar, so they’re not missing. We just can’t see them.How can we solve this?

Hello, I work at Kommo as a developer and I am working on integrating our product with Typeform. Several clients have reported bugs and I need to fix them by testing the integration, but 10 responses per month is too little for me. Can you increase the response limit or remove it? Or maybe there is a way to create a special account for developers?

I was trying to register for a one month only subscription because I would only use Typeform for 1 WEEK. But I mistook to pay for an entire YEAR of Typeform. Please help me to refund it. I just wanted monthly payment but now my bank is almost empty. I'm poor university student so I don't have a capacity to pay it. Could you change my account Yearly paying to monthly paying and let me get a refund about other months subscription fee?

Hi, I just got an email today saying my credit card has just been charged for an annual subscription - I had no idea it was due for renewal and was planning on cancelling soon as I am switching to an all-inclusive platform. I cannot afford to pay this and do not have the money budgeted for it. With zero communication from Typeform that our susbcription will be due for renewal soon of course I forgot and had no reminder, which is a disappointment in customer service from Typeform. Please can someone advise me on how I can get a refund?

Nobody answers email requests, can’t find the live chat

Hello community!I'm new to Typeform and looking for some advice on how to effectively collect customer feedback. I'm interested in how you structure your forms, what types of questions you use, and what integrations help you best analyze the data you receive.Do you have any success stories or examples to share? I will be grateful for any recommendations and advice!Thank you!

Hi, I have an account with a free account plan. I launched a survey but after 10 submissions, I couldn't see the results. Is there a way to recover and visualize the results by upgrading the plan? thanks 

Hi, I’ve lost all the forms I had in my account and coincidentally it has been a year since I created it… May be related? Is a reset done? Could I get them back?Thanks,

Hi there.the upgrade page seems to be down since last week. I am trying to publish a survey already done, but I cannot until the system allows me to upgrade my account!What can I do?

When I try to delete it, an authentication is requested, I authenticate using google and it goes back to the workspaces screen