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Manage your Typeform account

Conversations about account changes, upgrading, plans and benefits.

  • 627 Conversations
  • 2,020 Replies
615 Conversations
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betterstreamingbetterworldExplorer
asked in Manage your Typeform account
Typeform login is stuck on infinite loading, even after clearing site's cache and cookies. How can I access my account?

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Liz
Community Team
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simplykimoneExplorer
asked in Manage your Typeform account
Customer/Billing Support

I’ve been trying to get in contact with Typeform customer support for the past 24 hours to no avail. Is there a phone number that I can speak to someone? I’m trying to get my issue rectified immediately.

1698
Liz
Community Team
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Weezy VRExplorer
asked in Manage your Typeform account
Can I test the upgrade for one month?

I have an annual subscription and wanted to switch to monthly and then upgrade. I would like to test this before I decide on an annual subscription again.But if I upgrde now, the uprgade will only become active in a year's time. how can I change that?

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Liz
Community Team
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astridleratExplorer
asked in Manage your Typeform account
Transfer account to someone else

Hello, I would like to transfer someone’s account to mine, as they were the owner of our workspace. I tried to change the e-mail on their account, but since I already have an account, the transfer did not work. What can I do to delete her account (I have their logins) and become the owner of the workspace? Thank you

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Liz
Community Team
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pyberryExplorer
asked in Manage your Typeform account
Auto–renewal issue

Hello, I paid Professional Plan yearly on Feb 8, 2021. However, there were no further plans after that, and today (Feb 8, 2022) Professional Plan yearly USD 420 was automatically paid. I would like to cancel the payment. my account name is pyberry. Plz ​Help :(​ my e-mail address is ______@gmail.com ​

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john.desborough
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mimi38Explorer
asked in Manage your Typeform account
How can I refund and cancel a subscription I got just now? It was a mistake and now my bank account is almost empty!

I was trying to register for a one month only subscription because I would only use Typeform for 1 WEEK. I used Typeform before (2018) and the basic monthly subscription was also around the $20-$30 dollar range so I thought ok, that's what I'll do again. I'm surprised because they subscribed me to the ANNUAL plan and my debit card was charged more than EUR300?! I am a grad student with no work at the moment and this is my rent money they took. :( I already sent an email and a message because this is urgent and I have no response.

172572
Liz
Community Team
TiffanyM
TiffanyMCertified Partner
asked in Manage your Typeform account
Unable to Access Account via Google Chrome

Hello! For the past two days, I have not been able to login to my account via Google Chrome browser. I receive the following error message: This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>RequestHeaderSectionTooLarge</Code> <Message>Your request header section exceeds the maximum allowed size.</Message> <MaxSizeAllowed>8192</MaxSizeAllowed> <RequestId>WDC72M02PMH5DPCR</RequestId> <HostId>J+hbkjYvq36gLNgUzxeSlv04w3z5I+JL0fHXJqgQpXjsDxE6cVlK9P8bxyOQQU33DVGILZ67ZrU=</HostId> </Error> Any thoughts/help on this?

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electraExplorer
asked in Manage your Typeform account
Billing Name

Hello I want to change the name of the billing from a persons name to the company name! how?

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Liz
Community Team
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KwonDongHwanExplorer
asked in Manage your Typeform account
환불

환불요청드립니다. 1월 19일 59상품결재후 또다시 실수로 1년구독의 531상품을 결제 하였습니다. 두가지 다 취소 해 주시길 바랍니다. Google translate: I would like to request a refund. After paying for 59 products on January 19th, I again mistakenly paid for 531 products of a 1-year subscription. Please cancel both.

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Grace
Community Team
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mailekExplorer
asked in Manage your Typeform account
Form inquiries going to the wrong email

Hi! I’m a designer that created this form for a client. Even though his email is on the account, the form inquiries keep coming to me. My email is not listed anywhere on the account. I’ve tried republishing the form. And I’m still receiving them. Can someone please help me so the form inquiries go to the right person? Thanks!

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Liz
Community Team
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PantreeOrgExplorer
asked in Manage your Typeform account
Transferring Ownership when unable to acess email account

A am the director of a company. A former employee set up our ‘organisation’ on typeform using their company email address. Therefore, their old company email address is the ‘Owner’ of our company’s typeform organisation. So, I desparately need to transfer ownership of the organisation… from the typeform account that is linked to the ex-employee’s old company email... to the typeform account that is linked to my own email. However, back when the ex-employee set up their typeform account with their company email, they did it with the ‘link to social (gmail) account’ route. The employee left on good terms and has helped me to get logged in to their old typeform account so that I can transfer the ownership of the organisation, but even still I am unable to transfer the ownership…. From this article: I can see that I would first need to remove the connection to the social account upon login. To do this, you have to click the password reset button when you try to log in. Then, it’ll send you

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Liz
Community Team
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beatrizvianaavExplorer
asked in Manage your Typeform account
I WOULD LIKE TO KNOW IF THERE IS A WAY TO ACTIVATE A NOTICE WHEN A PERSON RESPONDS TO THE FORM

Eu tenho diversos formulario na minha pagina, mas os leada estao ficando pedidos, gostaria de saber se te como ser avisado quando o leads responde -- Google Translation -- I have several forms on my page, but the leads are getting requests, I would like to know if you can be notified when the leads respond

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Grace
Community Team
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LaurenrExplorer
asked in Manage your Typeform account
Response help

Hey, I have published my survey on typeform. I quickly reached my 10 responses, so therefore I upgraded my plan to basic plan. I have not seen were the website has added the rest of my responses to the website. Is there a certain way I need to do that, in order to see all of the responses I could not see before because of the 10 response limit. When I click on responses, it still tells me to upgrade my plan. Which I have and got the email confirmation.

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Liz
Community Team
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RiffeyExplorer
asked in Manage your Typeform account
How to delete an org without deleting account?

I’m in two orgs-- the bottom one I’m admin on is my actual work account. I have no idea where the top one came from, but it’s empty and it defaults to it when I log in. I have to manually change off this empty org every time I log in. I can’t find a way to delete it other than within account settings, and I’m worried that will delete my whole account. Anyone know what to do?

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Liz
Community Team
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MediaMannExplorer
asked in Manage your Typeform account
Second eMail - where can I change it?

Hi there community, I have a question. I have an e-mail to which my “customer-completed quizzes” are sent. When I set it up, I put up a second e-mail. The completed quizzes are also sent there. Ok so far. Now I would like to change this second e-mail. But even after 45 minutes of seeking … there is no way that I find the place where I can do that!? My question? Where IS my second sent-to-email in typeform? Where can I change it in Typeform? I would love to hear an answer from you guysBest regards from Germany

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Liz
Community Team
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NhatExplorer
asked in Manage your Typeform account
forfaits

Bonjour, je ne parviens pas à trouver les différents forfaits possible autre que “business”. Quelqu’un aurait-il la gentillesse de m’indiquer comment y avoir acces svp? Vous remerciant par avance, je vous souhaite une belle journée, Nhat -- Google Translation -- Good morning, I am unable to find the different possible packages other than “business”. Would someone be kind enough to tell me how to access it please? Thanking you in advance, I wish you a beautiful day, Nhat

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Liz
Community Team
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winchSocializer
asked in Manage your Typeform account
Typeform Links

Hi guysIs there a way to export all my typeform links?Keen to get a list of them all by one export, is that possible?BestIan

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vaultnineExplorer
asked in Manage your Typeform account
Quiz wont start via link, goes straight to saying "You've taken one. Now make one."

I’ve added the form to my Linktree account, when i go to test start it by pressing the bottom, it goes straight to a page saying “You’ve taken one. Now make one.” what does this mean, have i done something wrong, how do i fix this so my clients can reach out to me?

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Liz
Community Team
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niknikExplorer
asked in Manage your Typeform account
No access to own workspace?

It seems as though I don’t have access to my own Workspace. I created the account but don’t have any access to create new forms. How is that so? How do I fix this? The area to Create New Form is greyed out. Help!

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TIPS4Y2023Explorer
asked in Manage your Typeform account
Basic Account upgrade 500 responses available

Hello, We already have basic account with 100 responses available. But during next month we will need an upgrade to achieve 500 responses availability. It´s possíble to updrade the basic account witth the option of 500 responses? May I downgrade the next months back to 100 again? Or do I have to upgrade to the Plus account with 1K responses availability? Regards HF

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Liz
Community Team
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YamExplorer
asked in Manage your Typeform account
Exporting Forms Through Alt Emails

I accidentally made my form with my personal email, but I want to export the form’s contents to my business email without having to copy everything. The only way I think would work is if I had Org members, but I only have a free subscription. I’ve been instead trying to change the email…? (Your Settings > Change Email) but I didn’t get an email with a redirect regarding the email change, even when I deleted my Typeform’s business account. (I’m currently on my business email)

192
Liz
Community Team
Mariana
Ex–Typefomer
MarianaEx–Typefomer
published in Manage your Typeform account
FAQ: Your accountF.A.Q.

We know it might be tricky to get to know all the possibilities you have when creating your Typeform account. You may need more clarification on how our plans work, the pricing details and some other information related to your account. That’s why we’re here! 😁 To get started, here are some common questions related to this topic: I need a higher plan. Will the system recognize what I have already paid? We totally understand you have concerns about the payments. But be assured our payment system will recognize that you have already upgraded recently. It will take this into consideration and charge only the difference between the two plans. So, the main thing is that you won't be overcharged! Yay! How does the Premium plan work? Are you willing to have team members collaborating in your Typeform account? Then you'll need the Premium plan! 😊 We offer different versions of the Premium plan: Premium (only the account holder), Premium +3 (account holder +2 team members), Premium +5 and so

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Grace
Community Team
V
VoicesTogetherExplorer
asked in Manage your Typeform account
Seat queries

Hi, I’m thinking of moving from surveymonkey. One of the reasons is that to login from different devices you have to sign out of an old device and into a new one, sending a security code etc each time. On Typeform do you have the same or can you move fluidly between devices using your seat’s login? Secondly, can the Owner see the content generated in each seat’s account, or does it remain private to each user? As we host different community groups we would want to ensure data security between each seat but allow for sharing of blank survey templates where appropriate. Thank you!

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Liz
Community Team
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loik.nataExplorer
asked in Manage your Typeform account
any disconts for ukrainians?

Hi, I know that a lot of services provide discounts for people from Ukraine. If typeform provided too, let me know

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YamExplorer
posted in Manage your Typeform account
what

The free version should be called a trial because you can’t do much w/ it ill checking out jotform ba bye

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Liz
Community Team
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